Customer Service Sales
Resume:
MARK JUCHNO
**** **** **** ******, ****, PA *****
Home: 814-***-****
***********@*****.***
SUMMARY
Client- focused Insurance Sales Agent successful at developing leads and analyzing market trends to increase revenue
and meet sales goals.
HIGHLIGHTS
Self-motivated Customer advocate
Excellent communication skills Thrives under pressure
Organized Complex problem solver
EXPERIENCE
COMBINED INSURANCE
Chicago, IL
Agent
12/2013 t o 0 2/2014
Presented and clearly explained insurance policy options to clients based on their needs and goals.Prepared
necessary paperwork to process insurance sales and renewals. Processed applications, payments, corrections,
endorsements and cancellations.Promoted client retention through high - quality service and follow through.
PLASTEK GROUP
Erie, PA
Mixer
08/2006 t o 11/2013
Operate a forklift, mix material for production and enter, if needed, into computer
AFLAC
Erie, PA
Account Representative
03/2013 t o 0 7/2013
CAREER CONCEPTS
Erie, PA
Machine Operator
04/2006 t o 0 8/2006
Temp to hire
WEST MARKETING
Erie, PA
Phone Operator
01/2004 t o 0 3/2006
Process phone orders for info commercials
REX TV AND APPLIANCES
Erie, PA
Salesman
07/1997 t o 0 1/2004
Worked as a team member performing cashier duties, product assistance and cleaning. Resolved product issues and
shared benefits of new technology. Expressed appreciation and invited customers to return to the store. Managed
quality communication, customer support and product representation for each client. Assisted customers with store
and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of
customer service. Recommended, selected and helped locate merchandise based on customer needs and desires.
EDUCATION
LIFE, ACCIDENT, HEALTH AND ANNUNITIES
2013
PA Insurance License, Erie, PA
2012
PA CERTIFICATE AS A NURSE'S AIDE
Erie Business Center, Erie, PA
Graduated with a 3.3 GPA and certified September 2012
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