Customer Service Sales

Deborah Gold

***** ***** **** ****, *** Vegas, NV 89138

Phone 702-***-**** Mobile 847-***-****

Email *******@*********.***

Objective With over 25 years in the travel industry, I am

interested in joining an organization to further build

my meeting planning, inside sales, customer service and

marketing experience. Excellent oral and written

communication skills, which are exercised in dealings

with staff and clients. Emphasis on customer service and

sales using interpersonal sills to effectively

troubleshoot and resolve problems.

Work 2011-Present Holiday Systems

Experience International Las Vegas, NV

Travel Certificate Agent

Make professional, accurate, cost effective travel

arrangements for clients while providing excellent

customer service to the member based only organization.

Proactively market, sell and consult with clients in

regards to cruise and all other related services

utilizing my extensive travel background.

Achieved and maintained top 3 in sales within the

department.

Established and maintained repeat clientele within the

department.

Responsible for resolution of escalated issues with the

travel department.

2003-2011 Experient Las Vegas, NV

Special Handling Service Coordinator

Represented the company in a concierge role to

facilitate hotel and theatre reservations for the

executives of the World Market Center.

Managed numerous strategic accounts by acting as a

liaison between exhibiting companies and associations.

Allocated and maintained room blocks for large

pharmaceutical and retail organizations.

Assisted with the strategic planned and maintained

accuracy of hotel reservations.

Handled onsite registration at various medical

conferences.

Proven track record of managing multiple projects

simultaneously.

1993-2003 WorldTravel/BTI Chicago, IL

Leisure Marketing Manager

Responsible for the coordination and editorial content

and development of multiple direct mail/marketing

campaigns.

Procured and implemented vendor sponsored promotions.

Developed annual strategic and marketing plans.

Managed busy in-house travel department for large

financial institution.

Responsible for client relations, procedural

improvements, reporting and employee scheduling,

troubleshooting, vendor liaison and other administrative

duties.

During tenure, sales volume increased by 18% year to

date.

Handled registration, sponsorship, budgeting, on-site

program coordination and problem solving to ensure error

free event activities for meetings over 100 attendees.

Arranged and escorted company-wide domestic and

international familiarization trips.

Arranged both domestic and international reservations

utilizing air, car and hotel for various clients.

Education Northern Illinois University DeKalb, IL

Bachelor of Science, Marketing/Sociology

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