General Transcription, Data Entry, Customer Service, Technical Support
Resume:
Cynthia R Haynes
Jacksonville, AR 72076
acd0sc@r.postjobfree.com
Education
University of Arkansas Little Rock
Major- English
Currently enrolled
Ashford University Online
Major - Communications
GPA 3.7
Feb 2009 - Sep 2009
Phillips Community College of the University of Arkansas-Stuttgart campus
Major - English
GPA 3.2
Aug 2005-May-2006
Worked with Phi Theta Kappa (The Honor Society of 2 year Colleges) to give back to the
community by organizing charitable donations of food and supplies during Hurricane Katrina.
Employment
MTurk, Clickbank, Humanatic, and oDesk
April 2013 to Present
Independent Contractor
Performing varying tasks dependent upon the nature of the individual assignments. Focusing on
general transcription, data entry, quality assurance, internet assessing, proofreading, and content
review.
Sprint Wireless
Nov 2011 to April 2013
Technical Consultant
Daily tasks included troubleshooting handheld devices for software and/or hardware related
issues to determine whether an in-store repair or a replacement was required.
Bookkeeping, inventory reconciliation, ordering supplemental inventory in times of low stock,
ordering supplies for the store.
Cross-selling products, such as device protection, accessories, etc to help prevent future
equipment issues.
Continually trained on new devices, software, and policies.
Delivered excellent customer service via telephone, email, and face to face interactions.
Russell Cellular - Verizon Wireless
Aug 2010 to April 2011
Store Manager
Personal sales during training period caused a promotion to Store Manager within a month of
being hired as a Sales Representative.
Relocated to new store to increase sales volume in-store from lowest in the sales district to
highest number new lines of service in the district.
Processed and reconciled inventory reports, progress reports, and financial reports daily.
Maintained customer confidentiality.
Communicated with customer service on the customer's behalf.
Actively listened to determine best solution to mutually serve both the customer AND the
company.
Supervised the other reps in the store to make sure they had the information they need to work
effectively.
Stepped in on other reps sales to increase additional features/accessories sold.
Assisted the District Manager in other stores as needed.
Screened potential employees via telephone and conducting interviews in-person.
Certificate received for 100% positive customer survey NPS (Net Promoter Score)
Certificate received for surpassing company sales record for December 2010.
Valued Services, LLC
dba First American Cash Advance
Dec 2006 to May 2008
Sales Manager
Maintained sales and operating records and files in accordance with
Federal and State regulatory compliance.
Coordinated allocation and use of company resources to ensure efficient stable sales growth and
collections.
Identified customer and associate requirements and acted upon them in a timely manner.
Evaluated the financial stability and credit worthiness of customers to determine the proper
product to serve both customer and company.
Ensured proactive customer service via active listening and preemptive conflict resolution.
Managed debt servicing and collections.
Certificate of Outstanding Achievement for 100% internal Audit score.
Rentway/Rent-A-Center
May 2006-Dec 2006
Account Representative
Developed and maintained customer base via telephone and in person.
Counseled customers to correct and prevent past due accounts.
Actively sought to find more efficient methods of completing tasks.
Consistently hit goals for weekly collections numbers.
Wal*Mart
Oct 2000-April 2005
Accounting Associate
Reconciled daily cash balances and reports.
Researched discrepancies between actual and projected balances.
Customer Service Manager
Supervised cashiers to ensure smooth flow of business.
Diffused potentially difficult situations quickly and effectively.
Inventory Control Specialist
Reconciled actual inventory against reported inventory.
Coordinated with Department Managers to ensure proper flow of merchandise.
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