Project Management

Latha Jayakumar

** ******* ***, *** **** NY *****

Phone: 914-***-**** Email: ***************@*****.***

Professional Summary:

> Over 10 years of work experience as a Business Analyst working in a

wide range of domains dealing with web applications, professional

search, content management systems, insurance, healthcare, finance and

pharmaceuticals.

> Excellent communication skills with ability and willingness to work

towards the business and technical requirements of clients and users.

> Knowledge and experience in defining, gathering and translating SME

requirements to technical requirements.

> Strong business analysis skills and an understanding of the Software

Development Life Cycle (SDLC) utilizing Rational Unified Process

(RUP).

> Facilitated UAT with stake holders and business users.

> Excellent skills in writing business requirements document (BRD), use

case specifications, functional specifications document (FRD), systems

design specification, workflow and diagramming skills for drawing UML

diagrams such as activity diagrams, class diagrams and sequence

diagrams, dataflow diagrams, requirement tractability matrix.

> Adept in using MS outlook, MS share point, MS access, MS visio and MS

excel.

> Proficient in using ICD 9/CPT/DRG/ANSI/HL7 coding standards in

medicare and medicaid domains of the healthcare systems and industry

for both Inpatients and outpatients.

> Involved in document management systems documentation for base lining,

enhancement updating and replacement.

> Knowledge of blueprint/quality center testing tool and valuable

experience in writing test cases, test plan and quality assurance.

> Involved in projects which used data mapping and data conversion

tools.

> Experience of conducting and using JAD/RAD sessions and exceptional

flexibility and resourcefulness.

> Strong knowledge in using GAP analysis, SWOT and ROI analysis.

> Dynamic ability to utilize leadership skills and solve problems, even

under pressure.

Education: Rutgers University - Bachelors in Science

Skillset:

MS Office, MS Visio, MS Project, Share Point, WebEX, Beacon, Hummingbird,

RRAKMan, Beacon Enterprise Search (BES), Snagit Editor, Caliber, Teamsite,

Einstein, Paint, Paint.net, Printkey, Rational Rose, Rational Requisite

Pro, Rational Clear Quest, Rational Clear Case, HP Quality Center, Optimal

Trace Assistant, SnagIt, Interwoven, Optimal Trace Enterprise, SQL

Navigator, Quest Central, Rational Unified Process, UML, MS Visio, MS

Office 2010, MS Excel, PowerPoint, MS Project, MS Outlook, MS SQL Server

2008,Visual Basic 6.0, Windows NT/ 2000/ XP, MS Access 2007,Oracle 11i,

10g, 8i, ETL tools.

Consultancy Clients Project Summary:

Advocare, Plano, TX

12/2013 - Present

Business Analyst

AdvoCare is a premier health and wellness company offering energy, weight-

loss, nutrition, and sports performance products along with business

opportunity via sales distributions. The aim of the project was to make

improvements to an existing web application ongoing project since 2008. I

previously was on this project from 2009 - 2011.

Responsibilities:

> Created design mock-ups and wireframes

> Documented and maintained high level requirements as well as creating

documentation in the form of Business Requirements Document (BRD) and

Functional Requirements Document (FRD)

> Analyzed work requests, looked for efficiencies and made

recommendations for process improvements.

> Participated in several facets of standard project life cycle

activities; definition, documentation, testing transition, change

analysis, and support for recommended changes.

> Developed business process models in RUP to document existing and

future business processes; also conducted informal sessions to develop

an architectural solution for the application to meet the business

requirements, resolve open issues, and change requests.

> Involved in UI, requirement and data modeling sessions and developed

DFD and ERDs

> Worked as an Interface/communicated between the users and the

different teams involved in the application development for the better

understanding of the business and IT processes.

Environment: SQL Server 2000, Windows, HL7 v2.X,Crystal Reports, Ms-

Access2003,Oracle, Mantis Defect Tracking, UML, MS Office, MS Visio.

NYC Department of Information Technology & Telecommunications,

Brooklyn, NY 9/2012 - 9/2013

Lead Business Analyst

New York City Department of Information Technology and Telecommunication is

in charge of NYC.gov, which is the City of New York's official and unified

presence on the Internet (nyc.gov), where anyone can obtain information

about, or conduct business with, the City. The aim of this project was to

update the public interface of NYC.gov and fully redesign it with a more

appealing look and feel, modernized taxonomy, improve user interaction, and

increase visual branding, to allow more effective communication to and with

New Yorkers about the services the City of New York provides. The NYC.gov

Redesign project included a full redesign and build of the portal site,

residing on the re-architected platform and content management system. The

existing "front-end," or user experience layer of the website, was analyzed

and assessed, and a new front-end was designed by an outside design firm.

Responsibilities:

> Created Mockups and wireframes for User interfaces.

> Conducted JAD/RAD sessions as needed for each assignment.

> Held SME interviews.

> Gathered requirements and created use cases.

> Created functional specification documents and data dictionaries.

> Designed Use Case Diagrams and wireframes.

> Worked closely with other team leads (User Experience Designers,

Copyeditors, Front-end Developers, Back-end Developers, and QA

Testers) to translate requirements into optimal solution designs.

> Managed requirements in an automated requirements tool.

> Defined requirements for solutions in multiple-entity environments.

> Used both agile and waterfall methodology.

> Maintained error message and content inventory

Environment: Windows, Ms-Access2003, Caliber, Einstein, Teamsite,

Interwoven, MS Office, MS Visio, MS Project, Share Point, WebEX, Power

point, Snagit, Outlook, MS Excel, Sharepoint.

Russell Reynolds Associates,

Manhattan, NY

8/2011 - 8/2012

Lead Business Analyst

Russell Reynolds Associates is an Executive level search firm which has

been growing over the past 40 years. The firm currently has 39 global

offices and generates over $140M in yearly revenue. With the company and

clients growing it is necessary to update the current database and make it

easier for the business users to navigate through and use, as to allow the

company to be more technologically efficient. The scope of this project

was to update and make the existing database much more user friendly. Some

of the several projects under this included: Merging, UI updates and

improved functionality on the compensation screens; Improve efficiency and

decrease user needed navigation in the contact history screens; document

the current state of the document management system (Hummingbird) and

create documentation for enhancements necessary to be developed for the

future state.

Responsibilities:

> Created Mockups and wireframes for User interfaces.

> Analyzed work requests, looked for efficiencies and made

recommendations for process improvements.

> Identified necessary changes and implemented then to improve the

databases usability.

> Conducted Business reviews and user reviews locally as well as

internationally.

> Presented proposed updates and specifications to IT team as well as

Russell Reynolds executives.

> Documented the current state of the existing document management

solution, Hummingbird.

> Created Use Cases and traceability matrix to document the core

functionality and enhancements to the document management system.

> Created documents containing Use Cases & User Story, Work Flow

Descriptions, and Functional requirement.

> Collected information from business users and compiled business rules

and specification documentation.

> Conducted JAD/RAD sessions as needed for each assignment.

Environment: Windows, Ms-Access2003, Oracle, MS Office, MS Visio, MS

Project, Share Point, WebEX, Beacon, Hummingbird, RRAKMan, Beacon

Enterprise Search, Power point, Snagit, Snagit Editor, Paint, Paint.net,

Printkey, Outlook, MS Excel, Silverlight, Sharepoint.

Advocare, Dallas, TX

8/2009 - 8/2011

Business Analyst

AdvoCare is a premier health and wellness company offering energy, weight-

loss, nutrition, and sports performance products along with business

opportunity via sales distributions. With the growing company enhancement

of the web application was necessary. The aim of this project was to update

and improve the existing web application to widened it to include various

personalized areas as well as an expanded distributor's database to

increase the ease at which users could locate products.

Responsibilities:

> Understood the entire Portfolio of products and Process closely and

the various factors to evaluate the Portfolio Performance and Report

generation.

> Analyzed work requests, looked for efficiencies and made

recommendations for process improvements.

> Identify and eliminated low value added activities and inefficient

processes without negatively impacting service quality or the

integrity of the operation.

> Participated in several facets of standard project life cycle

activities; definition, documentation, testing transition, change

analysis, and support for recommended changes.

> Involved in UI, requirement and data modeling sessions and developed

DFD and ERDs

> Worked as an Interface/communicated between the users and the

different teams involved in the application development for the better

understanding of the business and IT processes.

> Developed Test Cases, Test plans and Test Strategies and created the

functional requirement specification/FRS for the data warehouse.

Environment: SQL Server 2000, Windows, HL7 v2.X,Crystal Reports, Ms-

Access2003,Oracle, Mantis Defect Tracking, UML, MS Office, MS Visio.

FISA, Manhattan, NY

8/2008 - 8/2009

Business Analyst

The Financial Information Services Agency of New York City (NYC) provides

payroll, budget, accounting, and human resource data for the five boroughs

of New York. NYC's Pension Payroll Management System (PPMS) allows users to

perform pension-related tasks by capturing and updating all

retiree/beneficiary data submitted by the pension agencies, central

agencies and external entities. PPMS run programs calculate and store 1099

Tax information which pension agencies can review and verify the accuracy

of the data on-line or through reports generated for auditing purposes. The

goal of the project was to update and maintain the existing application,

upgrade the database to support new requirement applications.

Responsibilities:

> Participated in several facets of standard project life cycle

activities; definition, documentation, testing transition, change

analysis, and support for recommended changes.

> Analyze new accounting pronouncements issued by the Governmental

Accounting Standards Board (GASB), the organization responsible for

promulgating generally accepted accounting principles for governments,

for their impact on the City's accounting and financial reporting.

> Works closely with City agencies in researching aged processes and

updating where necessary.

> Acted as a liaison between the City's component units and developers.

> Analyzed the City's long-term liabilities such as accrued vacation and

sick leave, judgment and claims, and capital and expense leases.

> Co-authored business requirements document and functional requirement

documents with project teams.

> Extensive use of Excel to create Functional Specification Documents &

Templates. Designed the process flow diagrams for flow of information

and report creation process.

Environment: Windows XP, MS Excel, Word, Visio, power point, SQL, Rational

Rose, Rational Requisite Pro, Rational Clear Case, HP Quality Center,

Rational Unified Process, UML, MS Visio, MS Office 2010, MS Project, MS

Outlook, Java, Ms-Access, Rational Clear Quest

United Healthcare, Edison, NJ

5/2006 - 8/2008 Business Analyst

The US headquarters of a global giant offering healthcare services, Project

Management services in the Healthcare industry to clients all over USA The

group has locations in the Tri state area as well as in Delaware,

California, Nevada and other major American cities. The scope of the

project was to develop a program that helps identify and fill gaps in

health coverage and administration. Creation of a program, which evaluates

and identifies leading network physicians and hospitals using quality and

efficiency criteria based on evidence-based medicine across a broad

spectrum of care.

Responsibilities:

> Worked with the business community to define business requirements and

analyze the possible solutions.

> Requirement gathering, Business Process flow, Business Process

Modeling and Business Analysis.

> Worked extensively with SME in understanding and documenting their

requirements pertaining to ARM, Escrow Analysis, maintaining and

analyzing customers Accounting books and many other business Areas.

> Co-authored business requirements document with project teams.

Extract, discuss, and refine business requirements from business users

and team members.

> Designed and developed project document templates based on SDLC

methodology.

> Collaborated with the QA team to develop the test plan, test

conditions and test cases to be used in testing based on business

requirements, technical specifications and/or product knowledge.

> Extensive use of Excel to create Functional Specification Documents &

Templates. Designed the process flow diagrams for flow of information

and report creation process.

> Documented all the changes in the initial templates and used MS Visio

to create flow and Use Case Diagrams.

Environment: HTML, DHTML, Visual Basic, JavaScript, UML, Microsoft Word,

Adobe Acrobat, Microsoft Excel, Photoshop, Microsoft FrontPage, Dream

Weaver, Microsoft PowerPoint, Microsoft Access, Rational Rose, Microsoft

Project 2000, Crystal Report, Visual Source Safe, Visual Studio .NET,

Microsoft Visio, SDLC, UML, Load runner, Win Runner, Test Director, SQL

Server 2000, HL7,,Oracle, Mantis Defect Tracking,.

Ranbaxy Pharmaceuticals Inc, Princeton, NJ

8/2005 - 5/2006

Business Analyst

Ranbaxy is a Global Research driven Pharmaceutical Company dedicated to

putting patients first. The company discovers manufactures and market

vaccines and medicines in over twenty therapeutic categories. The striving

efforts of Ranbaxy is to provide society with superior products and

services by conducting innovative research that improves the quality of

life and satisfy customer needs. The objective of the project was to create

a Data Mart to hold product and sales data. This Data Mart allows the

Management to view Pattern and Sequence in the region with various

perspectives of Business and Research.

Responsibilities:

> Worked with software engineers and business units, assisted in

formulating and defining system scope and objectives through research

and fact-finding, combined with a basic understanding of business

systems and industry requirements.

> Generated Questionnaires for in Person Interview, Meeting, and JAD

Sessions and created BRD's.

> Created Mockups and wireframes of the User Interfaces.

> Prepared System Specifications Document (SSD), User Requirement

Document (URD), and Functional Requirement Documents (FRD) and

analyzed and documented Project Requirements with RUP Methodology.

> Used MS Visio to create Business Flow Diagrams and Work Flow Diagrams.

Updated and communicated project status to management through

effective presentations.

> Created Use Cases and performed intensive Use Case Analysis.

> Tracked UAT issues/bugs and prepared reports.

Environment: Rational Requisite Pro, UML, RUP,MS-Access2000, SQL Server

2000, UNIX, Rational Rose, System Analysis, Load Runner, Crystal Reports.

Prime Therapeutics, Eagan, MN

1/2004

- 8/2005

Business Analyst

Prime Therapeutics is a pharmacy benefits solutions company dedicated to

providing innovative, clinically based, cost-effective pharmacy solutions

for its clients and their members; providing services to approximately 8

million American people. Prime Therapeutics clients include several blue

cross/blue shield plans, employers, union groups and third party

administrators. The goal of this project was to gather reporting

requirements pertaining to Medicare Part-D and automate reporting on

Business Object in respect to CMS regulations (Center for Medicare and

Medicaid).

Responsibilities:

> Reviewed and analyzed data from various sources and identified gaps

and performed gap analysis with respect to CMS requirements.

> Created mapping documents, report mockups and modified existing report

mockups as to CMS requirements.

> Created BRD and FRD documents.

> Formulated logical statements of business requirements researched and

evaluated alternative solutions and recommend the most efficient

solution for system design.

> Worked with regulatory operations to follow and monitor IT process

bound by CMS Regulations

Environment: Windows XP, Business Objects, MS Excel, Word,MsAccess2002,

Visio, power point, SQL, DB2, SAS

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