Customer Service Representative

JASON MCCLANDON

**** *. ******** *******, **, ***39 773-***-**** acd11y@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Guggenheim Partners Chicago, IL

Office Assistant, November 2013 – April 2014

• Forward information by receiving and distributing communications; collecting and mailing

correspondence; copying information.

• Maintained supplies by checking stock to determine inventory levels; anticipating

requirements; placing and expediting orders; verifying receipt; stocking items; delivering

supplies to work stations.

• Maintained equipment by completing preventive maintenance; troubleshooting failures;

calling for repairs; monitoring equipment operation; monitoring and purchasing meter fund

• Maintained office schedule by picking-up and delivering items.

• Served customers by backing-up receptionist; answering questions; forwarding messages;

confirming customer orders; keeping customers informed of order status.

• Enhanced organization reputation by accepting ownership for accomplishing new and

different requests.

Fisher and Shapiro, Bannockburn, IL

Foreclosure Paralegal, November 2007 - January 2013

• Met with clients and other professionals to discuss details of cases.

• Prepared affidavits or other documents, such as legal correspondence and organized and

• Maintained documents in paper or electronic filing system.

• Monitored and provided the foreclosure attorneys with necessary documentation to

complete the foreclosure. When required, submitted reports to investor on the status of loans

in foreclosure. When required prepared reports for management on loans in foreclosure.

• Aides in the daily functions of the foreclosure area by assisting the Foreclosure Supervisor

with the training and completing assigned special projects.

• Prepared and submits daily reports to the Foreclosure Supervisor.

• Monitored loans that have been referred to an attorney to initiate a foreclosure action.

• Prepared and executed all documents related to the foreclosure action in LPS.

• Handled all correspondence and telephone contact in regards to assigned cases.

• Updated the foreclosure screens with all related information.

• Actively worked foreclosure reports to ensure the foreclosure action is within required

guidelines.

• Maintained and monitored "Special" loans assigned to the foreclosure area.

• Reviewed loans transferred from the bankruptcy department and updated the foreclosure

screen properly.

• Monitored the foreclosure action and ensures each event (i.e. filing of first action,

judgement, foreclosure sale, tenancy letter, eviction, filing deed for record, notifying investor of

actions, and conveyance are completed in accordance with state laws, investor guidelines, and

FHA, VA, PMI regulations) Monitored the foreclosure attorneys to ensure that the file is

correct.

• Maintained a professional attitude and atmosphere within the department.

AT&T, Schaumburg, IL

Customer Service Representative, March 2003 - December 2006

Polished, professional customer service rep offering:

• 3 years of experience providing customer support in busy call center environment.

• An unwavering commitment to customer service, with the ability to build productive

relationships, resolve complex issues and win customer loyalty.

• Strategic-relationship/partnership-building skills -- listen attentively, solve problems

creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

EDUCATION

Full Sail University, Winter Park, Florida

Music Business Management Candidate, Jun 2013

Phoenix University, Arizona

Completed coursework towards Computer Information Systems, December 2006

ADDITIONAL SKILLS

Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint) Extremely fast typist (WPM:

90) Proficient in Microsoft Excel for financial modeling and analysis

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