Human Resources Management
Resume:
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Ciresi & Morek LLC
**** ******* ***** *******, ***** 250
Richfield, OH 44286
United States
Dear Madam,
Dear Sir,
The position of Senior Manager of Human Resources presently available interests me for several
reasons. I have over 15 years of management experience. I hold a Master’s Degree in Training
Management, a B.A. and a Certificate in Management. You will also note that I have executed mandates
to many corporate settings in human resources. A copy of my resume is attached for your review.
Please consider the following selected accomplishments in my role as Director of Human Resources and
in other roles in support of my candidacy:
Management: carried out leadership tasks and promoted a positive work environment for the
staff. I shared the vision, mobilized the teams, designed and implemented tools to provide
guidance for the employees to better understand their role. I analyzed feedback data and made
recommendations based on evaluation findings. Measurable improvements in performance were
acquired through managerial processes.
Coaching: developed and delivered coaching sessions which successfully addressed conflict
resolution and improved leadership, coaching and organizational skills. I performed job and
competency-based analysis which led to the identification of development plans for each
incumbent.
Learning and Development: created and managed the learning experience, this required that I
design the diagnostic tools and submit the training goals to senior management. In addition, I
planned the program and created the materials and supplies. I prov ided the instruction in a
creative environment, and established an evaluation process for both the training program and
follow-up mechanisms.
I am energetic, loyal, devoted, results-oriented, diplomatic, and have a passion for helping others grow. I
have the ability to influence positively people at all levels, to create industry links and to increase visibility.
I hope to have the opportunity to discuss further, how I may contribute to your organization success.
Please feel free to contact me with any questions you may have. I can be reached at 226 -787-3572.
Thank you for your time and consideration.
Respectfully yours,
Kathleen Richards, M.Ed.
KATHLEEN RICHARDS, M.Ed.
Career Objective
To obtain a Human Resources position in a renowned organization where I can apply my expertise in the
development of human capital. I have substantial experience in the analysis and development of
company operations, including managerial and staff procedures, employee competence, and the
implementation of tools to evaluate performance, adds to my know-how in educational methodology.
Summary of Qualifications
Project Management Leadership Decision Making
Know-how
Communication Skills Conflict Resolution Team Building
Masters’ Degree Relationship- Results-oriented
Building Abilities
Areas of Expertise
Organizational Development
Implemented tools to evaluate performance.
Trained managers to utilize performance-based management tools and coaching skills with the
aim of becoming more effective leaders. Developed strategies for recruitment and orientation of
employees to increase retention rates.
Designed managerial and staff procedures.
Performed SWOT analyses, identified problems and constraints, planned strategies for both daily
and start-up operations.
Management
Planned and managed different programs to achieve the institution’s mission and strategic goals:
employment services; literacy programs; programs and services for immigrant; continuing education.
Participated in strategic planning and promotion of the institutions.
Maintained a close relationship with the industry to adapt program to reality.
Managed teams in curriculum development, calendar activities and final exam according to the
pedagogical approach.
Training Management
Developed and delivered management coaching sessions addressing conflict r esolution,
leadership, coaching skills and selling strategies.
Trained operational managers to improve their management skills, including how to take
appropriate disciplinary action when necessary. This was implemented immediately.
Designed and delivered workshops for staff to implement a culture of service whereby i nternal
personnel were to be treated as if they were ‘’external’’ clients. These workshops contributed to
improved communications within and between departments.
Mobilized management teams to achieve objectives and provide excellent training.
75 Riverside Dr. E, #1701, W indsor, Ontario N9A 7C4
Mobile: 226-***-**** – Email: acczrj@r.postjobfree.com
Education and Professional Development
Masters’ Degree in Education, University of Sherbrooke, Quebec, 2006
M.Ed. Thesis: A case study of Return on Investment in Training (ROI)
Skills for Sales Success course, C.P.S.A. McGill University, Montreal, 1999
Marketing Management, McGill University, Montreal, 1999
Personnel Management, Institut de tourisme et d’hôtellerie du Québec, (ITHQ) Montreal, 1997
Hotel Management Certificate, Vancouver Community College, Vancouver, B.C., 1997
English Literature, Guildhall University, London, England, 1993
B.A. in Education, Université du Québec, Chicoutimi, Quebec, 1991
Professional History
College Boreal – Regional Manager W indsor campus, 2012 - 2013
Managed the academic, administrative and financial direction of the college.
Oversaw the property managem ent and the quality of services offered to the tenants.
Coordinated activities to increase enrollment and retention of students.
LaSalle College – Director, International School of Hotel Management and Tourism, 2009 -2011
Planned, organized and controlled the operations and activities of the school ( 500-700 students).
Supervised and monitored the work of program coordinators, team leaders, teachers, instructors
and other administrative staff. Submitted recommendations for new teaching/learning strategies.
Developed liaison with other institutions and signed 8 articulation agreements with universities.
Delta Dailyfood Canada Inc./Fleury Michon – Director of Human Resources, 2007-2008
Developed more effective hiring, recruitment and employee retention policies, (500 employees).
Designed and implemented training programs which optimized and improved employees’ levels
of competence in technical (know-how) and soft skills.
Supervised a team of employees consisting of Health and Safety Coordinator, Staffing Re cruiter,
Training Specialist, Human Resources Generalist, Paymaster and Assistant.
KRC Consultant - President, Specialists in training and Human Resources Solutions, 1997 -2007
Played a strategic role in organizational development and management training .
Carried out many interventions at various companies to help managers develop managerial skills,
motivate their teams and be more efficient, and to help employees develop technical and soft
skills to make a notable improvement in their level of productivi ty, the work climate and the quality
of services.
Here are some clients:
Smurfit Stone, Hilton, Hydro-Quebec, Canada School of Public Service, Ministry of Education of Ontario.
Training Consultant, contractual trainer and teacher in British Columbia and Quebec, 1989 to 1997.
Professional Publications
I have written more than 20 handbooks on management including:
Managing Intercultural Diversity, May 2007
Generation Y, September 2006
Leadership, January 2004
How to Inspire, Motivate and Get Results with Coaching, September 2003
Professional Presentations
Human Resources Management, Groupe Sup de Co, Larochelle, France, W orkshops offered to
students of level Master 2 in tourism on November 5, 6 and 7, 2007
Training for Profit, Hotel Association of Greater Montreal (AHGM), 2007
Generation Y, Association des contrôleurs d’hôtels de Montréal (ACHM), 2006
Professional Associations
Trainer for CQRHT (Conseil québécois des ressources humaines en tourisme), 1999-2007
Board Member of RPFQ (Réseau professionnel des formateurs du Québec), 2004
75 Riverside Dr. E, #1701, W indsor, Ontario N9A 7C4
Mobile: 226-***-**** – Email: acczrj@r.postjobfree.com
Contact this candidate