Customer Service Sales Representative
Resume:
Lillian Colbert
Indianapolis IN. 46254
Objective: Seeking a Home Base Travel Agent position to secure employment where I can utilize my verbal, communication, and customer service skills
Summary: My passion has always been helping others my family and friends. Function well independently and as a team member a solid work ethic in delivering high quality service to customers. Hardworking, innovative dedicated, and self driven.
Employment:
2009 -2010 Customer Service Representive – Convergys - Call Center
(Assignments with fortune 500 clients)
Handled incoming calls
Assisted and resolved billing problems
Introduce new products and service to meet customer’s needs
Evaluated and conducted troubleshooting for customer products when necessary.
Arranged appointments for products and services
.
1990-2001 Inside Sales Representative, General Electric Supply Co. Indianapolis IN.
Managed assigned National and Industrial Accounts to reach the quota and
produce sales growth.
Processed quotations, entered orders, and resolved claims.
Worked with Outside Sales and other company components in assisting and
resolving customer’s problems.
Administered and presented company products for trade shows.
Provided 24 Hour Emergency Services for customers; also arranged emergency
shipments.
Trained and assist employees in product documentation and incentives to increase
product visibility and sales.
Education:
Philadelphia Community College – Marketing Management (some courses)
General Electric Lighting Institute – Distributor Sales Representative
Computer Skills:
Word, Excel and Spreadsheet
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