Customer Service Management

Judy Deaton

Claims Specialist at Kleen Pro Restoration

Charlotte, NC

***************@*****.*** - 704-***-****

To be in a challenging, rewarding position within a solid, progressive organization that best uses my

experiences and training, with the opportunity for personal and professional development

WORK EXPERIENCE

Insurance Claims Specialist

Kleen Pro Restoration - Charlotte, NC - July 2008 to Present

Customer Service & Relations

Construction knowledge

Computer operations

Accounts receivable posting

Filing & data archiving

Office equipment operation

Telephone reception

Payroll reconciliation for temps

Problem solving

Liaison for customers

Direct contact with insurance agents & adjusters

XactNet Analysis monitoring

Electronic Payment Processing

Keen instincts to quickly effect change and improvement, with expertise in customer service, administrative

skills to effectively reach customers as well as taking the time to listen.

Proven multi-tasking capabilities with strong ability to plan, prioritize, and manage complex projects under

aggressive time lines.

Strong leadership talents, a "team player" attitude and spirit, with the ability to establish strong management

teams while introducing an array of new marketing plans.

Through strong communication skills and the ability to relate to people of various backgrounds one of

my greatest strengths is my ability to build relationships within and outside an organization. This includes

executives, management teams, professional staffs and competitors.

Account Representative

RSVP Communications Inc. Greensboro, NC

Lead Management for Brother International Corporation, Krispy Kreme., Samson International Furniture,

Maitland Smith, ALRT Technologies, Assa Abloy Door Security, ICI Online MBA Program. Marketing

Account Billing and Maintaining Client relationships

Handling customer inquiries and requests for information

Inbound and Outbound calling expertise

Computer programming

Tradeshow leads coordinator of literature

Maintaining Online Notebooks

Responsible for ongoing training for customer service representatives.

Inventory maintenance and tracking.

Quarterly profit analysis account reporting..

New Garden Nursery Attendant

RSVP Communications - Greensboro, NC - 2004 to 2004

Plant and shrub knowledge

Customer Service

Product and chemical knowledge

Greenhouse attendant and cashier

Receptionist

RSVP Communications - Greensboro, NC - 2001 to 2004

Multi-line switchboard operations.

Data entry

Other administrative tasks

Owner & Designer

Magnolia Blossom Flowers & Gifts - Pilot Mountain, NC - 1995 to 2000

Full Service flower shop

Wedding consultant and Funeral designer

EDUCATION

Art Institute of Atlanta - Wingate, NC

ADDITIONAL INFORMATION

Offer potential employers a high level of energy and enthusiasm.

High flexible and adaptable performer, adept at multi tasking and thriving in a fast paced environment while

coordinating numerous time-sensitive projects.

Adept in encouraging others and developing rapport with employees

Strong leader with motivational management style and reputation for building and retaining client company

businesses.

Motivated achiever with marketing and business savvy that enables a company to build and maintain

relationships with clients. Adept at listening to clients, evaluating needs.

Professional in appearance and demeanor, strong work ethic and decision maker.

PC Skills: Word, Excel, Power Point, Fox Pro, Windows 95, 98, XP, Paint Shop Pro, Internet Explorer.

Contact this candidate