Manager Customer Service

TROY BERENS **** SW Springwater Ridge, Lee's Summit, MO 64081

*********@***.***, M - 816-***-****, H – 816-***-****

Summary

15+ years of operations management in all disciplines including: personnel and process management, Lean and 5S,

planning and scheduling, supply chain, purchasing, safety and environmental compliance, and quality control.

Education

Wichita State University, Wichita KS – Bachelor of Science, Industrial Technology

Experience

Production Coach, Ford Motor Company, Kansas City, Mo, 5/2013 – Present. Automotive assembly.

• Coach Safety, Quality and Productivity to ensure objectives are met through following standardized work.

• Manage 65 bargaining unit associates.

• Manage quality of work produced, as well as incoming quality.

• Optimize throughput in accordance with budgets and cost objectives.

• Support Kaizen and coach problem resolution to the lowest level.

• Meet production, inventory, cost, scrap, supply, and tooling expense targets.

• Build Team Leader and Team Member capability.

Plant Manager, Pavestone Company, Lee’s Summit MO, 6/2010 – 7/2012. Concrete paver and wall block, bagged rock

manufacturing.

• Reporting to the Plant GM - directly manage performance levels of Maintenance Manager, Production

Supervisor, Yard Supervisor, and Inventory Coordinator. Indirectly manage the activities of 20 hourly

employees.

• Direct all plant operations and processes to maximize throughput while minimizing manufacturing costs

through efficient use of equipment, personnel, facilities, and raw materials.

• Assure attainment of production schedules while achieving quality standards.

• Ensure inventory levels are met to sustain forecast levels.

• Manage plant safety and environmental programs, ensure compliance with regulatory agencies.

• Oversight of plant maintenance program including preventive maintenance, planned maintenance, and spare

parts.

• Managed continuous improvement programs including Lean and 5S.

• Maintained the condition of the facilities, buildings and mobile equipment.

Self-Employed, family farm and oil interests, Rush and Rice Counties, KS, 4/2004 – 6/2010.

• Cash grain crops, 1,700 acres tillable.

Operations Team Manager, Honeywell Federal Manufacturing & Technologies, Kansas City MO, 9/1999 – 4/2004.

Aerospace and weapons manufacturing.

• Managed two production departments with 20 direct reports with included general machinists, production

fabricators, and inspectors.

• Released jobs to production according to schedules, monitored WIP.

• Earned Six-Sigma Green Belt, implemented 5S in departments, managed ISO 9001 compliance in

departments.

• Managed to performance metrics.

Production Supervisor/Planner/Process Manager, Georgia-Pacific Corp., Kansas City MO, 9/199 - 9/1999.

Corrugated packaging production.

• During tenure, held titles of Production Supervisor, Production Planner, and Process Manager.

• Managed staff of 25, machine operators and helpers, utility personnel.

• Managed correct machine settings, change-overs, and productivity levels.

• Monitored quality checks and inventory levels.

• Purchasing responsibilities for consumables and maintenance items.

• Managed ISO 9001 and ESH.

• Completed hiring process, training, and cross training of new associates.

Skills Summary

• Personnel Management - direct responsibility of 25+ associates, training, teambuilding, performance appraisals,

discipline, and hiring.

• Production Management – have managed crews and processes involving: 1) 24/7 high speed, high volume

production, and 2) science based, precision production. Oversee traditional and non-traditional production activities,

assign work prioritization.

• Maintenance Management – manage maintenance personnel, manage preventative maintenance, control parts

inventory.

• Continuous Improvement – Lean, 5S, Six Sigma Green Belt, strategic maintenance.

• Quality - ISO 9001, audits, corrective actions.

• Scheduling - schedule workflow from raw material, through process, to completion.

• Safety Management - managed OSHA compliance, safety committee, and safety training.

• Inventory Planning & Control - Maintained warehouse inventory levels, WIP and raw materials. Maintain inventory

levels of maintenance parts and supplies. Balance inventories and approve invoices, prepare monthly warehouse

reports.

• Regulatory Compliance - Air and wastewater permitting, storm water, and pollution prevention.

• Vendor Management, & Procurement - created justifications for capital purchases, responsible for vendor managed

inventories, purchasing of maintenance items, operating and safety supplies.

• Records and Information Management - ISO 9001, vendor, and training records.

• Customer Service - Gather requirements from customers/internal leads to develop accurate project plans. Record

and track project successes/challenges to assist with improvements. Serve as primary liaison between

internal/external customers.

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