Mary Radmore

**** ****** *. **** #*, Toronto, Ontario, M6P 1X3 Phone: 416-***-**** E Mail: acd07f@r.postjobfree.com

Objective

To obtain a full time position at your establishment where my experience and leadership skills can be utilized to improve

customer satisfaction.

Employment History

Customer Service Coordinator

Spa Boutique

October 2013 – March 2014

Customer Service Coordinator at head office location.

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Communicating by phone, email and live chat for Spa Boutique, Lifestyle Boutique and Pleasure Boutique websites.

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Online Esthetician; assisting in online sales.

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Conducting extreme organization, positive demeanor and capability to multi task.

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Responsible for payment procedures, refunds applying online credits to customers accounts

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Product knowledge and continuing education in the Beauty and Wellness industry

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Communication with multiple suppliers in regards to backorders, product changes and returns

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Opening service tickets with Canada Post for lost parcels (communicating with clients tracking information) Responsible

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for returning defective merchandise

Communication with Order Dynamic Support team and department heads in regards to website issues

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Guest Experience Assistant

January 2013 September 2013

The Loden hotel, Vancouver B.C

Welcoming guests to Vancouver and guiding and assisting their needs.

Trained to work with Epitome, Microsoft Excel, Outlook and Micros.

Making reservations through Expedia, Booking.com, Jetsetter and other third parties.

Being attentive to all tasks including; authorizing payments, using my own judgment when issues arise, rational and

professional in difficult situations.

Front desk/ reception work including; answering incoming calls, following back on guests, checking in/out guests,

concierge, posting charges, balancing floats and multitasking in a fast paced environment.

Team Leader

July 2012 January 2013

Eccotique Spa. Richmond/ Burnaby, B.C

Conducting duties such as: booking services, ordering retail and back bar products, inventory, opening and closing

duties, filing/sending weekly reports, meeting weekly goals and communicating with service providers to have a

functioning business as a whole.

Responsible for delivering customer satisfaction through bookings and experiences.

Experience working in other Eccotique locations such as: Richmond, Burnaby East and Burnaby West.

Excellent customer service and knowledge of Aveda product line.

Esthetician/ Sales Associate

October 2008 June 2012

THANN Canada. Ottawa, ON

Responsible for shipping and ordering throughout Canada and the US

Representative for grand opening of Victoria Park, Montreal, QC.

Esthetician at headquarters location in Ottawa, Ont. Performed manicures, pedicures, massage, facials and waxing.

Representative at Toronto trade show in 2009 at the Convention center.

Performing excellent customer service through retail, online and telephone communications.

Responsible for booking appointments

Key holder of three store locations. Opening and closing duties, keeping the locations in excellent conditions.

Professional knowledge of product line and services.

Implementation of business policies, store promotions and generating ideas in sales improvement.

Communicating with business partners in high end spas, hotels, and car dealerships with orders.

Sales Clerk Cosmetic Department

October 2005 May 2008

Real Canadian Superstore. Ottawa, ON

Additional built in hours in the portrait studio, front end and health and beauty department

Placed orders, adjustments with inventory, invoice check ins, returns.

WHMIS safety training certificate

Education

Algonquin College 2010 2012

School of Business Diploma Small and Medium Enterprise Management

Versailles Academy 2007 2008

Diploma in Professional Esthetics and Make Up Artistry

D ‘ Arcy McGee high school 2001 2005

High School Diploma

2

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