Manager Customer Service
Resume:
Cindy Lambros
**** *. ****** ***, *** Floor
Chicago, IL 60630
E-mail: acd1tb@r.postjobfree.com
OBJECTIVE To obtain a position as a Customer Service Manager
with an established and well respected retail company with
high growth potential, utilizing my exceptional
organizational, prioritization, mentoring and people skills
obtained and practiced throughout my career as a Customer
Service Manager.
.
EXPERIENCE August 2000- Present Dominick's Finer Foods
Chicago, IL
Customer Service Manager
In Store Recruiter, Hiring Manager, Computer Based Trainer and
In Department Trainer for all new hires. Schedule writer
and Safety Coordinator for store. Investigate all Personal
Liability Property Damage in the workplace and
knowledgeable of OSHA rules and regulations. Oversee
pricing and bookkeeping procedures, inventory loss and
supply control, payroll and Ecolab Sanitation, Out Of
Codes, Pricing, Weights and Measures for City Of Chicago
inspections. Merchandised and managed the Grocery
department. Coach front end to strive for and achieve high
customer satisfaction and retention.
. Recruited, hired, coached and maintained high employee
retention percentage rate
. Staffed 14 new front end team members allowing growth
opportunities for senior members resulting into 1Baker,
6 cashiers, 2 backup Bookkeepers, 2 CSD clerks and cross
training them into Inventory Control Clerk and a Backup
File Maintenance Clerk over the time frame of two months
from 7/2013- 9/2013.
. Inspired and mentored employees into the University of
Training program to become Assistant, Head Clerk,
Starbucks, Bakery and Meat Managers.
. Mentored Retail Leadership Development employees and
Junior Management Officer employees into Co-Manager and
Store Manager roles.
. Safety Champion manager from 7-7-2006 - Present.
Previous experience for 7 years at high volume store
achieving below target goals. Currently 623 days, 0%
Accident frequency.
. Store Recruiter and hiring manager for a re-grand
opening of a high volume store that consisted of hiring
and training for over a 100 new employees without
assistance from the Human Resources department.
EDUCATION 1990 - 1991 Oakton Community College, Des
Plaines, IL
Early Childhood Development
REFERENCES Mark Scala, Store Manager, Dominick's Finer Foods #2889
Joe Pecoraro, Store Manager, Dominick's Finer Foods #1032
Bess Noona, Human Resources Hiring Specialist, Dominick's
Finer
Foods Corporate Office
Debbie Lange, Human Resources, Dominick's Finer
Foods Corporate Office
John Halloran, Risk Management, Dominick's Finer
Foods Corporate Office
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