Project Manager Sales

VALERIE DELAZARO

**** ******* *****, *********, ** 80107

Phone: 630-***-**** Email: acd0vz@r.postjobfree.com

SENIOR SYSTEMS ANALYST / PROJECT MANAGER

Outstanding Senior Systems Analyst / Project Manager offering expertise in Scrum, Agile environment, waterfall,

business analysis, data modeling, software design, business management, and team leadership. Recognized as a key

liaison between business units and cross functional development teams, engaging in creative strategies, product

ownership, and innovative design. Leverages skills to introduce new products and expand technological capabilities to

generate revenue for both clients and the organization. Excels and thrives in a fast paced and competitive environment,

leading teams, transferring new skills, and sharing ideas. Consistently delivers outstanding results, maximizing all

opportunities to design new options and achieve client satisfaction. Quickly learns and masters new technology,

working independently and as a key team member to exceed corporate goals and resolve complex issues. Recognized

as a proactive leader, driving teams to ensure success and setting long term goals while maintaining morale and

professionalism.

PROFIT BUILDING CAPABILITIES

Business Development/Requirements Product Design/Analysis Competitive Strategies

Functional Requirements Gap Analysis Data Modeling

System Analysis Testing Environments Market Research

Data Storage Team Leadership/Training Quality Assurance

Product Ownership Software Design Team Collaboration

CAREER OVERVIEW

FJA US – Sr. Business Analyst, Denver, CO 01/2014 Current

HEALTHCARE EXCHANGE BUSINESS ANALYST

Worked as a consulting team member on client or internal assignments on product implementation, enhancement or

integration projects. Utilized professional concepts and company objectives to resolve complex issues in creative and

effective ways. Served as a post sales technical support specialist. Serves as a product expert providing advice and

expertise in system configuration as it applies to the client’s business, drawing on managed care, application system

technology and business experience as the context for delivery.

• Analyzing customers' business/technical requirements and software/product objectives; developing an

application design to meet customers' needs.

• Estimating time frames, quality and quantity of resources required to successfully complete activities;

maintaining project plans incorporating project variables.

• Ensuring that appropriate company resources are assigned to complete project tasks according to plan. Helps

in establishing criteria concerning deliverable, performance, maintenance and design.

• Conducting periodic status checks with customers and teams to assess progress against plan. Monitors and

adjusts project variables as necessary throughout the project. Resolves issues timely and accurately and

escalates as appropriate.

Independent Consultation Comcast, Denver, CO 07/2013 – 11/2013

SYSTEMS ANALYST CONSULTANT

Wrote requirements, QA initiatives, and teamed with engineers and cross functional groups to ensure all requirements

were met in a timely manner. Substituted for the Scrum master and provided services in the Agile environment to keep

track of backlogs and releases. Processed code management and worked with global developers utilizing extensive

financial/payment expertise to ensure efficiency and automated communication excellence.

Independent Consultation STATERA, Denver, CO 05/2013 – 07/2013

SYSTEMS ANALYST CONSULTANT

Provided services within the construction of a larger warehouse facility to enable expanded capabilities in 911 data

storage. Engaged in intricate discussions regarding requirements, hardware/software, and authored detailed business

requirements.

Independent Consultation CIGNA Medical Insurance Contract, Denver, CO 02/2013 – 05/2013

SENIOR SYSTEMS ANALYST

Delivered complex analysis of the Federal (PPACA) mandates for the women’s health preventative care initiative.

Established business/functional requirements across multiple insurance system processes, including environment gap

analysis, data modeling/analysis/architecture, enterprise system analysis, optimization, indexing, test plans and testing

verification.

IP Commerce, Inc., Denver, CO 05/2011 – 02/2013

SENIOR BUSINESS ANALYST / DATA ANALYST / SCRUM MASTER / PRODUCT OWNER

Engaged in database architecture and design for IPC internal reporting. Performed within an Agile environment

utilizing Scrum principles, determining database guidelines and restrictions, and creating service/configuration files for

system database access.

• Analyzed customer requirements, performed business process modeling, provided industry and product

expertise, and mapped requirements to current product functionality.

• Performed gap analysis to establish product integration business requirements, and ensured solutions met or

exceeded customer needs.

• Provided leadership, training and guidance for the project team.

• Supported the development of RFIs and RFPs, providing functional/technical product demonstrations,

product delivery and managerial expertise, solution strategies/designs, and industry expertise.

• Delivered customer support during user acceptance testing and implementation, process analysis and

redesign, test plan design, system testing, client acceptance, and product certifications with financial

institutions and software companies.

• Teamed with internal staff engaged in sales, product ownership, development, production, and operations,

acting as the first point of contact during development/design with each new client.

• Worked with staff in gap analysis to determine required modifications, checking data and procedure codes,

and engaging in the configuration of files.

• Tested various configuration files and process flow, integrating with new development applications from

India, and then following through with a rigorous bank certification process.

• Followed products through the QA department for internal testing, and determined the proper retrofit with

existing customers.

• Authored documentation on new software capabilities and advantages, allowing sales to current clients for

the new applications and features.

• Ensured each client was forwarding the proper data and corporate was returning correct information,

approving all applications prior to each customer going live with the product.

Great West Life, Greenwood Village, CO 04/2010 05/2011

BUSINESS ANALYST / QUALITY ASSURANCE/TESTING SPECIALIST

Engaged in business analysis, documentation and quality assurance testing for international financial investment

clients, providing warehouse design, database reporting, and financial data creation. Performed system and UAT tests,

and utilized database concepts, design, tables, triggers, indexing, and function skills to meet client requirements.

Valerie DeLazaro, cont.

Utilized SQL to set up data and testing.

•

Identified a large and dated flaw in the corporate system, taking a proactive approach in explaining the issue

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to customers and pointing out the issue to developers for corrective measures.

Invision Software, Lisle, IL 2008 2009

PROJECT MANAGER / BUSINESS ANALYST / IMPLEMENTATION CONSULTANT

Provided expertise within the support sales team, engaging in presale calls, responding to RFPs/RFIs, product

demonstrations, software pilots, proof of concept implementations, and business requirements analysis.

• Authored white paper documentation, data analysis, user manuals, BI reporting, training documents, and

specified user interfaces.

• Engaged in database analysis, design, technical design meetings, ETL, and reporting requirements.

Solution Partners (Arthur J. Gallagher & Co.), Naperville, IL 2007 2008

PROJECT MANAGER / DEPLOYMENT IMPLEMENTATION MANAGER / LEAD BUSINESS ANALYST /

AGILE / SCRUM

Analyzed business requirements and data, and designed user interfaces, functionality, data integrity, process training,

user manuals, and workflow procedures. Performed services utilizing Agile and Scrum principles, database concepts,

modeling, logical/physical design, indexing, table structure, and optimization.

• Identified issues and determined methods of resolution, frequently engaging in change management

processes.

• Designed and instituted unit and system testing procedures, identifying project risks, training needs, and

appropriate methods.

• Created training materials and provided ongoing technical system support to clients and production systems.

• Acted as the team manager within an Agile environment, and excelled as a project implementation manager.

• Implemented SharePoint to bring 23 satellite offices for one client into a corporate facility, managing the

efforts of each office, coordinating data, training personnel, obtaining software needs, and working with the

PMO on findings, communicating to developers on requirements.

Viant (Concentra), Naperville, IL 2006 2007

BUSINESS ANALYST / REQUIREMENTS ANALYST

Analyzed business process flows and data processing, specified user interfaces, engaged in production support, and

identified business requirements. Provided claims negotiations and QA for BI reporting utilizing PL/SQL. Performed

client warehouse design and reporting, database concepts, normalization, views, functions, procedures and triggers.

Acted as the liaison between the claims processing business area and the systems team.

Great West Life Health (Contractor Blackstone Consulting), Denver, CO 2005 2006

BUSINESS ANALYST

Performed process analysis, workflow analysis, and identified/documented a key project’s business/functional

requirements. Performed project assessment and estimations, business system design, user test case development, and

acceptance testing. Collaborated with business and technical staff to identify business information and application

needs for the health insurance claims business unit, translating, documenting, and transitioning business requirements

and functional specifications.

IBETA (Contractor), Aurora, CO 2005

BETA TEST PROJECT TEAM MANAGER

Coordinated and managed 50+ online beta testers for internet video applications, engaging in database design,

consultative sales, hunter, business development, lead generation, cold calling, outside sales, sales representative, salesperson,

salesman, saleswoman, top performer, President’s Club, hunter, small, medium sized businesses, Saas, software sales,

comprehensive insurance, human resource services, professional jobs, business management, Denver, South East Denver,

online marketing, advertising, media space

indexing, normalization, and ETL. Coordinated, managed, mentored and assisted within test environment design and

set up, defined testing criteria and performed problem resolution, established testing measures, oversaw project status,

and created statistical data results. Performed client data warehouse design and report creation utilizing various BI

tools.

AESTHE AMI, Inc., St. Charles, IL 2002 2005

CO OWNER / CO FOUNDER

Designed and established the outsourcing firm providing licensed aestheticians, products and equipment to medical

facilities, doctors, medi spas and spas. Engaged in business planning and development, marketing, recruiting, financial

management, training, sales, product/equipment research, and corporate reporting. Worked closely with clients,

medical professionals, prospective customers, attorneys and personnel to achieve corporate growth.

PRIOR CAREER HISTORY

Pre Sales Systems Engineer, Information Builders, Inc., Downers Grove, IL (2001 2002)

Pre Sales Info Technology Systems Engineer / Product Consultant / Business Analyst / Agile, ACXIOM, Downers

Grove, IL (1998 2000)

Consultant, Keane, Downers Grove, IL (1997 1998)

Pre Sales Systems Engineer, Informix Software, Downers Grove, IL (1996 1997)

EDUCATION

M.S. Management Information Systems and Organizational Behavior, Illinois Benedictine University (1995)

B.S. Computer Science, DePaul University (1982)

Certifications: SCRUM Master; Product Owner; ITIL V3 Information Technology Infrastructure Library;

Project Management / Business Analysis; Business Intelligence Executive Management Program; English as a Second

Language Instructor

Training: Search Engine Optimization; Google Analytics; WordPress

TECHNOLOGY

Databases: MS SQL Server, MySQL, Oracle, Access, Informix

Software: MS SharePoint, MS Project, MS Visio, Paint, Adobe, WebForce Management, CI, Internet, MS Word, MS

Excel, MS Outlook, MS PowerPoint, HR, Financials, XMLSpy, Expresso, UltraEdit, Caliber, TOAD, ETL, Internet

Social Media Marketing, Google Analytics, Search Engine Optimization (SEO)

Languages: MS SQL, PL/SQL, COBOL, Basic, HTML, ASP.NET, Progress

Platforms: W95, Windows XP, NT, UNIX

MEMBERSHIPS, AFFILIATIONS and AWARDS

Project Management Institute (PMI); International Institute of Business Analysis (IIBA); American Saddlebred Assoc.

Technical Presales Award Progress Software Yearly Int’l Sales Meeting

Corporate Acknowledgement VP of International Sales and VP of Product Development ACXIOM

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