Project Manager Quality Assurance
Resume:
Donaldly Hover
Fredonia, NY 14063 ********.*******@*****.***
PROFESSIONAL EXPERIENCE
Cliffstar LLC
Dunkirk, NY 14048 5/95 -7/13
Corporate Product Specifications and Kosher Coordinator (Quality Assurance)
• Supervised kosher authorization for new ingredients beverage styles for usage in
all production facilities. Coordinate special kosher supervision for Passover
productions and SOP. Representative between rabbinical organizations, (Orthodox
Union, Chicago Rabbinical Council, Triangle K) and Cliffstar.
• Review new supplier’s product specifications for allergen, GMO, letter of
continuing guarantee, kosher certificates, ingredients and third party audits.
• Chaired various committees to decrease bottling downtimes by sequencing of
juice styles and other non carbonated drinks to be cost effective during
processing/bottling. Informed production on best solutions to daily scheduling of
product styles.
• Consumer affairs representative for product complaints and directly worked with
insurance adjusters to settle claims.
• Write product specifications for exportation of juice to foreign countries.
Complete government request forms for free sale certificates to export food
products.
• Provide customers with allergen and ingredient information for various company
products.
• Fulfill sale requests for information. Completed customer product specifications.
Maintain websites for various customers.
• Submit product information to Quality Assurance International for organic
certification for processing plants and organic ingredients.
• Knowledgeable in SAP applications.
Dunkirk Ice Cream Co. Inc.
1 Ice Cream Drive, Dunkirk New York 14048
Director Product Quality
• Supervised three clerical employees in preparing all production record concerning
efficiencies, downtime, perpetual inventories and mix losses.
• Coordinated efforts with customers and vendors to develop new products and
flavors of frozen desserts.
• Wrote bills of material for products and cost analysis of various formulations.
• Met with sales representatives on new ingredients for production.
• Oversaw laboratory testing of raw ingredients to insure their quality and cost
effectiveness.
• Worked with state agriculture and market auditors during inspections.
• Verified and updated older formulations for accuracy and pricing.
• Executed recall procedures and acted as Special Project Manager to the president
of the company.
Material Control Assistant Manager
• Supervised employees in examining production records to ascertain any situations
resulting in dollar loss for the company.
• Conducted monthly counts of perpetual versus actual inventories and identified
any discrepancies.
• Created and maintained some documentation procedures to log and store
laboratory testing results.
Assistant to the Vice President of Production
• Established agendas for production meetings.
• Special projects and record keeping.
Education:
State University at Fredonia
Bachelor of Science Degree in Business Administration
Finance/Economics
Jamestown Community College
Associates Degree in Business Administration
Chautauqua County Export Seminars
Penn State Ice Cream Short Course
I finished in the top two against leading colleagues in the ice cream industry and flavor
industries.
Jamestown Community College and Fredonia State
Various non credit courses on consumer issues, computer classes, digital camera
operation, and financial courses for non-financial managers.
Organizations:
National Business and Professional Women Organization – (New York State Women Inc.)
Director Region VIII, Assistant Director Region VIII, 2nd Vice President, President of
Chadwick Bay NYSW Inc., 2nd Vice President, League of Women Voters – Board of
Directors
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