Customer Service Supply Chain

**** ***** ***** *****, *********, OH *****•216-***-****•*************@*****.***

Melissa Martinez

Objective

To seek a career where I can utilize my educational background as well as my work experience for the benefit

of the company. I am quite sure that my intellectual mind will be an added advantage for the company.

Experience

August 2013

Lubrizol Corporation

Brecksville, OH

Export Customer Service

Receive purchase orders and enter the sales order into SAP. Responsible for ensuring that the order

entry, shipping, and billing information is accurate for each order.

Ensures the customer order acknowledgements and invoices are generated timely, are accurate, and

sent to the customer.

Basic supply chain support to terminals, warehouses, or other source points. This type of support

may include SAP support, documentation assistance, or serving as a central contact point.

Develop the trust and respect of customers and coworkers through timeliness, accuracy, and

dependability.

Look for opportunities for continuous improvement throughout the order handling processes.

Participate in projects focused in the department or across departments, when necessary.

Assist and participate in audits as necessary.

Coordinate with Sales, Marketing, Supply Chain Planning, Plant Schedulers, Warehouses and the

Logistics group to strategize and implement plans to deal with supply situations, when necessary.

May 2010- August 2013

Interstate-McBee

Cleveland, OH

Credit & Collection Analyst- Customer Service

Collection of customer receivables balances including pursuit and collections of past due amounts

Encourage payment plans accordance with terms of sales as well as collection goals

Working with customers to proactively identify and resolve potential collection issues

Customer order review and release

Resolution of claims (deductions/short payments/unpaid invoices) including communication with

customer assistance, customer service, commercial teams and/or external customers with follow up

for timely resolution.

Process new customer account set-ups, including credit/risk assessment of customers through

analysis of financial statements in order to assign credit limits, terms and risk ranking.

Post cash receipts to customer’s accounts

Perform daily cash reconciliations

Maintain spreadsheets in Microsoft Excel

Prepare basic journal entries

Handled all Spanish Speaking accounts

Quote Orders

Prepare shipment paperwork Ocean, Air, Via Truck

Input orders in system

216-***-****•*************@*****.***

Melissa Martinez

July 2007- May 2010

PPG Industries

Strongsville, OH

Customer Service

to May 2010

Order Entry- Paint Orders/Distributors

Provide customers with assistance in registering, accessing and navigating through the electronic on-line

ordering system, on-line color look up and web sites.

Invoice Direct Accounts

Handled all order discrepancies

Credit and Re-bills

Track and update shipments

Advertising Materials

Log incoming/outgoing customer calls

October 1997- July 2007

Avery Dennison

Strongsville, OH

Journey Machine Operator

Slitter Operator

Inspected labels

Computerized work orders

Pack and ship product

Train new employees

Education

2011

Remington College

North Olmsted, OH

Associates

Business Management

References

References are available on request.

Contact this candidate