Customer Service Quality Control

Jamesha Johnson

**** * *** ***** ** Ontario Ca,**764

909-***-**** ****************@*****.***

OBJECTIVE

Seeking a Receptionist position, offering excellent skills in telephone

techniques, filing, and typing Cheerful outlook and a positive attitude.

SKILLS & ABILITIES

. Customer Service, Appointment Scheduling; Filing (Alpha/Numeric), Multi-

Line Phones

. Typing, Switch board, Data Entry, General Office Machines

EMPLOYMENT HISTORY

Office Assistant

10/10-08/12

County Of San Bernardino, Rancho Cucamonga, CA

. Greeted clients entering business and directed to appropriate personnel

department

. Answered multi-line phones and scheduled appointments

. Assisted with preparing conference rooms for clients appointments

. Maintained and updated filing, inventory, mailing, and database systems

either manually or using a computer

. Sorted or classified information according to guidelines such as

content, purpose, user criteria, or chronological, alphabetical, or

numerical order

. Added new materials to file records, and created new records as

necessary

. Performed general office duties such as typing, operating office

machines, and sorting mail

. Tracked materials removed from files in order to ensure that borrowed

files are returned

. Gathered materials to be filed from departments and employees

. Found and retrieved information from files in response to request from

authorized users

. Placed materials into storage units according to classification and

identification information

Teller

11/07-03/09

ER Financial, Harbor City, CA

. Handled large sums of cash and prepared cash deposits

. Prepared and verified cashier's checks

. Arranged monies received in cash boxes and coin dispensers according to

denomination

. Opened new accounts, processed loans

. Operated computerized cash register and handled large sums of cash

. Issued receipts, refunds, credits, or change due to customers

. Provided excellent customer service and information on procedures and/or

policies

. Opened, closed and balanced cash till

. Performed inventory quality control duties

. Received checks and cash, verified amounts and checked accuracy of

deposit slips

EDUCATION

Diploma, Chaffey High School, Ontario, CA

REFERENCES

Available Upon Request

Contact this candidate