Project Manager Service

Email Id: acd1qv@r.postjobfree.com

Mobile: +1-914-***-****

Sricharan Puligundla

. Strong career oriented individual with abundant experience across

CRM solutions for Fortune 500 clients across the globe.

. Self driven Software Professional with 11.5 Years of extensive

Functional & Technical experience in Siebel.

. Extensive experience in Design, Development and Implementation of

Siebel Applications. Very strong in Siebel 8.1, Siebel 7.8.2,

Siebel 7.7 and EAI 7.7 and implementation of technical solutions as

per business requirements.

. Siebel 7.7 Certified Core Consultant

. Siebel Implementation experience includes experience with the

following modules - Siebel HTIM, Siebel Call Center, Siebel Pharma,

Siebel eSales, Siebel Financial Services, Siebel eChannel, Siebel

Hospitality and Siebel eCommunications 7.7.

. Has good Domain knowledge in functional areas of Hospitality,

Automotive, Telecom, Banking and Insurance

. Excellent communication / presentation, leadership and

interpersonal skills. Ability to learn and master new technologies

effectively.

. Excellent Analytical, Problem solving and multitasking skills

. Integrated Siebel with Various Middleware's like Fusion, Vitria,

IBM Web Sphere, IBM Data Power, MQ Series, Main Frames, Java

. Worked as a Technical Lead for Many Siebel Implementations

. Expertise in Siebel EAI, Siebel Workflows, Siebel Inbound and

Outbound Web Services, SOA, Siebel eScript and Siebel

Configuration, XSLT and Assignment Manager.

. Exposure to CTI and Open UI.

. Working as a Technical Architect in Cleveland, OH for Parker

Hannifin Corporation.

. Worked as a Technical Project Manager in Stamford, CT for Starwoods

Hotels & Resorts.

Skill Set

CRM : Siebel version 6.0, 7.5,

7.7,7.8,8.0,8.1.1.2

Programming : C, JSP, Java, C++, Unix & XML, Advanced

Java

Front-end Tools : HTML, Developer 2000,XSLT

Environment : Windows 98, Win 2000, Win XP and Unix

RDBMS : Oracle, SQL Server

Middleware : TIBCO, Vitria, JMS,AS400, Java, IBM Data

Power,IBM Web Sphere

Others : Mercury Test Director, Infranet,

OpenSphere,HP Quality Centre

Education:

. B.E (Bachelor of Engineering) from Madras University

. Post Graduate Diploma in Computer Science, SSI Ltd, with distinction

Professional Experience

Oct13-April14, Siebel Technical Architect Parker Hannifin corporation,

Cleveland,OH,USA.

Parker Hannifin is the world's leading diversified manufacturer of

motion and control technologies and systems, providing precision-

engineered solutions for a wide variety of mobile, industrial and

aerospace markets. The company employs approximately 58,000 people in

49 countries around the world. Parker employs Siebel HTIM for selling

its products which are used by various parker divisions, dealers and

Sellers. Following Modules are used in this project Opportunity, Quote,

Agreement, Products, Pricing, Accounts and Sales Orders. There are

outbound interfaces between JDE, UCM, Message Broker and Sterling to

Siebel.

. Preparation of Siebel Technical Design Documents for Request for

Quote. It is a major project which took 700 Hours effort. Modification

of Opportunity, Revenue Fields, Creation of Quote from Opportunity,

Email Notifications and PDQ Changes.

. Assigning SAR's to the Team. SAR Stands for Software Action Request.

SAR is used to initiate any activity that requires change to code or

data that will impact a Production system.

. Reviewing the TDD's developed by offshore Team

. Managed a Team of 7 members

. Worked on Inbound Interface for Sales Rep Inbound Interface from JDE

to Siebel

. Preparation of customer invoices and sending it to Client

. Preparation of Project Status Report with the estimated effort, actual

effort, billed hours, variance in effort, resource name and send it

to the Client

. Worked on Multi Lingual LOV's

. Worked on EIM.

. Worked on Order Management Signals and Variable Maps

June 13-Oct 13, Siebel EAI Consultant Maximus Health Care, Albany,NY,USA.

Maximus is implementing Health benefit exchange for the state of New

York. It uses Siebel Call Center Application. It supports 800

concurrent users. There are interfaces between Siebel CRM and Health

Exchange solution developed by CSC. The Contact-Search web service is

an outbound web service published by HX system and consumed by Siebel

CRM. It is used to query Individuals, Authorized Representatives,

Employees, Employers, Navigators and Brokers in HX. Siebel CRM is

updated by the response received from the web service. HX system

remains the master data source for demographic data related to HX

participants.

. Preparation of the Siebel Technical Design Documents

. Worked on design and development for 2 Outbound web services -Proxy

and Proxy Employer.

. Integrated Siebel with Health Exchange application developed by CSC

using Symbolic URL.

. Attended Call with CSC for iFrame Testing

Dec 10 - Jun 13, Siebel Technical Project Manager Starwood Hotels &

Resorts, Stamford, USA.

ISAC is a set of integrated applications that support Sales and Catering

functions to Global Sales and properties users. Following Functionalities

are present in this project (Account, Contact, Activity Management

Opportunity, Quotes, Catering and Events, Group Blocks. Interfaces

(Meetings, Shopping, Meeting Broker, Opera, Starcite etc.), Reports and

Data Queries

. Acted as a Tech Project Manager for Siebel Agile Team. Well Versed

with the Agile Methodology.

. Managed a Team of 7 members. It is a combination of 4 offshore team

members and 3 contractors from Onsite.

. Prepared the Project metrics for Agile Project Methodology.

. Involved in the Design and Development of all 27 interfaces.

. Involved in the Preparation of Status Report of entire team and give

the defect status update to the client during defect call as well as

issues faced by the team during daily status call with the client.

. Preparation of the Siebel Technical Design Documents

. Preparation of Functional Design Document for Quick Analysis Interface

. Worked on Siebel Web Services Integration with Data Power. Integrated

Siebel with Java Shopping Cart using Symbolic URL and Inbound Web

Services

. Worked on 27 Interfaces for Phase 1.Integrated Siebel with Systems

like Valhalla, TLGO, ICE, TLPE, Shopping, PMS, Cendyn, Reader Board

Meeting Broker, Lanyon System provided by Starwoods

. Integrated Siebel with Lanyon through Informatica using EIM Process.

. Integrated Siebel with Various Systems like Starcite and TeamHot

. Worked on MSSL Integration. MSSL is a protocol that provides a set of

security functions to enable secured data sharing between ISAC and

external system.

. Arranged Meetings with the client for the Build sign off for all 27

Phase 1 Interfaces.

. Gave KT to Accenture Team for all the 27 interfaces. Acted as a Single

Point of Contact for Interfaces from IBM India Team in Client Place

. Arranged Meetings with various vendors to understand the requirements

for each system and integrate Siebel with that system

. Attended Technical and Build call with the Client to give Status

Updates from IBM

Dec 05 - Nov 09, Siebel Integration Lead, Satyam Computer Services

Ltd

Feb 09 - Oct 2009, Siebel Integration lead,BMI Bank,Bahrain

BMI Bank - Transformation Project is to implement Siebel Finance as the

front office application and Temenos as the Core Banking Application

replacing the existing probanker application. Basic Marketing capability

enabled through creation of campaigns across different channels.

. Preparation of the Siebel Technical Design Documents

. Worked on Siebel Web Services Integration with Fusion. Worked on 50

Integration Points

. Integrated Siebel with Systems like ICM( ATM) System provided by NCR

. Integrated Siebel with Various Systems like Vision Plus and Enterprise

Content Management

. Integrated Siebel with Core Banking System i.e. T24.Worked on Secured

Web Services

. Worked on External Business Components

. Worked on Inbound and outbound web services extensively. Prepared the

Integration Plan for Various Systems

. Arranged Meetings with various systems to understand the requirements

for each system and integrate Siebel with that system

. Worked on iFrame Integration with ECM Application

Environment: Siebel, Fusion, Temenos T24, ICM

Team Size : 3 TO 5

Jul 08 - Sep 08, Siebel Integration lead Arab Bank, Amman Jordan

One of the key modules in Arab Bank for providing better and quick service

to customers is Service Request, which has been integrated with Equation

and ATM in the roll out for Jordan and Qatar.

. Preparation of the Siebel Technical Design Documents

. Reviewed the Technical Design Documents prepared by Team Members

. Created Data Mapper for Internal and External IO

. Created internal and External IOs

. Successfully completed 3 Online Integration with AS400

. Online Integration for Balance Order, Stop check and Phone Banking.

Environment: Equation, Oracle 9i,

Jan 08 - Apr 08, Siebel Technical Lead Vinci, Chennai

Vinci (Value Increase through Customer Impact) is Janssen Cilag's

Integrated Customer Management Application which is used by all Business

Users for Customer Management. The Vinci project has been undertaken to

upgrade the existing Siebel 6.0.1 application to Siebel application version

7.7.

. Preparation of the Siebel Technical Design Documents

. Reviewed the Technical Design Documents prepared by Team Members

. Did the Schema Changes for Siebel Base Tables and EIM Tables for

Spring Release.

. Worked on the CQ Tickets for Spring Release.

. Executed Test Scripts in Quality Center as part of SIT.

. Database Extract and Setting up of Local DB for all the Team Members.

. Performed Smoke Test as part of new delivery.

.

Environment: Siebel, IBM Clear Quest

Jul 2007 - Jan 2008, Siebel Integration Lead NHBRC, Johannesburg, South

Africa

NHBRC in South Africa is a government body which registers the Home

Builders in the construction Industry. The idea behind registration process

is to facilitate the Home Owners with the insurance coverage in case the

building construction has any Structural defect. The processes that the

council covers are: Registration, Renewal, Enrolment, Conciliation,

Remedial, Recovery, Legal to prosecute, and Inspection of Houses during

construction

. Preparation of the Siebel Technical Design Documents

. Worked on Siebel Web Services Integration with Oracle-Created a Siebel

Inbound Web service

. Worked on Registration Business Processes Automation

. Worked on Enrolment Business Processes Automation

. Worked on Email Integration using Outlook

. Worked on Renewal Business Processes Automation

. Worked on Creation of Assessment Templates for Agreements

. Worked on Invoice Creation for Opportunity and Agreements

. Worked on Integration with Documentum.

. Worked on Builder Grading Functionality

Environment: Oracle 10i, Siebel, Fusion, Documentum

Achievements: Received Client appreciation mail from NHBRC management, for

designing and developing a customized solution as per the NHBRC Business

needs.

Feb 06 - Mar 07, Siebel Integration Lead Swisscom, Ben,

Switzerland

Swisscom Mobile is the biggest Telecom Operator within Switzerland.

Swisscom Mobile provides variety of prepaid and post paid service to their

corporate and individual GSM subscribers.

The BEEPI 2 Release 1 is part of proposed BEPPI project to migrate CRM

functionalities from BSCS to Siebel and replacing legacy message

communication with enhanced JMS messaging system over Tibco environment

with all components of the system.

Responsibilities:

. Analyse the Siebel Technical Design Documents

. Worked on Billing Adjustments Module

. Wrote the Billing Adjustments Technical Design Document

. Configured Products using product administration

. Worked on Order Workflows-Creation of new Integration Object and

workflows.

. Siebel 7.8 Upgrade Testing

. Write Test cases based on the Siebel Technical Design documents

. Execute the Test cases in different Iterations

. Perform Smoke Test in case of any new delivery

Environment: Oracle 9i, Siebel, TIBCO

Dec 03 - Nov 05, Siebel Scripter, Accenture Services Ltd,

Bangalore

Siebel Implementation for XM Satellite Radio, USA. Worked in a Siebel

Upgrade Project from Siebel 6.0 to Siebel 7.7.Worked on Multiple releases

in this project. Worked in this project for 22 months.

.

. Customer can purchase radios and packages by using Gift Cards. Created

4 view and 6 applets for Gift Cards Initiative.

. When the applet hyperlink is clicked it will invoke VBC which will

invoke the Business Service which will do the validation & redemption

of gift card. Redemption & validation of gift card is done using Gift

Card Workflow.

. Helped the team in various issues faced by the team. Customers can

swap the old packages to new packages if they are dissatisfied with

the existing Package.

. Created 4 Workflows for this Initiative. Ist Workflow will store the

xml in the table and call the second workflow through a sub process.

IInd workflow will do the validations-Retrieve XML, Account

Validation, Deauthorisation Reason Validation and call the 3rd

workflow for package swap. IIIrd workflow will do the actual package

swap-Update Radios, Radio and Package Validation, Disconnect the Old

Package and add the new package and call the 4th workflow for creating

an activity.IVth workflow is used for creating an activity.

. Created a Menu and Menu Item. Created a Command. Invoked the Command

from menu. Command will invoke the Business Service which will open a

custom web site in a new browser window.

. Raised an SR to solve this issue. Created an EAI Workflow which

accepts incoming xml from IVR System queries the Siebel database and

sends the output xml to IVR System.

. EAI Workflow handles 5 queries. Radio Query, Package Query,

CustByRadio Query, Problem Report Query and Home Phone Query

. This Workflow will convert XML to Property Set, Retrieves the

Integration Object and queries the Siebel database using EAI Siebel

Adapter Query and retrieves various fields and sends the output xml

to IVR System.

. Wrote a Custom Business Service to display the various error messages

based on Integration Object.

. Worked in Performance Testing Team. Analyzed the fallouts

. Wrote a JavaScript function to display image when the submit button is

clicked in an applet.

. Created a custom extension column in CX_AA_EVNT_RADIO table. Added 1

field for AA Enhancements-Option Code. Added one field in EIM table

also.

. Incharge of the Redesign Billing Adjustments Screen Initiative.

Created 2 Views and 3 new applets

. Wrote Some Scripts-Activity Creation and Validation scripts for the

Submit Adjustments Button in the Form Applet. Added new Extension

Columns to the Service Request Table(S_SRV_REQ).Added new Fields to

the Integration Component, since the data submitted by Siebel goes to

Vitria and Portal.

Environment: Siebel, Oracle 8i

Jun 03 - Nov 03, Siebel Configurator, Skytech Systems,Chennai

. Developed MVG, Pick, Associate & Tree applet views and screens to suit

the business requirements.

. Made Charts for different BC's and BO's.. Developed Reports for

business requirements using actuate

. Interacted with client to gather user requirements. Developing

Presentation Templates to suit client

Environment: Siebel, Oracle 8i

Jan 03 - Jun 03, Siebel Configurator, Skytech Systems, Chennai

. Developed Appropriate Screen views for Appropriate call scripts were

formed

. Developed screens for Contacts, Opportunities, Activities, Calendars,

Products, Literature & campaigns

. Responsible for configured Pick Lists, MVG, Links and joins.

Responsible for mapping Logical Fields with Physical Fields & creating

toggles in the screen

. Responsible for creating Toggles and drill down in the screens.

Interacting with the Project Leader for the enhancements in the

modules.

References: Available upon request[pic][pic]

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