Human Resources Customer Service

BILL GALOVICH

W*** N**** Wooded Ridge Trail Cell: 414-***-****

Sussex, Wisconsin 53089 Email: acd1ve@r.postjobfree.com

HUMAN RESOURCES BUSINESS PARTNER

Strategic, consistent and strong HR performance in a variety of industries

Results-driven human resources professional with extensive operational experience in employee relations, recruiting

& staffing, performance management, leadership coaching, organizational development, compensation & benefits,

training facilitation and project management. Proven ability to effectively support a diverse client group including

international, corporate and field stakeholders.

Talent acquisition, development and retention of top talent and high potentials.

Workforce reduction management, Mergers & Acquisitions.

RFP management including vendor selection, negotiation and continued vendor management.

Interaction with third party management of contingent workforce.

CAREER HISTORY

HARLEY-DAVIDSON MOTOR COMPANY, Milwaukee, WI 2003-2014

Fortune 500 global manufacturer of motorcycles, parts and accessories with international locations and 6000+

employees worldwide.

Sr. Human Resources Generalist-Corporate (2013-2014)

Drove the strategic and tactical aspects of Human Resources for North America Sales and Customer Service

with up to 300 employees and fluctuating contingent workforce.

Contributed to the creation, launch of HD’s field talent assessment process to ensure top talent is in

critical roles and positioned for success.

Contributed to the increase of customer satisfaction scores in the Customer Contact Center as a result of

the design and launch of metric-driven employee accountability program.

Managed numerous employee relations’ issues to include performance plans, investigations,

terminations, talent management and diversity & inclusion.

Increased performance management skills of managers through active coaching in preparation and

delivery of high-quality feedback, succession planning and performance discussions.

Program-managed rotational Sales Excellence Program that develops high potential incumbents for

future leadership positions.

International HR Integration & Launch Lead (2010-2013)

Collaborated with international HR group to ensure global HR launch activities were aligned with geographic

growth; specific focus on Asia Pacific, Latin America and EMEA regions, including Singapore, China, Brazil,

Mexico and England. Ensured consistency and HR integration was established in talent acquisition,

organizational development processes, compensation & benefit administration and new entity strategies.

Facilitated recruitment, on boarding, performance management, position descriptions and policy creation

& implementation for Asia Pacific and Latin America regions.

Documented HR process for launch of sales offices in emerging market.

Participated in a global data privacy initiative, employee engagement survey, talent profiles, quarterly &

year end assessments and employee development reviews.

Sr. Human Resources Generalist-Corporate / Product Development Center (2005-2010)

Provided HR support and business partnership for Materials, Logistics, Finance & Global IS.

Key member of Workforce Reduction Project Team that facilitated first time RIF in 30 years. Oversaw

employee assessment, selection, managerial notification training, communication, notification process

and exit. Planned and executed change management training for remaining employees. Achieved

compliance with federal and state laws and workforce reduction goals.

Managed selection and RFP of outplacement firm and exit data collection & analysis.

Created and launched Offsite HR Resource Guide used by HR leaders to reference during remote

events. The issues highlighted included probable drug/alcohol suspicion, critical injury, investigations,

discipline, safety and security.

Increased HR employee engagement through the creation and launch of HR Career Path tool.

Human Resources Generalist III-Corporate (2003-2005)

Provided HR support to Customer Service, Government Affairs and Finance.

Key member of corporate intern & co-op strategy team.

Partnered with compensation in position description development, equity reviews, job family analysis,

career path development and annual merit process.

WASHINGTON MUTUAL (formerly Fleet Mortgage), Milwaukee, WI 1997-2003

At the time, company was the 7th largest financial institution in the U.S. and $750 billion home loan servicer.

Human Resource Business Partner

Supplied HR solutions and services to managers and business lines through consulting and supporting strategic

business objectives. Provided trusted HR counsel to division managers and employees.

Provided guidance to managers and employees relating to performance and employment issues,

policy interpretation and appropriate workplace conduct.

Oversaw implementation of policies, procedures and position descriptions.

Assisted in company acquisition integration by mapping employees to multi-site departmental

movements and facilitating various downsizing initiatives.

Provided stakeholder training including new employee orientation, manager development and

employee training and presentations.

Achieved recruitment goals for ramp-up of call center with up to 300 employees with additional

management of an integrated contingent workforce.

KOHL’S DEPARTMENT STORES, Menomonee Falls, WI 1993-1997

A leader in department stores with an aggressive strategic growth across the country.

Human Resources Coordinator/Asst. Manager – Distribution Center

Coordinated the Human Resources department for company distribution center of up to 1000 associates while

managing a team of 6 HR specialists. Oversaw recruitment & hiring, retention, payroll, reviews, insurance

benefits, attendance tracking, terminations and overall employee relations. Responsible for all new hire

recruiting, advertising, interviewing and orientations.

Orchestrated the hiring of 425 people in 1993, 475 in 1994 and 375 in 1995.

Involved in supervisory level hiring and extensive contingent and temporary staffing coordination

and supplier management.

GENERAL ELECTRIC MEDICAL SYSTEMS, Waukesha, WI 1990-1993

Professional Staffing Consultant/Recruiter - Contractor

PA STAFFING EMPLOYMENT AGENCY, Milwaukee, WI 1988-1990

Branch Manager – Contingent and temporary staffing

EDUCATION

Bachelor of Business Administration - Marketing University of Wisconsin – Milwaukee

ORGANIZATIONS / AFFILIATIONS

• Past member Society of Human Resource Management (SHRM), previous member of Board of Directors,

State Conference Board member and liaison for Student Network Committee and Health, Safety and

Security Committee

• Co-founder of Employment Best Practices Forum of Milwaukee

• Past Junior Achievement liaison and facilitator for a high school business class

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