Customer Service Manager

**** ***** **** **, #***

Clermont, FL *****

609-***-****

DJ Chausky

********@***.***

Objective

I am a friendly, talented and motivated professional with great team working abilities. I have wonderful communication, public speaking and problem solving skills and am seeking to utilize my organizational and customer service skills in a challenging, exciting and team-oriented environment

Education

New York City Tour Guide License

Cherry Hill High School East

Experience

Tour Guide/Coordinator – 2002-2013

Junior Tours/Pro-Musica Tours/Bay Bus Tours (New York City)

• Act as private tour guide for groups ranging in size from 15 to 55 people in New York City

• Lead groups over a 3 to 10 day period via a daily itinerary with activities ranging from sightseeing, attending Broadway shows, taking master classes, touring museums, etc.

• Responsible for paying all vendors as well as submitting meal orders to restaurants

• Responsible for updating itinerary as needed depending on weather, schedule, etc.

• Make suggestions for food and other unplanned activities for the groups’ free time

• Set up and arrange master classes with Broadway performers

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Promotional/Special Event Professional - Currently

Over ten years of experience working for several different companies on special events and promotions as a manager, ambassador, spokesperson, and team lead. I would engage the public during the events in many different capacities. Please see separate attachment for a full list of companies and positions held.

Guest Relations Supervisor/Tour Guide – 1995-1998

Radio City Music Hall Productions (New York City)

• Guided VIP tours to groups ranging in size from 1 to 100 people

• Utilized my problem solving skills to handle any problems that arose in person or over the phone

• Dealt with all issues that a house manager would deal with on a daily basis

• Supervised special events, i.e. MTV Music Awards, The Tony’s, Grammy’s, Comic Relief

• Supervised and delegated duties amongst the staff

Other Related Experience/Skill

• Spent several years as a performer with International and National Tours and am very familiar with the musical theater and performing arts industry

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• Very Organized

• Public Speaking

• Problem Solving

• Improvising

• Remaining Calm Under Pressure

• Great Sense of Humor

References available upon request

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