Customer Service Representative

Location:

Posted:

May 06, 2014

William M. Phillips

Sunbury, Oh 43074

****************@*******.***

A highly self-motivated, reliable, hard working individual with a strong & dedicated work ethic. Strengths include experience and

skills in organization, time management, project prioritizing and customer service

Objective:

Actively seeking a permanent, full-time position with an established and growing company with possible

advancement opportunities.

Education:

Riverside City College, CA - Associate in Arts (A.A.) Degree-Business

California State University, Fullerton, CA - Liberal Studies/No Degree

Ohio State Barber College, OH - Licensed Barber-Ohio State Barber Board.

Military Service:

1967-1971 U.S. Air Force - E-4 Sgt. / Security Police - Honorable discharge.

Work History and Experience:

2008-2010 AD Farrow, LLC - Custodian/ Maintenance & Supply

Duties included keeping the building clean & well maintained, inside & outside. Ordered/organized all

supplies necessary to perform my duties and some supplies for other departments. Also, responsible for

speaking with sales representatives from cleaning supply companies.

2007 - 2007 Master Maintenance - Shift Supervisor/Custodian

Supervised employees, as well as performed, a variety of cleaning duties for large commercial facility.

2004 – 2007 LIL Enterprises - Owner/Operator

A home based business making and selling candles, soaps and sachets. Items sold on the Internet and at

craft shows.

1996 – 2006 Licensed Barber - Self-Employed

Worked independently in commercial barber/salon facilities to cut and style hair. Interfaced with a variety of

clients daily.

1977 –1995 State Of Ohio - Bureau Of Motor Vehicles - Driver's License Department

Customer Service Representative (1978-1995)

Processed Driver's License suspensions, using the state's 12 point suspension code protocol, by evaluating

case files and documents for further deliberation. Acted as a liaison contact with clients, the court system and

attorneys, which involved an extensive variety of telephone and written communications.

Also, responsible for computer Data Entry, utilizing my experience with Microsoft Works and Internet Explorer

application software.

References are available on request.