Customer Service Administrative Assistant

PAMELA D RIDLEY

PO BOX *****

CHARLOTTE NC *****

757-***-****

********@*****.***

PROFESSIONAL OBJECTIVE:

Administrative assistant position with organizational, communication,

customer service skills, and incentive opportunities for continued growth

and advancement.

EXPERIENCE:

01/14 - Present H & R BLOCK-Smithfield, VA-Client Service Professional:

Provide outstanding client experience by creating a warm

and welcoming first and lasting impression that exceeds the

unique needs and preferences of each client. Greet and

match clients with best suited tax professionals. Schedule

appointments in person, and by phone. Process payments for

services, data entry, and filing of tax documents. Maintain

office calendar and appointments daily and weekly. Maintain

office cleanliness and organization of resources and

supplies.

11/12 - 10/13 COMMISSIONER OF THE REVENUE-Virginia Beach, VA -

Revenue Agent I:

Assesses all taxes that fall within the guidelines of the

City and State Codes; interviews taxpayers pertaining to

tax assessment, basis of value, and tax due; updates files

and answers basic taxpayer inquiries (in person and by

telephone); interpret state code and applying to individual

taxpayer; assessing business or personal property,

classifying businesses and issuing business license once

all code-related procedures are satisfied, Maintain

tax/accounting records.

08/11 - 11/12 CITY OF VIRGINIA BEACH POLICE DEPT-Virginia Beach,

VA-PSDA Clerk :

Data Entry of Police information into PISTOL, NCIC, and

VCIN networks in reference to Protective Orders, Missing

Persons, Runaways, stolen property, stolen vehicles, and

wanted persons. Answer incoming calls from other law

enforcement agencies, officers, detectives, 911 operators,

and sheriff's deputies. File and maintain logs of all

confidential information and reports per state police

regulations and guidelines.

10/08 - 07/11 COMMISSIONER OF THE REVENUE-Chesapeake, VA-Customer

Service Rep:

Process Special Tax payments and Business License payments

received daily. Answer incoming calls with reference to state

and local laws concerning

Business License and Business Personal Property taxes.

Research, balance, access business property filings,

correct and adjust bills, file department reports and other

fiscal records.

10/07 - 10/08 NORFOLK POLICE PERSONNEL-Norfolk, VA-Support

Technician:

Perform various clerical duties, such as answer telephone

inquires, maintain and update records. Sort and distribute

mail. Process and maintain tuition assistance and

reimbursement for all police personnel. Assist with the

process of new police recruits and other police personnel

medical and other benefit packages, information, and any

updates. Assist the City of Norfolk Human Resources

Department and the Police Recruiting Departments with the

administrating and grading the police written exam, the

physical and video exams. Transcribe police and citizens

statements from Dictaphone equipment for the Professional

Standards Department.

SPECIAL SKILLS: Strong customer service and data entry skills. Able to

perform well under stress while working in a fast-paced

environment. Able to multi-task; strong organizational and

time-management skills. Cash registration operations and

money handling skills. Windows based computer system

skills.

AWARDS: Employee of the Quarter 2010-City of Chesapeake, VA

CERTIFICATES: State of Virginia Notary

EDUCATION: Graduate of Norview High School-Norfolk, VA

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