Customer Service Representative

Sheryl Washington

Roxbury, MA

**********@*****.*** - 857-***-****

My objective is to begin and maintain a career that will help me to perform with more professionalism and help

me to become a more proficient leader.

WORK EXPERIENCE

Customer Service Representative

ProctorCam - Boston, MA - October 2013 to October 2013

Proctor (Temp Position)

• Proctored students during exams

• Updated accounts if necessary

• Greeted students before exams

Greeter/ Data Entry

Hynes Convention Center - Boston, MA - August 2013 to September 2013

Temp Position)

• Greeted vendors at the door

• Handled Returns and receipts

• Entered data into computers

Customer Service Rep

Boston Financial Data Services - Canton, MA - August 2011 to January 2012

Answered inbound calls from shareholders regarding a new legislation

* Updated shareholders accounts if necessary

* Spoke with shareholders regarding proxy votes

Customer Service Tech

Verizon Wireless - Boston, MA - January 2009 to January 2010

Provided a high level of technical customer service support at a Device Support Center

* Programmed, troubleshoot and tested cell phones and accessories

* Sold cell phone accessories

Customer Service Rep

Integral Resources - Cambridge, MA - December 2007 to January 2008

Made outbound calls to residents of residents concerning the Barack Obama Campaign

Service Clerk

Shaw's Supermarket - Mattapan, MA - March 2006 to January 2007

Lottery Agent, Western Union, Handled returns

* Faxed, copied or mailed documents if necessary

EDUCATION

Cambridge College - Cambridge, MA

March 2013 to Present

Community Academy Of Science And Health - Hyde Park, MA

September 2002 to June 2006

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