Customer Service Assistant

Angela Wilder

**** ******* ***** **. ***. F Charlotte, NC 28210 704-***-**** ********@*****.***

Objective

T o obtain a position in h uman resources & m anagement, a llowing for parlay of demonstrated

o rganization, customer service, communication, and project management skills pr oven by

m ore than 1 2 years of e xperience .

Profile

Motivated, personable office administrator, possessing the ability to multi-task, trouble shoot obstacles, and

determine resolutions. Diplomatic and tactful with professionals and non -professionals at all levels.

Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely

reports while meeting stringent compliance guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with

demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent

team-building skills.

Skills Summary

Report Preparation Computer Savvy Billing & Invoicing

Written Correspondence Customer Service Front-Office Operations

General Office Skills PowerPoint Professional Presentations

MicroSoft Office Suite Scheduling Excel

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING OVERSEE VENDOR OFFICE

OPERATIONS, PROVIDING OUTSTANDING IMPECCABLE SERVICE

DETAIL MASTERY & ORGANIZATION

MANAGING DAY TO DAY OPERATIONS

COACHING, COUNSELING & TRAINING VENDORS

Employment History

A2Z FIELD SERVICES-CHARLOTTE, NC

VENDOR MANAGEMENT COORDINATOR, MARCH, 2011 - JANUARY, 2014

Responsibilities: Managing Projects & Assigning & Creating Work Orders statewide, Working with realty firms

to protect & preserve properties, Tracking & Managing past dues & other critical orders, Managing Work

Notifications and Assisting with Issue Queue, Solving coverage problems & Manag ing inbound calls and

emails, review daily reports to ensure completion of assigned duties, address inquiries from client, buyers and

agents.

AngelaWilder

BELK INCORPORATED-CHARLOTTE, NC

MERCHANDISE ASSISTANT/COORDINATOR, MARCH, 1997 – APRIL, 2009

Responsibilities: Consumer relations, problem analysis & resolution, vendor & client correspondence, export &

inport data base information, invoice modifications & revisions, divisional monitoring & tracking, and

analytical account research, assisted with planning promotional and sales events, assisted with the planning of

store presentation of merchandise in stores, the ability to network with merchant vendors.

Education

MONTREAT COLLEGE– Montreat, NC

Bachelors of Science Business Management, 2007 GPA: 3.3/3.5

Community Involvement

Mecklenburg County School System-Teacher’s Assistant

Charlotte Women’s Shelter-Volunteer

Red Cross-Charlotte Chapter-Volunteer

Hobbies

Singing, Sewing, Knitting, Worship & Volunteering

References

References available upon request

1621 Village Brook Rd. Apt.E Charlotte, NC 28210 704-***-**** ********@*****.***

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