Customer Service Marketing

Linda Vuong

**** ***** ****** ****, * ** - *** - 1707 ********.*@*****.***

Etobicoke Ontario, M9B 1M2

P rofes s iona l p rofil e

Highly self-motived and a constant professional Strong multitasking and prioritization skills

A team player & well organized

Great interpersonal skills

Constantly strive to achieve and exceed

Diplomatic & tactful with professionals

expectations

& non-professionals at all levels

Extremely friendly and personable

Flexible and versatile

Excellent team-building skills

Able to stay composed under pressure

Able to multi-task in any environment

Proficient in all Microsoft office programs

Graphic design - Sheridan college

Computer skills - Sheridan college

Computer design course - sept 2011

Computer application course - Jan 2010

Adobe Photoshop CS6

Microsoft word

Adobe Illustrator

Microsoft power point

Adobe InDesign

Microsoft excel

Microsoft publisher

Microsoft outlook

Language

Fluent in Cantonese and Vietnamese

Fluently speak, read and write in English

P rofes s iona l E x perienc e

Sept 2013 – present

Marketing coordinator & office assistant (Part-time) dental health centre

I mplementing marketing and promotional campaigns

Tracking and monitoring internal and external marketing campaigns

D esigning artwork for all marketing and promotional m aterial

Integrating social media to retaining old patients and obtaining new patients

Creating systems for filing hardcopy and softcopy forms

Creating workflow charts, project time guides lines, and various office forms

Basic office administration: answer multi-line phone, transferring calls, directing patient inquiries

Tracking, filing and submitting receipt, invoices, and monthly statements to bookkeeper to ensure all

accounts payable are up to date and cleared

Providing customer service at reception

Booking and scheduling patients

Cashing patients out/submitting insurance claims

April 2013 – present

Marketing coordinator & office assistant (Part-time) the property team

implementing marketing campaigns via direct marketing material i.e.: postcards, flyers, and newsletters

Coordinate marketing projects i.e. Scheduling photographers, floor plan designers, stagers, and printing

Coordinate SEO materials

Ensuring new listing, sold/leased properties are updated on website, social media, Kijiji and craigslist

Design artwork for marketing material, feature sheet, just listed/sold cards

Coordinate email campaigns, cold calling campaigns and lead tracking

Post to social media platforms with news article, blog pieces, property of interest weekly

Created: work flow charts, project guideline, project time guidelines, checklist, project proofing systems,

marketing request forms, systemize all data entry and filing

Basic administration: answering calls, taking messages, sending emails, scheduling meetings, ensuring all

agents have listing/buyers package, and various other office forms

Responsible for entering new clients to CRM system and are subscribe to the correct marketing

campaigns

Assist Agents with any other task during day to day

Ensuring all paperwork are scanned and entered to virtual filing system and are uploaded and filed in

cloud filing system

Coordinate request and changes from agent to brokerage front desk and ensuring all information are

correct

Aug 2013 – Mar 2014

Administrative Support Re/max Professionals

Providing customer service to sale agents and clients/customer

Proficient in lone wolf program

Handling a multi-line phone system and paging system

Schedule and confirm showing appointments for real estate agents

Broker load property information and new listings to Toronto Real Estate Board online

Trained to skillfully handle commercial, residential, sale and lease properties

Prepare offers for Re/Max Professional agents to present to Seller(s) and their agent(s)Provide diligent

and timely service that expedites paperwork protocol and appointment scheduling to promote workflow

efficiency

Apr 2012 – Apr 2013

Office administrator/recruiter Addella

providing customer service to new & existing Moneris customers

ensured communications between Moneris customer and sale representatives

worked a multi-line phone system and VoIP phone system

advertise positions pre-screen, recruit and scheduled qualified candidates for interview with HR manager

ensure maintenance of filing, data entry and uploading of applications for our clients

responsible for inventory and general office duties, and basic office administrative duties

handled, prepare, and sent out sensitive documents as well as bills and receipts

proficient in all Microsoft office programs and cloud drive

Machine operator helper/parts picker: A. Berger July 2011 - Sept 2011

Operated CNC machines with supervision

Maintained quality assurance - picked/packaged parts for shipping

May 2011 – Sept 2011

Service agent Pinnacle

Clean interior and exterior of rental vehicles

Moved cars from cleaning facilities to airport rental locations

May 2010 – Sept 2010

Telemarketer/reception Distinct healthcare services

cold calling to various health facilities

handled customer service with contracted facilities & customers

basic office administration

Today’s sportswear Sept 2005 – Jun 2010

Sales associate

provided customer service

create visual display throughout the store

responsible for inventory and distribution to other store locations

Education

Business Administration: Marketing - Diploma Sheridan college June 2011

High school diploma Bramalea secondary school June 2006

References

Available upon request

Contact this candidate