Project Manager Customer Service
Resume:
Dawn Marie Howell
*** ****** *****, ****** ** ***35
Detail-Oriented individual with strong organizational skills and a strong desire to succeed
QUALIFICATIONS SUMMARY
• Extensive knowledge and experience in project management
• Strong communicator with ability to motivate diverse groups to work together
• Proven history of self-motivation and eagerness to take on new responsibilities
PROFESSIONAL EXPERIENCE
Cervion Systems, Inc. Nyack, NY
Inside Sales & Customer Service Manager (7/2012 – 9/2013)
Coordinated sales process for existing customer base, including product add-ons, replacement
equipment, and new systems. Responsible for increasing sales revenue through repair and
replacement equipment sales.
Coached Help Desk technicians in customer service procedures during inbound calls.
Guided the flow of work-orders through the various departments to ensure efficient and
thorough issue resolution. Oversaw the scheduling of afterhours on-call assignments.
Performed human resource duties as needed, including background checks, vacation scheduling,
employment terminations.
Managed six-person staff, including help desk and installation technicians; participated in hiring process
of new team members. Developed and built relationships with new customer base during a territory
reassignment. Managed and resolved customer service issues carried over from the previous service
provider.
Assisted with procurement of equipment and coordinated installation process for new installations.
Chefaliscious Catering, Sparkill, New York
Owner / Chef (2/2007 – 9/2013)
Established and managed a professional private catering service.
Tribeca Grill, New York, New York Line Cook
(3/2006 - 2/2007)
Prepared up to 300 high-end meals per night in a very fast paced environment.
Clark Realty Builders, San Diego, CA
Field Office Manager - Assistant Project Manager (9/2003 - 12/2005)
Military housing - new construction $82million project.
Responsible for management of all field office files, including certified payroll for 13
subcontractors, permit application packages, and submittals, pay requisition files and
matrices, and payment requisition approvals. Assisted with site safety requirements,
scheduling competent persons, and Cal-OSHA. Received 10-hour certification. Managed
heavy equipment rentals; coordinated delivery/repair/return of all rented equipment.
Organized Team Building / Employee Appreciation activities and events.
Maintained confidential employee files; onsite contact for all employee human resource issues.
Designer Sign Systems, Pompano
Beach, FL Project Coordinator (11/2001 -
9/2003)
Created custom proposals based on customer specifications and coordinated design approval process.
Tracked open proposals and RFP's, wrote orders for raw parts and custom finished work - tracked
order deliveries. Created permit packages and tracked permits through approval process and
licensing updates for installation contractors.
Muvico Theaters, Inc., Fort Lauderdale, FL Assistant
Project Manager (7/2000 - 10/2001)
Assisted 2 Project Managers, Facilities Manager, Purchasing Manager, Assistant to the VP of
Construction
Managed all construction files, including Submittals, RFPs, Pay Requisitions, Change Orders,
Correspondence, and RFIs.
John J. Kirlin, Inc., Hallendale, Florida Field
Office Coordinator (6/1998 - 6/2000)
Managed all construction files, including Submittals, RFPs, Pay Requisitions, Change Orders,
correspondence, RFIs.
EDUCATION
Mesa College, San Diego, California 1992 - 1993
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