Manager Case

**** ****** ***** . ***** **********, OH *****

614-***-**** (c). E-mail ******.*******@*****.***

denise l. haygood

PROFESSIONAL PROFILE

. Strong situational analysis and decision making skills complimented

with intuition and common sense.

. Take charge Group Leader and Facilitator utilizing creative approaches

to reach diverse populations.

. Value integrity, honesty and a team approach working with staff,

outside agencies and clients/residents to achieve assigned goals and

desired outcomes.

. Possess the ability to evaluate tasks, set priorities and plan work

activities to meet designated time lines.

. Embrace challenges as an opportunity to creatively explore unique

options to problem solving.

SUPERVISION

. As a Case Manager at Cabinet for Health, handled all aspects of an

extensive case load to perform level determinations of eligibility for

public assistance programs. Assessed situations and interacted with

family members to develop plans to improve living conditions.

Researched and compiled information regarding personal income and

employment keeping detailed records.

. As a Youth Leader at the Buckeye Ranch, supervised the daily

activities of female residents with behavioral and often physical and

mental disabilities. Developed strong interpersonal skills to counsel

and coach in a supportive setting to help residents meet treatment

goals. Acted as youth advocate to clinicians and case workers.

Responded decisively to diffuse confrontations and crisis situations.

OFFICE

. Adapt at handling the hectic pace of an office environment. Well

versed at operating a multi-line phone system and maintaining files.

Intermediate computer abilities in Word and Excel, 50 WPM.

INTERPERSONAL

. Effectively interact with diverse populations utilizing clear

communication and listening techniques to understand needs and resolve

problems. Interacted with families, court officials, and various

agencies.

. As a Leadership Team Leader at Greater New Hope, worked with other

volunteers to plan all aspects of fund raisers and other group

activities as well as maintaining overall support for the Center.

INSTRUCTIONAL

. As a Para-Educator, interacted with physically and mentally disabled

children and teenagers in a classroom environment. Adapted to each

student's needs to devise creative lesson plans to help educate and

instruct. Involved with assisting each student's physical and

occupational therapist. Taught reading to small groups.

Educational Background

University of Kentucky Lexington, KY

Bachelor of Arts in Psychology

Graduation: December, 2007

WORK EXPERIENCE

The Buckeye Ranch Grove City, OH

Residential Youth Counselor 11/11 -

4/14

Cabinet for Health and Family Services Lexington, KY

Family Support Specialist - Case Manager

12/08 - 6/11

Fayette County Public Schools Lexington, KY

Para-Educator, Substitute Teacher and Guidance Counselor

10/02 - 12/08

RELEVANT VOLUNTEER EXPERIENCE

Greater New Hope Christian Center Lexington, KY

Leadership Team Leader 2/06 -

5/11

Group Discussion Facilitator - Juvenile Detention Center

4/04 - 5/11 (monthly/biweekly)

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