Customer Service Representative

Bryanna Marshall

*** *. ***** ******** ****** #* Fairfield, OH 450**-***-*** 1942 **********@*****.***

Objective:

To obtain a position that will allow me implement my strong customer service skills

Skills:

• Excellent customer service background and skills

• Proficient with Microsoft Office Suite (advanced skills in Excel and Word)

• Strong understanding of HIPAA and ability to strictly maintain patient privacy

• Certified in CPR/First Aid and in medication passing (oral and topical)

• Well versed in medical terminology, human anatomy, and physiology

• Trained in various aspects of medical coding & billing, including: ICD 9, CPT, HCPCS, electronic health records,

computerized billing, pharmacology and Medisoft

• Effective administrative skills such as filing, faxing, maintaining spreadsheets, database management, emailing,

photocopying, operating a multi line phone, and scheduling

• Strong data entry skills include ability to type 40+ WPM

• Capable of working effectively as an individual or collaboratively in a team environment

• Ability to prioritize, manage, and complete various concurrent tasks

Education:

Lincoln College of Technology, Tri County

Medical Coding and Billing, 1/2012 3/2013

Professional Experience:

Jeff Wyler 02/2014 03/2013

Clerk

• Filing paperwork into the correct area

• Scanning documents to put them in electronically

Heritage Spring, 08/2013 Present

Dietary Aide

• Serving Residents their food

• Washing dishes

• Bussing tables

• Reset tables for the next meal

• Sanitation of where the food is served.

• Read tickets to make sure if the resident is regular, has a no sugar diet, or they are puree

MedLab, 03/2013 – 05/2013 (Temporary)

Billing Representative

• Search for patients insurance, home information

• Bill them for Medicare or Medicaid

REM Ohio, 2/2013 – 03/2013

Direct Support Professional

• Assist clients with developmental disabilities by helping them with daily living activities

• Promote the general attitude and behavior of clients through goal setting and personal development

• Develop individualized plans to support clients’ physical, mental and psychological needs

Cornerstone, 11/2012 12/2012 (Seasonal)

Warehouse Associate

• Performed shipping, packaging, receiving and other warehouse related duties

• Repaired defective items and ensured that all work stations were clean and organized

Kentucky Fried Chicken, 9/2011 – 10/2012

Shift Supervisor

• Compiled and balanced cash receipts at the end of the day or shift

• Resolved customer complaints and inquiries regarding food service and quality

• Trained newly hired workers in food preparation, service, sanitation, and safety procedures

• Managed shift operations such as assigning sidework, coordinating employee breaks, mobilizing staff, and

monitoring flow of business

• Observed and evaluated workers and work procedures in order to ensure quality standards and service

• Deposits to the bank

• Cash handling throughout the day out for the cashiers.

Subway, 11/2008 – 4/2010

Customer Service Representative

Received payments by cash, check, credit cards, vouchers, or automatic debits and processed transactions

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• Issued receipts, refunds, credits, or change due to customers

• Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was

adequate change

• Prepared customer orders efficiently and according to their exact specifications

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