Customer Service Assistant
Resume:
STEPHANIE CHICHESTER
Cincinnati, OH 45239
**********@*****.***
PROFESSIONAL OBJECTIVE
To become an addition to an organization that can utilize a devoted and hard-working professional with outstanding
organizational and customer service skills and the ability perform in a business oriented environment.
EDUCATION
11/09-05/12 National College – Cincinnati, OH Associates Degree – Business/Management/Computer Courses
05/12-08/12 National College – Cincinnati, OH Diploma – Accounting
WORK EXPERIENCE
09/2012-01/2013 Hammacher Schlemmer – Fairfield, OH Customer Service
Representative
• Take inbound calls from customers.
• Assist customers with problems they may have with our product.
• Answer questions concerning our products, by giving details of the product, also upselling other items we have
that may interest the customer.
06/10 –08/12 National College – Cincinnati, OH FWS Career Center Assistant/Student Services
Assistant
• Assist the Director of the Career Center in finding jobs for the students.
• Assist the students with resume writing Input data in the computer on students.
• Email students of upcoming activities or jobs that may be available.
• Help other instructors with copying or faxing.
• Make flyers for upcoming events as well as send out emails to employers for job fairs that may be held on campus
or other campuses
02/10 –06/10 Super Jobs Career Center – Forest Park, OH Office
Assistant
• Duties included operating an outreach center for an off-site location.
• Assist in all aspects of job searching including resume writing, on-line applications, and information on job leads.
• Answered the telephone and responded to e-mail inquiries from job seekers.
• Assisted visitors, who entered the center, maintained office computers and equipment, assured smooth and
efficient site operations, and was responsible for opening and closing the outreach center each day.
12/03 –12/07 Fidelity Mortgage Company – Cincinnati, OH
Telemarketer
• Responsible for cold calling homeowners to consider refinancing their homes.
• Other responsibilities included giving quotes for potential debt consolidation, providing information to
homeowner on type of loan best suited for them, and provided excellent customer service to clients.
04/99 –09/03 Automated Health Systems – Cincinnati, OH Office
Assistant
• Produced monthly flow production charts using Power Point and Excel.
• Assist the office manager with tasks to lighten her workload, count inventory and ordered supplies for the office.
• Assist other medical facilities to sign up clients for healthcare services including traveling to other sites for this
purpose.
• Responsible for computing clients' information into the system, updating information as needed and producing
monthly newsletters for distribution.
• Assist field representatives with materials, records, and data inputs.
• Responsibilities also included general office duties such as making telephone calls, mail input and output,
documenting all files for the company, maintaining a petty cash fund, and scheduling maintenance and work
orders for the office.
07/98 –06/94 Late for the Sky Production Company – Cincinnati, OH
Assembler/Supervisor
• Supervised 25-30 employees during assigned shifts.
• Scheduled work hours, resolved all conflicts and determined raises.
• Responsibilities included verifying all incoming and outgoing truck orders, maintained a safe and pleasant work
environment for workers, count monthly inventory for the company, reconciled all UPS shipments with bills of
lading, and determined all production runs to fill orders for shift.
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