Experienced Windows System Administrator

IT Specialist with over ** years of experience in government, telecommunication, and computer industries IT projects. Most recent experience focused on responsibilities of desktop support, system management, and customer service. Extensive knowledge of automated data processing (ADP) systems, security, and hardware, and am skilled in both applying IT problem management methods to report, track, and resolve problems, and in communicating effectively, both orally and in writing.

. Software Applications - Active Directory, Word, Microsoft Exchange, Microsoft Office Suite, Excel, PowerPoint, Outlook, Project, Access, Adobe Acrobat, Norton Antivirus,

Symantec Ghost, Partition Magic, Remote Desktop, PKI (Public Key Infrastructure), Remedy, Tivoli, VMWare

. Operating Systems - Dos, Windows 95/98, Windows 2000 Professional, XP/XP Professional, Vista, Windows 7, Windows 8, Windows Server 2000/2003/2008, Windows NT 4.0, Apple Mac

OS X client and server

. Hardware - Server and workstation and component assembly/upgrades, troubleshooting/diagnostics, small printer repair & configuration, server rack assembly & cable management

. Networking Skills - Troubleshooting, TCP/IP, DHCP, DNS, Cabling (twisted pair), LAN configuration

. CompTIA Security+ and ITIL v3 Expert certifications

. DoD Secret Clearance

EXPERIENCE

2010 – 2014: CSC, Shift Supervisor, Yokosuka Japan

. Responsible for ensuring US Naval Forces in the Far East have reliable and dedicated IT services to support real-world and exercise requirements

. Duties include providing direction and procedures during each shift, managing customer relations, and developing process improvements where applicable, performing research on application and security problems, sharing resolutions to include the creation of scripts or programs in various languages and providing training to accomplish tasking directed by chain of command

. Communicate with watch team members to ensure assigned CSC related tasks are completed on-time and within standards, ensure my team adheres to company contractual obligations, and that each shift has the resources needed to fulfill expected duties, and ensure all necessary plans and procedures are in place to provide reliable and dedicated Systems and Network support

. Monitor Navy’s Theatre Network Operations Security Center to ensure proper operation and promptly act on outages or system failures

. Ensure that Outages, VIP’s, Service Level 1 tickets are promptly acted upon and carried through to completion

. Directs actions and workflow of Systems, Networking, and Field Service personnel

. Perform routine nightly tasks and diagnostics to ensure the network and servers are performing as expected and employed problem recognition, research, isolation and resolution techniques when necessary

2009 – 2010: CSC, ONE-NET Enterprise Service Desk Agent, Yokosuka Japan

. Provided Tier I over-the-phone and remote, help desk support for all customers utilizing the OCONUS Navy Enterprise Network (ONE-NET) in the Far East. Duties included providing troubleshooting assistance with and resolution for Microsoft Office Suite problems, email problems, network connectivity issues, software installations, Microsoft XP operating system errors, and various other customer problems.

2008 – 2009: CSC, ONE-NET Legacy Migration Specialist, Yokosuka Japan

. Performed the migration of thousands of legacy workstations, associated user accounts, and data to the OCONUS Navy Enterprise Network (ONE-Net) in Yokosuka, Atsugi, and Sasebo Japan, Diego Garcia, and Guam.

2007 – 2007: Energy Industries LLC, Systems/Network Manager, Honolulu HI

. Systems/Network Administrator - Serviced and maintained a wide area network of approximately 50 Windows XP Pro desktop and laptop computers, 2 Windows Server 2003 servers with Active Directory, and associated cabling

. Managed 3Com IP based phone system, Cisco network router/firewall, and associated infrastructure

. Managed remote access for sales associates and CEO via VPN services

. Created and maintained server backup media library, implemented a backup policy for off-site storage

. Provided in-person and telephone technical support for approximately 100 users throughout the Hawaiian Islands, Seattle and Spokane WA, Portland OR, San Francisco CA, and Manila, Philippines

. Evaluated the impact and performed the implementation of OS and security patches/updates in order to ensure minimum downtime while maintaining the utmost possible network security

. Assumed the role of Asset Manager, maintained records of all IT related purchases/leases and their respective warranties

. Designed and implemented a solution for the relocation of approximately 20 users and associated IT equipment to a new building by installing new cabling, moving and reinstalling all associated IT equipment, testing for, troubleshooting, and correcting all issues

1997 – 2007: US Navy, Information Systems Technician, Japan/Washington State

. LAN Technician, Network/Systems Administrator, Webmaster – Performed in various network/systems administration positions in Japan and Washington State. Managed hundreds of workstations and servers ranging from Windows 95/98 to Windows XP and Windows NT Server to Windows 2003 Server. Supervised and trained a team of 4-5 technicians in day-to-day systems and network administration and desktop support. Partly responsible for evaluating the impact of and implementation of OS and security patches/updates in order to minimize downtime while maintaining optimum network security.

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