Customer Service Medical Assistant
Resume:
Earnisha Cox
Portsmouth, VA 23701
acd1di@r.postjobfree.com
Objective
To obtain a Customer Service or Medical Assistant position to add value by exceeding the
anticipated goals and maintaining a great level of leadership and professionalism.
Education
Centura College- Chesapeake, Virginia 23320
Associates Degree, Occupational Science and Medical Assisting.
(Degree received February 2012)
Experience
• Cashier/ Customer Service Representative (Navy Exchange)
Portsmouth, VA (03/2008-present)
Provide customer service to a variety of consumers, cashing checks, locating merchandise and
refunding money.
Manage multiple phone lines and directing calls appropriately.
Demonstrated effective communication skills dealing with superiors and customers
Prepared and process Inventory, Western Union, and credit card payments
Maintain and organize paperwork in a timely manner
Complete projects as an individual and also as a team member with coworkers
• Caregiver (Home Instead) Virginia Beach, VA (05/2013)
Assist elderly in house work which includes cleaning, cooking, washing, and other needs that
they may have during my shift
Make sure clients take all prescribed medications
Provides transportation to/from their scheduled doctor’s appointments as well as daily errands
Always providing a warm and compassionate attitude towards all my clients
Documenting al activities and errands down with client
• Call Center Representative(QVC) Chesapeake, VA(seasonal)
Utilize computer to search for merchandise and place order for customers
Managing and multitasking several phone lines and computers
Input and process methods of payments over the phone with outstanding customer service.
Trainings
(January 2012-february 2012) Virginia Beach, VA Health Clinic
Medical Assistant
Front desk and secretarial duties
Assisting guest
Filing, charting, and answering phones
Triaging, and preparing and cleaning of exam rooms
Qualifications
CPR certified (BSL)
First Aide
Medical Billing and Coding
Internet and Computer savvy (Microsoft, Access, Excel)
Working with team members to understand their goals and objectives and provide solutions that
meet or exceed customer’s expectations
Self starter, working independently, while contributing to success of the entire team
Dedicated 5years as Cashier/Customer Service Rep. Giving premier customer service
Willingness to learn and grasp new skills
Strong secretarial skills
Outstanding organization and planning skills
References Available Upon Request
Contact this candidate