Joseph Ezzo

Masters level educated professional seeking career opportunity.

Youngstown, OH

acd1a2@r.postjobfree.com - 330-***-****

WORK EXPERIENCE

Quality Assurance Analyst

Sweeney Chevrolet Buick GMC - Boardman, OH - September 2013 to November 2013

• Perform system testing to ensure optimal running of all components of DealerSocket software and telephony

system. Including monitoring incoming phone calls to ensure customer satisfaction.

• Perform follow up and routine corrections to all data in the sales, service and data collection processes.

• Monitor and assist sales staff with the proper usage and advantages to DealerSocket software.

• Develop a process for employee input to continuously improve morale, communication, and overall dealer

operations.

• Research into current Standards For Excellence and what changes are being done to increase satisfaction

in all areas of deficit..

• Research and development of Quality Assurance Department.

Therapeutic Program Worker

Northcoast Behavioral Healthcare - Northfield, OH - October 2012 to January 2013

• Monitoring while clients administer medication in their homes.

• Taking of vital signs.

• Case management duties to include assisting clients with attending medical and mental health appointments,

improving their ability to live on their own, enrolling in vocational or educational programs and ensuring all

other needs are met.

• Crisis intervention as needed.

• Testifying in court regarding competence as needed.

Program Coordinator, Advanced Job Training Program (AJT)

Youngstown State University Metro College - Youngstown, OH - November 2007 to January 2012

• Coordination and facilitation for YSU professors and the Department of Rehabilitation and Corrections

(ODRC) at prison sites in Northeast Ohio.

• Set up, monitoring and maintenance of Interactive Distant Learning (IDL) equipment prior to, during and after

class sessions.

• Achieve program enrollment and retention goals by recruiting, conducting informational sessions, developing

orientations, registering and scheduling student inmates and conducting interventions for students displaying

behavioral concerns.

• Protect program integrity by performing classroom duties according to ODRC and YSU policy and procedure

including monitoring student progress for end of semester evaluation.

• Offer and provide career and education advisement and study skills assistance to students as well as

interpersonal communication guidance.

• Appoint inmate tutors based on leadership ability, academic performance, attitude and commitment to the

AJT program.

• Construct, maintain and verify semester and overall academic honor and certificate achievements by utilizing

YSU Banner system.

• Instruct and Facilitate Youthful Offender "Targeting Success" programming by providing additional and

updated information regarding employment achievement post-release.

• Assist in the training of and orientation to YSU personnel in class delivery and act as liaison for student to

professor and YSU administration to ODRC administration.

• Review and revise as appropriate YSU/AJT policies, procedures and curriculum.

• Plan and deliver recognition ceremonies and accompanying programs each school year at ODRC sites as

required.

Case Analyst

Franklin County Job and Family Services - Columbus, OH - 2006 to 2007

• Collected and analyzed data to determine correct benefit appropriation.

• Provided and developed fraud monitoring activities protecting state funds.

• Completed reports initiating fraud investigations of consumers possibly involved in fraudulent claims.

• Developed documentation approved by Franklin County Board of Commissioners and utilized agency wide.

• Provided advisement and direction to consumers of public assistance benefits.

AOD Therapist/ Community Psychiatric Support Provider

Columbus Area, Inc - Columbus, OH - 2005 to 2006

• Alcohol and/or other drug counseling for Substance Abusing Mentally Ill (SAMI) consumers.

• Provided advocacy, outreach and community support for the SAMI population.

• Maintained strong relationships with probation and parole departments, courts, Law Enforcement and other

referral agencies.

• Participated in weekly staffing sessions with mental health administrators and clinical supervisors to improve

service delivery, time management and outcomes.

AOD Therapist/Community Psychiatric Support Provider

Family Resource Centers - Lima, OH - 2002 to 2004

• Alcohol and/or other drug counseling for teens utilizing Reality, Cognitive Behavior and Rational-Emotive

Therapies.

• Facilitated Moral Reconation Therapy and Twelve-Step Substance Abuse Education Groups to Wapakoneta

Alternative High and Middle Schools and the Allen County Juvenile Detention Center.

• Provided in-home support for families of children ranging from age two (2) to eighteen (18) diagnosed with

Mental Health Disorders.

• Developed therapy group and co-occurring parent education group for adolescents with Oppositional Defiant

Disorder and Attention Deficit Hyperactivity Disorder.

• Selected to serve on a Juvenile Drug Court development team assisting in the development of Juvenile Drug

Courts in Allen and Hardin Counties Ohio.

Assessment Coordinator

Mahoning County Treatment Alternative to Street Crimes - Youngstown, OH - 2001 to 2002

• Provided Bio-Psycho-Social Summaries for the Mahoning County Felony, Misdemeanor and Municipal Drug

Court judges as well as the OH Adult Parole Authority.

• Assessed clients for acceptance into the Drug Courts.

• Determine with accuracy correct level of care for criminals in substance abuse and/or mental health

treatment.

• Served on Drug Court Staffing Team with other criminal justice administrators and prosecutors recommending

successful or unsuccessful completion of the Drug Court.

Case Manager/Community Service Supervisor

Community Corrections Association - Youngstown, OH - 1999 to 2001

• Provided intake, orientation and referral services for incoming residents to acclimate them to the facility.

• Participated in staff meetings with Facility Director, Assistant Director and other administrative professionals

recommending programming, passes, discipline and release of facility residents.

• Facilitation of Anger Management and Thinking for a Change groups.

• Maintained tremendous relationships with Parole Officers from the OH Adult Parole Authority.

• Testified in court as required.

EDUCATION

MSCJ in Criminal Justice

Tiffin University - Tiffin, OH

2004 to 2006

BA in Psychology

Youngstown State University - Youngstown, OH

1992 to 1999

ADDITIONAL INFORMATION

References upon request.

Contact this candidate