Engineer Technician

MICHAEL W.

MCFADDEN

**** ***** ***** **.

CHICAGO, IL 60620

Cell 708-***-****

acd1gm@r.postjobfree.com

TECHNICAL SKILLS:

Data Networking Devices: Cisco 2600/2800/3600/3700, Cisco Catalyst Switches 2950/2960-

S/3560/3750/6509, Cisco 2500 Wireless Controller, Cisco 3500 Access Points, C isco Voip/CME routers

Data Networking Protocols: Frame-Relay,T1 Circuits, ATM, BGP, OSPF, EIGRP, RIP V2, ISDN, MPLS, TCP/IP,

UDP, IP Multicast Routing [IGMP/PIM, SIP TRUNKING]

Data Networking applications/Tools: Telnet, FTP/TFTP, HTTPS, SSH, DNS, NAT, CheckPoint Firewall and

Fortinet Firewall ( Linux based ), SNMP Management Tool, Visio 2014

WORK HISTORY

Secure Communication Solutions Herndon, VA 7/13 – Present

NOC Engineer

Currently assisting in the building and implementation of the company Satellite Transport, Terrestrial

network, gateway services and the NOC.

Installed Corporate network equipment at co-location that serves has a backup Data Center and provide

periodic hands on support to the primary Data Center.

Configuring Cisco Router and Cisco Switches to deploy out to every hub site.

Troubleshoot company Global MPLS network which consist of tunneling interface to every spoke site.

Perform IxChariot testing that verifies the contracted bandwidth rate and appropriate QoS provided by

Service Provider.

Make necessary changes to the network that is handed down by the engineers.

Monitoring and test new circuit turn-up and existing circuits that we are peering with.

Utilizing SolarWinds for Node status on any device that is connected on the MPLS network.

Creating procedural documents and network diagrams for troubleshooting issues on the network.

Working with my Direct Manager on every trouble case in order to develop an SOP.

Walgreens Corp Mt. Prospect, I L 3/11 – 3/13

NOC Engineer

Responsible for maintaining the company's local network within 8000+ sites including

Corporate

Troubleshoot ISDN and Satellite auto-failover connections and maintain the company private satellite

network and bring up new sites remotely.

Troubleshoot Terrestrial Multicast issue. Enabling multicast on routers and enabling sparse

mode on serial interface

Migrate circuits from Frame Relay to MPLS/BGP with no or minimal down time.

Work with ISP Provider on circuit experiencing t rouble by checking Errors, Latency,dropped

packets and Utilization on the cisco router.

Configure cisco router and switches, wireless controller and Access Points and support the

network infrastructure including WAN/LAN connectivity.

Deploy and Manage UTM FortiGate 200B Firewall and Troubleshooting issue within FortiGate

.

Push Firewall Policy and Create Groups/Nodes for ATM Clusters to allow Policy and Rules to

p ropagate throughout each site by usage of Checkpoint.

Identify and solve complex data/voice and other network problems and Monitor network

performance and circuit status t hrough SMARTS Alarm Tool and SNMP and independently

resolve any issues.

Troubleshoot various Cisco VOIP phones issues within the Cisco CME router and switch.

Configure Ephone and Ephone-DN in router. Navigate through call manager to define phone

setup.

Work on constant projects/rollouts and make network design changes to the network

i nfrastructure.

Locate third party vendor equipment, reboot and re-terminate fiber connection in the Data

Center and during staging process, make changes in the DNS server.

Communicate with Walgreens stores and corporate management to keep them informed of

p rogress and status of network impacting issues. Accept incoming t rouble calls and Update

i nternal documentation and tickets hourly using Remedy t icketing system.

A T&T ARL I NG TO N H E I G H TS, I L 08/08 – 3/11

Data Services Engineer

Provide Technical assistance in defining, isolating and troubleshooting issues to the appropriate resolution

Responsible for troubleshooting at layers 1&2 of the service provider and BGP, MPLS circuits

Locate a circuit, PVC or DLCI and perform non-intrusive monitoring and intrusive testing.

Bouncing the Logical port & PVC. Running a NNI test to prove out the switch port.

Verify connectivity in the switch from the switch to a loop in the network such as the CSU/NIU by running a

Bi-Directional test and Traffic on the Logical/Physical port.

Verify Red frames/no frames Discarded; High utilization and how CIR customers is provisioned.

Able to utilize all trouble ticketing databases within the AT&T organization such as REMEDY, GRETA,

TELEGENCE, NAVISCORE,WAF/IX, AOTS and MIS related to MPLS Circuits.

SOUTHERN DIVERSIFIED TECHNOLOGIES, Chicago, IL 10/06 – 6/07

Field Installation Technician

Install SDSL, ADSL, IDSL and T1 circuits and setup, configure various wireless and Cisco routers

Upgrade the firmware on Cisco routers and verify connectivity by pinging the WAN IP gateway address and

telneting into the routers.

Work with partner vendors (ILEC and CLEC) and NOC to test accuracy of DSL circuits.

Troubleshoot inoperable DSL circuits in gaining connectivity with usage of a side kick meter.

Perform site survey in establishing to extend Ilec loop from the Nid Pop; Demarc to customer location.

Perform cross-connect on DSL circuits.

Scientific Atlanta, A CISCO COMPANY, Naperville, IL 4/06 – 10/06

Fiber Optical Technician

Build Fiber Optic amplifier

Installing components to components by Splicing fiber and fusion splicing by utilizing equipment and

schematic.

coating fiber and performing proof test and variables in gaining proper output .

Interact with laser and work with engineers in determining accuracy of proper output gain or loss in the

amplifier.

COMP USA, LOMBARD, IL 9/05 - 1/06

DSL Installation Technician

Installed and turn-up dsl and T1 circuit by locating the drop at the NID.

Located available pairs and performed cross-connect and install extensive Cat5 cable.

Configured customer SDSL and ADSL wireles router equipment to insure proper sync connectivity.

Retrieved DSL upload and downstream reading.

BRINKS HOME SECURITY, Crestwood, IL 4/03 - 4/05

Field Installation Technician

Installing Wireless and hard wire security systems and performing layout of customer home for proper

security coverage.

Fishing and splicing 2 and 4 gauge wiring and mounting all necessary equipment.

Wiring Master control box and programming system to assure accurate testing.

Troubleshoot system to gain proper function and send test signals to Brinks monitoring center. Properly

perform a demonstration to customer for proper use of the security system.

ERG CONSULTING, Chicago, IL 12/02 – 2/03

Field Service Technician(Independent Contractor)

Installed Cat5 data line and fiber optic and extend wire from telecommunication room to ATM machine or

Demarc.

Terminate all data line at patch panel and perform test on data line by utilizing a Cat5 scanner.

Terminate extended wire on each end with an RJ45 insert and install jacks.

setup modem for auxiliary dial-in connection to the router; establish test procedures with network operation

center by performing a loop-back test for a T1 and frame relay circuit by utilizing a Cat5 Vlan tester.

RS I N FOR MAT ION SYSTEMS, Chicago, I L – 10/01 – 2/02

Cable Network I nstaller

Upgrading of network system from Token Ring to Ethernet.

Pulling CAT 5 wires and installing jacks at each workstation with voice line.

Terminated all workstation and printer-end connection to patch panel in Telecom Closet and dress and label

cabels.

Test line at patch panel for continuity, attenuation and crossed wires by utilizing tone generator, sniffer and

Vlan Cat5 tester.

POMEROY COMPUTER RESOURCES, Chicago, IL – 8/00 – 5/01

Field Service Technician

Installed and serviced customers’ SDSL and ADSL and wireless routers.

Programmed ProComm Plus script to configure LAN and WAN IP addresses on Cisco routers by using laptop

computer.

Setup NIC TCP/IP properties and ping the gateway to verify route to the gateway.

Performed and troubleshoot variable test and turn up on DSL circuit while communicating with NOC.

Spliced, maintained and terminated circuits tests with ILEC and CLEC at 66 punch-down block.

Established cross-connect circuits; generated building site survey to verify cable run cost; fished cable

through walls; installed extensive CAT5 and faceplates.

Verify allocated pairs with tone generator at punch down Block.

EDUCATION

5/12 - Corning Cable Systems – Fiber Optic Termination, 3BICSI Continuing Education Credits

5/11 – 6/11 Knowledge Alliance Inc, Oak Brook, IL – CCNA Training

10/90 – 6/92 DeVry Institute of Technology, Chicago, IL – Electronics

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