Customer Service Manager

Dear Recruitment Manager:

This letter is sent in regards to a position in your company. I have just recently graduated from

Durham College with my diploma in Hospitality Management. Please accept the attached resume

as my application to be a part of this exciting opportunity to work within your organization, and

grow professionally as an individual.

I am an extremely dedicated individual, who is organized, well-mannered, and skilled in a number

of areas such as training, office tasks, and general management. My management positions at

McDonalds and Subway have led me to having numerous interactions with the general public and

my own employees on any work day and required my utmost attention to detail and organization.

My experience at The Home Depot has only furthered my customer service skills, with working in

a fast paced retail environment, learning security procedures, and up-selling certain products to

meet sale goals. Last summer I had the delight of being able to work at the Fairmont Jasper Park

Lodge. I gained many valuable skills working with co-workers and guests within the hotel. My

summer position taught me about various departments and how they function and operate. Many

of the skills I utilized are valuable assets such as; assessing guest’s needs and being proactive,

multi-tasking, communicating professionally with guests and colleagues, meeting time restrictions,

and creating internal reports for the hotel operations.

I possess a typing speed of 75 WPM, and I am highly proficient with Microsoft Office applications,

and I am a fast learner for programs that I am not familiar with. I have a number of certifications

that assist me in my field including first aid training, food safety certificate, and have my

SmartServe for responsible alcohol service.

My accompanying resume will outline a more detailed report of my work and school experience

and I am confident that it will demonstrate how I can be an effective member of your organization.

I can be reached on my personal cell phone at 905-***-**** or e-mail at **********@****.***.

Thank you for your consideration, and I hope to be hearing from you soon.

Sincerely,

Sarah Ford

Sarah Ford

Address: 105 Jack Rabbit Run Road Cell: 905-***-****

Caesarea, Ontario Home: 905-***-****

E mail: **********@****.***

Objective: To be gainfully employed in a customer based position in your company.

Experience:

Subway 2012 Present

Port Perry, ON

Shift Manager

• Manage and Operate Store alone

• Open and Close Store alone

• Managed staff and delegated tasks

• Worked with time frames

• Investigate Fraud and theft

• Ensured food and safety procedures were followed

• Fast paced and customer service oriented industry

• Assisted with labour cost control

• Assist with ordering of products

• Up sell products

• Organized break schedules

Heritage House Catering Pickering, ON 2013 2014

Prep Chef, Assistant Store Manager (Seasonal Contract)

• Prep Chef

• Assisted in advertising for store

• Prepared food for catering events

• Managed store products

• Dish Pit

• Completed event food orders in a timely manner

• Took catering orders

• Created food for the retail shop, assisted in creating from scratch, to designs, and pricing

The Fairmont Jasper Park Lodge 2013

Jasper, AB

Royal Service Agent

• Professionalism and confidentiality within workplace for co workers, and guests

• Answer all phone calls in a timely and professional manner

• Take responsibility, and ensure follow up calls to guests

• Efficiently handle high volume calls

• Knowledgeable in all departments of the hotel, particularly; Housekeeping, Front Office, Security, and Bell Desk

• Prioritize and handle multiple tasks, while proficiently using multiple computer systems

• Excellent working knowledge in Property Management System, and Royal Service system

• Liaison for guests inquiring information relating to hotel operation

• Member of the Primary Emergency Response Team, first responder, and dispatcher of security team, while

following emergency procedures when needed

• Ability to work cohesively within a team

• Follow and abide by; department policies, procedures, service standards, and Health and Safety and Environment

guidelines

• Prepare billing statements for guests

• Assist Front Office in high volume times or when necessary

• Create accurate reservations within the hotel for; dining, golf, or activity bookings for outlets within the hotel

• Create and run reports for the hotel

• Worked overnights preparing necessary reports for the hotel

• Trained coworkers

• Primary Overnight Royal Service Agent

• Knowledge and assisting with Night Auditor

• Knowledge on Front Desk

McDonalds 2006 2011

Ajax, ON

Swing Manager

• Successfully worked on all areas in store

• Addressed customer complaints and amicably solved them

• Great rapport with customers and colleagues

• Delegated jobs

• Handled Finances (i.e counted tills, assessed fraud and theft, prepared bank reconciliations and deposits, ordered and

created coin and cash pickups and drop offs)

• Managed Labour Cost

• Trained crew on store operations

• Organized break schedules

• Fast paced and busy organization

• Problem Solving

• Prepared food

The Home Depot 2011 2012

Ajax, ON

Cashier

• Quick learner on company policies and guidelines

• Fast paced, customer oriented retail environment

• Up selling products to meet a quota

• Operate cash register

• Responded to customer complaints

• Accuracy in monetary transaction

• Theft Prevention

Volunteer:

Durham College Open House 2013

• Gave information on the new school and programs offered

• Directed people to the appropriate stations and professors to speak with

Durham College Grand Opening for Centre of Food and Hospitality 2013

• Served beverages to guests

• Answered inquiries from guests

• School ambassador

• Helped with Set up and Tear down of event

• Made sure things ran smoothly

Camp Lotsa Dogs (Dog Daycare) Whitby, ON 2007

• Organized over 40 dogs

• Made sure dogs received medications at appropriate times

Bottle Drive for Leukemia Scarborough, ON 2009

• Organized donations

•Recorded amounts received

Education:

Durham College Oshawa, ON Graduated 2014

•Hospitality Management Diploma

Skills attained:

Restaurant management skills

Serving skills

Hotel management (All areas of hotel)

Travel and Tourism

Marketing

Customer Service

Computer Skills

Event Coordinator Skills

George Brown College Toronto, ON 2009 2010

•Business Administration

Ajax High School Ajax, ON 2005 2009

• Successfully completed grade 12

• Awarded business certificate

Skills:

• Exceptional listener and communicator who effectively conveys information verbally and in writing

• Highly logical thinking with demonstrated talent for identifying, scrutinizing, and improving work processes

• Computer literate performer covering all Microsoft office applications, as well as ability to navigate the internet

proficiently. Possess the ability to type 75 words per minute.

• Flexible team player who thrives in environments requiring multi tasking to effectively prioritize and juggle multiple

projects.

• Proven relationship builder with unsurpassed interpersonal skills.

• Goal driven leader who maintains a productive climate and confidently motivates and coaches employees to meet high

performance standards.

• Resourceful team player who excels at building trusting and respectful relationships with customers and colleagues.

• Innovative problem solver who can use all resources to find solutions and resolve complaints efficiently.

References Available Upon Request

Contact this candidate