Customer Service Administrative Assistant

Angela Bardowell

** ***** ****** ****, **** ***, Oshawa, ON L1J 6G8

cell 289-***-****

e-mail - acd05k@r.postjobfree.com

JOB OBJECTIVE

To obtain a position as a Receptionist with your with your organization.

HIGHLIGHTS OF QUALIFICATIONS

< Over twenty-years of continuous experience in administrative positions in

a variety of sectors all requiring the need for hard work, attention to

detail and superior customer service skills.

< Good communication skills. Expert, energetic organizer and communicator

with a proven ability to accomplish detailed activities. Strong liaison

and follow-up capabilities.

< Effective team working skills with the ability to work well under

pressure.

< Thorough understanding of the service business with regards to quality

control, cost control, individual responsibility and teamwork.

< Solid understanding of service as the product of the total organization

process.

< Creative and energetic. Capable of the sustained effort necessary to see

a project through from conception to completion

< Reputation for ethical relations with all levels of staff and able to

maintain confidentiality in all situations.

< Very detailed, organized and resourceful with a wide range of skills.

< Highly reliable and dependable.

DEMONSTRATED ABILITIES

Administrative Skills:

< In an inbound customer service position, answered a very high

volume of calls providing emergency breakdown assistance and

customer relations within the construction and agricultural

equipment sector.

< Provided reception for a variety of companies; answering telephone,

taking message, transferring calls and providing information as

appropriate on a temporary assignment basis.

< In an administrative capacity, arranged travel arrangements - flights,

connections, accommodations, meeting rooms, refreshments; coordinated

schedules for management staff.

< Prepared and proofread reports and other forms including expense reports;

maintained filing and inventory systems and maintained office supplies.

< Fast and accurate data entry skills.

Communication Skills:

< Using prepared curriculum, conducted workshops and trained other inbound

CSR's.

< Composed and prepared documents - resumes, essays, magazine and book

articles.

< Demonstrated ability to listen effectively to clients and staff and

appropriately and quickly resolve problems.

< Responded to staff, clients and suppliers inquiries by telephone and in

person using my ability to identify their needs and concerns.

< Excellent communication skills - written, verbal, active listening and

report writing.

< Always maintain a positive attitude.

< Pleasant and professional telephone manner.

Technical Skills:

< Microsoft Office - Word, Excel, PowerPoint.

< Operate standard office equipment.

< Internet communications and research.

< Customized client information software.

< Typing 65 wpm

Angela Bardowell -2-

289-***-****

EMPLOYMENT HISTORY

2003 - 2013 Aditya Birla Minacs, Oshawa, ON

Inbound Call Centre Representative and Designated Trainer

1998 - 2002 Zurich Insurance Company, Toronto, ON - Coding and Data Entry -

Temporary

Ryder Integrated Logistics, Toronto, ON - Coding and Data Entry

- Temporary

Deloitte Touch , Toronto, ON - Administrative Assistant -

Temporary

Ministry of Finance, Oshawa, ON - Data Entry Clerk - Temporary

LCBO Warehouse, Whitby, ON - Temporary

1993 - 1997 The Village Secretary, Ajax, ON - Secretarial/Word Processing

Specialist

1980 - 1986 RCA Inc., Toronto, ON - Administrative Assistant

EDUCATION

Toronto School of Business, Oshawa, ON - Computer Business Applications

Diploma

Shaw Business College, Toronto, ON - Office Administration Diploma

Ryerson University, Toronto, ON - BA in Urban Planning

OTHER INTERESTS

Reading, Continuing Education, Outdoors

References available upon request.

Contact this candidate