Manager Process

Brenda Osborne

***-**** ********* ** *

Mississauga, ON, L5E 3E3

H: 905-***-**** C: 416-***-****

***********@*****.***

Professional Experience

Drake International – Temp Positions August 2013 – Present

Southern Graphics Systems – Receptionist August 16, 2013

Uranium 1 – Receptionist August 23, 27, 28 2013

DMS Group – Receptionist August 29, 2013, September 16, 2013

Canadian Society for Medical Laboratory Technologists – Prior Learning Assessment Administrator

September 17, 2013 to March 2014

• Opens new applicant files

• Completes preliminary review of new files and provides notification letter to new applicants

• Processes daily mail and directs to applicants files

• Sends completed files to assessors

• Records information in the database

• Answers phone and email enquiries regarding the Prior Learning Assessment process

• Collects, compiles and reposts Prior Learning Assessment statistical information

• Works in collaboration with team and other departments

• Scans and archives files

• Identifies and reports irregularities/problems from the PLA process

• Works with applicants to complete learning plans required to be eligible for the Canadian

certification process

• Provides timely communication regarding the file status of applicants

• Sends out Prior Learning Assessment technical report/exam eligibility statements

Allstate Insurance – Milton Branch – Administration/Reception April 11, 19 and 23 2014

• Contacting potential clients to notify them of rate changes and solicit business

LAMP Community Health Centre Etobicoke ON

Receptionist/Administration Assistant January 2000 - April 2013

• Transcription for the Executive Director and the Occupational Health Department doctors

• Proof reading documents for distribution to the Board and staff by the Executive Director

• Administrative support to a staff of 200 – typing minutes, preparing reports of volunteer hours,

creating flyers and sign in sheets for events

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking

messages, or scheduling appointments.

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort

them to specific destinations.

• Transmit information or documents to customers, using computer, mail, or facsimile machine.

• Hear and resolve complaints from customers or the public.

• File and maintain records.

• Provide information about establishment, such as location of departments or offices, employees

within the organization, or services provided.

• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

• Process and prepare memos, correspondence and other documents.

• Receive payment, book rooms and record receipts.

• Analyze data to determine answers to questions from customers or members of the public.

• Keep a current record of staff members' whereabouts and availability.

• Schedule space or equipment for special programs and prepare lists of participants.

• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or

reception area.

• Obtain quotes for special projects, conduct cost analysis and write recommendations

• Process donations and memberships, entering them in a database, producing tax receipts and thank

you letters and creating reports for accounting.

• Assist in the planning and conducting of special events.

Royal Taxi Toronto ON

Order Taker/Accounting Clerk January 1995 - January 2000

• Route statements for mailing or over-the-counter delivery to customers.

• Monitor equipment to ensure proper operation.

• Fix minor problems, such as equipment jams, and notify repair personnel of major equipment

problems.

• Process orders from accounts for taxi chits

• Process taxi chits submitted by drivers for payment

• Entered taxi chits used into accounting program to prepare invoices for clients

• Match statements with chits submitted to ensure accuracy of billing

• Operate computers programmed with accounting software to record, store, and analyze information.

• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

• Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce

documents.

• Perform general office duties such as filing, answering telephones, and handling routine

correspondence.

Education

Humber College Etobicoke ON

• Management Studies and Business Studies Certificates

Crisis Training Institute Toronto ON

• Dealing with Difficult Clients Training

IATSE 873

• First Aid/CPR and AED

Additional Skills

• able to prioritize and deal with multiple demands

• friendly personality

• able to handle deadlines and pressure

• proficient in Word, Excel, various email programs including Outlook, Gmail and Groupwise, and

databases including Income Manager and Volunteer Works

• Strong listening skills

• Patience in dealing with clients who’s English is a second language

• Discretion and sound judgement in handling confidential information

• Flexibility and adaptability to manage Change

References

• Bikisha Pascoe: Past Supervisor LAMP Community Health Centre 416-***-**** or email

********@*******.***

• Mari McKenna Edwards: Past Supervisor at LAMP Community Health Centre – Teen Centre and

Anti-Oppression Committee (no longer employed at LAMP) 416-***-**** or email

*****.*******@********.**

Contact this candidate