Quality Assurance Service
Resume:
Marites Motas Ona
Fremont, Ca 94555
E-mail: acd0x7@r.postjobfree.com
Objective:
Contribute to the productivity of a company by utilizing my proven abilities and varied experience
Professional Experience:
Vitas Innovative Hospice Care Patient Care Secretary 5/2012-7/2013
Facilitate and screens all patient concerns and issues regarding their care. Direct them to the
appropriate team member to assess their needs.
Dispatch all new patient information, death notifications, changes in condition, patient information,
and assign team schedules daily.
Generate all team meeting reports, missing notes, recertification’s, Attending Physician Authorization
forms, DNR forms, and staff schedules on a weekly basis.
Maintain current and accurate clinical and insurance related patient information on all patients. Ensure
all charts are completed and closed according to procedures.
Maintain and record all prescriptions and lab work regularly. Coordinate with team members for any
incomplete documents to be recorded.
Order medical equipment needed and coordinate deliveries specified to our patients needs.
Verify with all Nurses, Home Health Aides, Chaplin & Social Worker work schedule time and notes
are correctly recorded. Coordinate with team physician for any updates or documents to be completed.
Coram Healthcare Customer Confirmation Specialist 10/10-05/2011
Ensure paperwork and data entry is
completed accurately and revenue is recorded appropriately.
Verify customer order information for accuracy and completeness. Verify that all appropriate
documentation is accurate and complete and supports the order recorded.
Verify patient order information on
equipment, supplies and services is consistent with product,
service and delivery status on work orders and service documents. Complete revenue confirmation
process per Apria standard operating procedures.
Record and documents all errors
noted and elevates to management for corrective action. Ensure
effective coordination and communication between branch and billing center, including timely
processing and batching of work orders/service documents.
Critical Care Systems (Home infusion pharmacy) Patient Service Representative 8/05 – 01/ 07
Manage the daily delivery schedule of patient’s I.V./oral medications and supplies.
Perform pre-delivery telephone calls to patients, nursing staff or other agencies to monitor patient’s
home medication and supply inventory to determine specific needs.
Generate therapy specific templates for patient orders and coordinate the delivery of orders to patient
homes.
Coordinate the retrieval of infusion pumps and equipment from the patient’s home at the completion of
therapy.
Assure receipt of patient invoices/payments, consent forms, and signed ship orders.
Maintain delivery manifest.
Review and reconcile courier company invoices against delivery manifest and in accordance with
contracted rates.
Curascript Pharmacy Incorporated (mail order pharmacy) Pharmacy Technician 5/99-12/02
Processed and prepared new prescriptions and refills under pharmacist’s supervision.
Contacted physician’s office to obtain medication refills.
Tracked and processed all scheduled refills and refill requests in a timely manner.
Ordered and procured medication and supplies from vendors.
Processed patient returns and credits.
Identified and resolved service issues with vendors.
Generated weekly pharmacy report and maintained pharmacy records.
Developed and generated standardized reports to capture quality assurance data.
Assured that medication shipments were properly packaged & labeled according to pharmacy
procedures.
Education:
Silicon Valley College Fremont, Ca Diploma 1995
REFERENCE AVAILABLE UPON REQUEST
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