Elizabeth Dorame

**** * ******** ***. ************ Ca. 93223

acd1w2@r.postjobfree.com

559-***-****

Objective

Seeking long term employment, as a customer care professional that addresses inquiries and

resolves problems.

Skills

Microsoft outlook, word, Excel Works well with the public

Accurately handles cash Multi line phone etiquette

Customer service oriented Skilled trainer

Flexible Great time management skills

Works well under pressure Great communication skills

Work History

Customer Service Supervisor, 05/2009 to 11/2013 Wal Mart

Investigated and resolved customer inquiries and complaints in an empathetic manner, Cross

trained and backed up other managers, Adhered to all confidentiality requirements, Solved

unresolved customer issues, Assumed ownership over team productivity and managed, work flow

to meet or exceed quality service goals, Strong leader of customer support staff, Updated customer

orders from start to finish in an accurate and timely manner, Developed highly empathetic client

relationships and earned a reputation for exceeding service standard goals.

Team trainer, 07/2006 to 01/2009 Taco Bell

Operated the drive through window and sales register quickly and efficiently, prepared fountain

drinks and ice cream items, prepared all food orders within a 2 3 minute time frame, Consistently

provided friendly guest service and heartfelt hospitality, Greeted customers and provided excellent

customer service, Maintained clean and safe environment, including in all areas.

Education/activities

Administrative Medical Assistant, 08/2009 to 09/2009

Managed office supplies, vendors, organization and upkeep.

Maintained a clean reception area, including lounge and associated areas.

Screened all visitors and directed them to the correct employee or office.

Great customer service

Team player

Great phone etiquette

Exeter Union High School High School Diploma

Contact this candidate