Purnima Lall

***-**** ******* ****, ***,

Scarborough, Ontario M1b 5k5

Tel: 416-***-****(h), 647-***-**** email: acd05g@r.postjobfree.com

OBJECTIVE: Looking for an opportunity to work in a reputed organization

and to obtain a position as a Secretary/Receptionist.

HIGHLIGHTS OF QUALIFICATIONS:

. Preparing documents including letter, memos etc.

. Schedule management.

. Answering multi phone line system.

. Time Management.

. Maintaining daily contract with clients.

. Photocopying, Filing and other administrative tasks required.

. General proficiency in computer programs, Windows, Word, Excel, Power

Point and Access Database.

OTHER SKILLS:

. Six weeks placement experience as a Medical Office Assistant.

. Four (4) years experience as an Outbound/Inbound Customer Service

Representative.

. Ten (10) years experience in Secretarial/Human Resources

Administration.

. Good Organizational skills with the ability to work in a high pressure

environment. Committed to excellence.

. Excellent communication and interpersonal skills in an efficient and

professional manner.

. People person - pleasant appreciable and effective

. Typing Speed of 40 - 45 w.p.m.

EDUCATION AND TRAINING:

Computer/Medical Office Assistant - Diploma

2012

CJ Healthcare College Toronto, On.

Business and Computer Studies Diploma 2005

Human Resources Strategies, Inc. Toronto, On.

Certificate in Industrial Relations & Management 1997

University of Guyana

Guyana

Certificate in Secretarial Science

1989

Government Technical Institute Guyana

High School Diploma 1986 North

Georgetown Secondary School Guyana

WORK HISTORY:

The Malvern Sleep Clinic

July-Aug 2012

Six weeks on the job placement as a Medical Office Assistant

Omega Direct Response Inc. 2007 -

2011

Outbound/Inbound Call Centre Representative

. Responsible for contacting new and existing based customers to offer

or sell a product or service on behalf of clients.

. Use company/clients guidelines to explain the product/service and the

purpose of call in detail.

. Maintain high level of product knowledge on assigned campaigns through

ongoing learning and development.

. Present script and rebuttals through clear communication, exercising

the ability to listen to the customer and understanding their

questions.

. Utilize the looping and closing techniques to successfully complete "a

sale".

. Continually strive to maintain and exceed call quality and SPH

requirements.

R. A. Malatest & Associates Ltd for the TDSB

2004 - 2005

Research Assistant/Documentation Centre

. Participated in a Study called Access Copyright for the Canadian

Copyright

Licensing Agency.

. Monitored the used of all photocopies machines and its volume and type

of photocopying done in publicly funded schools and school boards

throughout

Ontario. The study estimated the volume and type of material being

photocopied every day.

. Performed this study at various schools within the GTA area.

Priszm Brands Inc. (KFC) 2002-

2003

Customer Service Representative/Cashier

. Managed cashier functions in Restaurant

. Operated a Cash Register, Processed money, credit/debit cards

payments.

. Tallied Daily Returns and balanced cash and computer readouts on a

daily basis.

. Received payments for goods/services received.

. Trained new recruits on the use of the cash register and customer

service responsibility.

References available upon request

Contact this candidate