Customer Service Sales

Sandra Lara Email – ************@*****.*** Cell # 956-***-****

Profile - Motivated, determined, and responsible with an affinity for working with people. Talent for quickly

mastering computer software. Patient and tactful with teachers, peers, and co-workers even under the most extreme

circumstances. Quick to learn any task appointed.

Professional Experience -

Melrose –Sales Representative: Customer Service was key in this position. We rotated in different departments

working in Junior’s, Men’s, Woman’s, and Kids. I had a quota to reach each day and to meet the quota I gave excellent

service to all customers that walked in the door by greeting them and helping them with their shopping needs.

October 2013-February 2014

Time Warner Cable –Retention Agent: Working in the call center environment, I took calls for customers that were

not satisfied with their services. My job was to retain the customer. Most of the time we offered a discount on their bill

or a bundle of service in order to keep the customer happy and not cancel the services. I worked with different

software’s at once and would have to maneuver from different screens to view customers account or to change their

services.

February 2013 -August 2013

Cybertex Institute of Technology-Test Center Administrator: Created test exams through Prometric or Pearson

Vue for students to take to be certified in the Medical or Computer Tech field. I scheduled and assigned the exams to

each student. I also observed them while the exam was in session. Students had followed guidelines to take the exam

such as no personal property. At the receptionist desk there where monitors I had to monitor when a student was

testing. I also did basic Receptionist work such as schedule new students to be seen by a counselor, answer phones etc.

I answered to four bosses and attended any duties that needed to be done.

January 2012- February 2013

HD Supply CALL CENTER – Special Orders Representative: HD Supply is a branch off of Home Depot,

specializes in building supplies, tools machinery, and maintenance. My job was to answer calls from companies

placing orders and place them for shipment to their companies all around the U.S.

February 2011- January 2012

THE REATA APARTMENTS - TEMPORARY LEASING AGENT: As a leasing agent my duties included

showing the apartments available for rent including the public area for the tenants. I also started new leasing

agreements for new tenants. Other office work included taking payments, answering phones, and working with

maintenance logs.

April 2011- October 2011

CRICKET WIRELESS –SEASONAL SALES ASSOCIATE; My main duty working as a sales associate was to

sell phones to customers. With the purchase of a phone the customer would open an account with Cricket and I would

take their applications and submit their information to the system and activate there account as well as their phone.

Also I would assist walk-in customers by taking their payments and if they were having any problems with their cell

phones.

October 2010 – January 2011

H & R BLOCK DISTRICT OFFICE– TAX PREPARER/ CUSTOMER SERVICE REPRESENTATIVE:

Working during the tax season, my main focus was to prepare taxes to give the tax payer more money for what they

earned for the year. I worked on the 1040, 1040A, 1040 EZ, and on the Amended Returns. I also was a CRS which

means taking over the phone quotes, printing out refund checks, setting up appointments and gathering documents

from the clients for their returns.

December 2009 – April 2011

LAW OFFICE OF MANUEL SOLIS - LEGAL ASSISTANT/ SALES: Working for the Hurricane/ Fraud

Department, my duty was to complete cases that were opened and get new clients for the law firm. I gathered

information and decided whether or not we could proceed with the case. Being a supervisor of the Decline

Department, which decided wither or not the client's case would be good enough to take to court, I gathered

information and decided whether or not we could proceed with the case. Sales were also part of my duties. As a group

we would advertise and go to events such as The Bike Fest at S.P.I. to promote our services and get clients to go the

office if they needed assistance with a legal matter. I also worked for the Immigration Dept.; I helped certified ROI

programs for illegal immigrants and opened new cases for immigrants applying for the program.

#1 sales rep 4-10 / 8-11 four months in a roll!

March 2010 – February 2011

Education –

The Art Institute of Pittsburgh Online Division - Pittsburgh, Pennsylvania, /Graphic Arts and Design Bachelors

Gary Job Corps - San Marcos, TX, /Business Office Technology Certified, 2005 graduate/re certified 2009

Harlingen High School - Harlingen, TX, /2004 graduate –honor student 9th-12th grade.

Special Skills -

Bilingual-Spanish, Advanced Communication classes, MS office expert 35 wpm, database software, data entry,desktop publishing software, email software, graphics/drawing software, Internet browser, peripheral

devices( scanner, printers, etc.), personal computers, presentation software( PowerPoint,etc.), spreadsheet software,

utility software( virus software, etc.),web design software( front page. Etc.) Word processing software (MS word,

ECT).telephone sales recording, telephone soliciting, sales, customer clerical, windows operating system, stock

shelving work. Self motivated and hard working

Contact this candidate