Customer Service Manager

MARGARET S. MORENO

** ******** ***** * HUNTINGTON STATION, NEW YORK 11746

1-631-***-**** * acd0q6@r.postjobfree.com

OBJECTIVE: To acquire a position that will utilize my Administrative abilities and Office

Managerial skills.

EXPERIENCE:

Bethpage Federal Credit Union: - Bethpage, New York 9/2013 – 2/2014

Document Preparation - Title Review

• Prepared mortgage document’s and Truth-In-Lending disclosure forms

• Reviewed Title Reports and Appraisals

• Superior communication with underwriters, closing department and members

Experience Abstract Services, Inc., Bethpage, New York 2/2011 – 9/2013

Office Manager

• Manager of the Closing Department and Application Department

• Title Reader and Clearance Officer

• Typed title reports, client letters, Loan policies and Owner policies

• Ordered new surveys, read surveys and survey inspections into title reports

• Superior Customer Service with attorney’s and mortgage brokers

Sorel Giannelli. Law Firm, Huntington, New York 12/2010 – 2/2011

Administrative Assistant

• Reviewed Title Reports, Clearance officer to clear loans for closings

• Typed and reviewed 255 Affidavits for recording

• Managed Title Company closing packages

• Reviewed and issued Alta Loan Policies

• Managed Mortgage documents for recording

• Customer Service with mortgage companies, attorney’s, title companies and borrowers

Lend America, Melville, New York 6/2009 –

12/2010

Legal Review Department

• Reviewed Title Reports, Appraisals, Credit Reports, 1003 Forms,

• Reviewed Mortgage Documents

• Worked well with Loan Processors, Loan Officers and Team Leaders

• Customer Service (Mortgage Company is no longer in business)

Enterprise Services, LLC, Melville, New York 4/2008 – 6/2009

Clearance Officer - Title Reader

• Title Reader for out of State title

• Title Reader for Reverse Mortgages

• Superior Customer Relations

Brightwaters Abstract, Ltd., Bayshore, New York 6/2005 – 4/2008

Office Manager

• Manager of the Closing Department and Application Department

• Title Reader and Clearance Officer,

• Typed title reports, client letters, Loan policies and Owner policies

• Typed CO-OP reports, addendums and Attorney Searches

• Ordered new surveys, read surveys and survey inspections into title reports

• Customer Service with attorney’s and Mortgage Brokers

Cont’d

Advantage Settlement, Huntington, New York 8/2004 – 6/2005

Title Reader

• Title Reader and Clearance Officer

• Customer Service with borrowers and attorney’s

Vista Land Services, Melville, New York 6/2001 –

8/2003

Office Manager - Title Reader - Clearance Officer

• Manager of the Closing Department and Application Department

• Typed title reports, client letters, Loan policies and Owner policies

• Typed CO-OP reports, addendums and Attorney Searches

• Issued Title Continuations to Closers, ordered New Surveys

• Read surveys and survey inspections into title report

• Customer Service with attorney’s and mortgage brokers

KTG Abstract Corp & Philip O’Hara Nassau Associates, Inc., Hicksville, NY 8/2003 – 8/2004

(returned)

Office Manager - Title Reader and Clearance Officer 8/1992 –

6/2001

• Manager of Closing Department and Application Department

• Typed title reports, CO-OP reports, Attorney Searches, Loan Policies and Owner Policies

• Superior Customer Service with attorney’s and mortgage brokers

EDUCATION: Katherine Gibbs School – Business Certificate

SKILLS: Typing, Word, Excel, Notary Public, Softpro, Titlepro, TAGS, Magram (TACS),

Proform, Encompass, Titletrak, iMac (Apple), Sage Act, Velocity, OSI Core

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