Customer Service Representative
Resume:
Biute João
E-mail *********@*****.***
Contact 003*-**-***-**-**
Living in Amsterdam, The Netherlands
RELEVANT WORK EXPERIENCE
September 2013 to May 2014
IBM, Dublin, IE
Customer Service Representative
Responsibilities
communicating courteously with customers by telephone, email, letter and chat;
investigating and solving customers issues, which may be complex or long-standing problems;
handling customer complaints or any major incidents, such as a software issue;
keeping accurate records of discussions or correspondence with customers;
producing written information for customers, often involving use of computer software;
developing feedback or complaints procedures for customers to use;
learning about my organisation's products or services and keeping up to date with changes;
building a strong relationship with customers;
driving targets with deadline;
reporting the manager and
keeping ahead of developments in customer service by reading relevant journals, going to
meetings and attending courses.
November 2013- IBM Shining Star of the month
March 2014- IBM Quality Advocate
2012 to July 2013
Liberty Global, Amsterdam, NL
Captain barista
Responsibilities
Prepare or serve hot or cold beverages;
clean/ sanitize work areas, utensils, or equipment;
order, receive or stock supplies;
process customer payments, serve prepared foods.
2009 to 2011
IAL office, Amsterdam, NL
PA
Responsibilities
Prepare agenda, minutes, presentations, reports;
submit profiles and special orders;
scan documents and files;
receive customers or guests;
be able to handle confidential information.
2009
Rode Hoed, Amsterdam, NL
Stage technician
Responsiblitines
Ensure the public areas and production space are in a safe/ presentable condition;
order new technical equipment;
within authorised budgets;
maintain equipment inventories;
keep abreast of changes in health and safety legislation.
2 008
Associação Praticantes Yoga Portalegre, PT
PA
Responsibilities
Prepare agenda, minutes, presentations, reports;
submit profiles and special orders;
scan documents and files;
receive customers or guests and be able to handle confidential information.
2007
Contact Center, Lisbon, PT
Receptionist
Responsibilities
Improve customer service quality results by studying, evaluating, and re-designing processes;
handle escalated calls and e- mail responses and assist team members with challenging
requests;
direct and/or manage all activities associated with Customer Care operations,
including developing and implementing policies and procedures on systems.
2006 to 2008
Cris Piessen's Clinic, Albufeira, PT
Call Center assistant
Responsibilities
Prepare agenda, minutes, presentations, reports;
submit profiles and special orders;
scan documents and files;
receive customers or guests;
be able to handle confidential information.
EDUCATION & QUALIFICATIONS
2001 to 2006 Multimedia Design Caldas da Rainha, Portugal
2004 Erasmus Program Fachhochschule Augsburg, Augsburg, Germany
2008 to 2009 Leonardo da Vinci Waag Society Amsterdam, The Netherlands
KEY SKILLS
Computer Skills
Word, Excel, PowerPoint, Outlook, Photoshop, Flash Premiere,
FreeHand, 3D Studio Max, CorelDraw, Soundforge, HTML, CSS
Languages
Mother Tongue Fluent Moderate Basic
Portuguese English Italian Dutch
Spanish Japanese
Planning & Organisation
Planning, prioritising, organising and knowledge of how to effectively deal with competing activities.
Researching
Strong skills in searching for information, tools, news, improvements, online developments.
Personality
Excellent interpersonal skills, proactivity, ability to work as part of a team, ability to work under pressure/
to reach goals, experience working to tight deadlines.
INTERESTS
Ashtanga Yoga, Travels, Eat, Knitt, Photography, Movies
References available on request
Contact this candidate