Customer Service Project Manager

James Sofianos

**** ******* ***** ***

Westlake, Ohio 44145

Home: 216-***-****

acd1ps@r.postjobfree.com

OBJECTIVE

Experienced research recruiter seeking a position where I can utilize my

backgrounds in clinical trial recruitment, project management, market

research and customer service.

PROFESSIONAL EXPERIENCE/ EMPLOYMENT HISTORY:

Case Western Reserve University/ University Hospitals

Research Coordinator/Assistant- Case Western/ University Hospitals,

Cleveland, OH- Feb-2012- March 2014

Recruited subjects for trials using recruiting strategies

Created recruiting strategies to identify eligible research subjects for

clinical trials

Conducted interviews and pre-screening assessments to ensure eligibility of

subjects.

Developed tools to improve clinical trial conduct

Assisted with routine data analysis and interpretation using data analysis

programs

Maintained accurate source documentation

Insured patient safety through adverse event follow up.

Responsible for coordinating the collection, distribution and storage of

data obtained during clinical research trials.

Assisted Project Manager in revisions and Amendments to study consent form

and protocol.

Charak Clinical Research Center,

Clinical Research Coordinator- 2008-2011

Recruited high volumes of research subjects, including developing

recruiting tactics, and pre-screening scripts that follow

inclusion/exclusion criteria.

Developed and maintained complete knowledge of research protocols to stay

in accordance with FDA and Sponsor requirements.

Maintained accurate source documentation. Maintain and monitor research

subjects to ensure the safety and integrity of the Clinical Research Trial.

Responsible for coordinating, and conducting of muliple Clinical Trials.

Completion of accurate data entry in the assigned clinical trial safety

database.

Knowledge with Inform, Medidata and BioPharm EDC systems.

Communicated with appropriate individuals to obtain initial and follow-up

adverse event information.

Understand applicable corporate and global regulations, guidelines, SOPs

and writing practices.

Maintained appropriate regulatory documents for site and sponsor.

Supported sponsor site interaction for IRBs, contract, and training.

Ability to perform necessary Clinical Research assessments such as ECG's

and preparation of blood samples.

Performed Drug accountability and compliance

Amtrust Bank

Customer Service Representative 2008-2010

Opened all types of accounts ranging from Checking, Savings and CD'S

Handled a variety of customer requests and transactions ranging from check

cashing and deposits, loan payments.

Explained and identified bank products that best fit customers needs.

Able to communicate with customers clearly and respectfully and have the

ability to resolve customer issues as they arose.

Marketing/Support/IT-

Rakesh Ranjan M.D. & Associates, Inc., Garfield Heights, Medina, Akron, OH-

Dec 2008-Dec-2011

Aided with large scale marketing campaigns for clinical trials in Northeast

Ohio

Developed web-based branding campaign for business

Participated in the development of radio programs in local media's

Created company web page and brochure

Trouble-shot server and desktop computer issues

Assisted in preparing documentation for JACHO audit.

Helped in negotiations with clinical trial sponsors for increasing

budgetary amounts for campaigns

Recruited patients for clinical trials

Contributed in Lunch and Learns to organizations about clinical trials

Organized and ran internship program with local area colleges

Spear-headed Viral Marketing campaigns for clinical research studies

CONTINUING EDUCATION AND TRAINING/WORKSHOPS:

-CITI: Course in The Protection of Human Research Subjects

-VA Human Subjects Protection and Good Clinical Practices, Basic Course

-Case Western Reserve University CREC Program: Biomedical Research Faculty,

Staff, and Students, Basic Course

RATING SCALES ON WHICH EDUCATED:

Including, but not limited to (4 years experience); PANSS, STRUCTERED

INTERVIEW GUIDE FOR THE 17-ITEM VERSION OF THE HAMILTON DEPRESSION RATING

SCALE (SIGH-D17), DSM-IV-TR AXIS 1 DISORDERS (SCID-1) ): PANSS, MADRS,

YMRS, ADHD Rating Scale -IV: Home and School Versions, WASI, WRAT, SCID,

HAM-D, MINI, DESS, MSFQ, CPFQ

Manager - Dimitri's Family Restaurant, Cleveland, OH, January 2000 -

Present

Supervised waiters/waitresses, cooks and busboys to ensure proper service

is met

Administered daily procedures at the restaurant

Acted as a liaison between daily sales people and the restaurant

Managed the payroll for over 25 employees on a weekly basis

Skills

Leadership, managerial and communications skills

Computers: Proficient with Microsoft Word, Excel, Power point, Dream

weaver, and Fire fox. Utilize world wide web for research purposes

Language: Fluent in Greek communication skills

References:

Available upon request.

EDUCATION:

The Ohio State University 2004-2008

Columbus, Ohio

Bachelors in Communications-Marketing

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