Manager Customer Service

Laura Paron

* ****** *****, ********* - **** *BB

London

Mobile: +44-758-*******

Email address: accznh@r.postjobfree.com

PROFILE

A graduate in Foreign Languages with 10 years' experience in sales oriented

and customer service focused environments gained in different industries,

as well as 5 years teaching English as a Foreign Language in the Italian

public sector.

Italian mother tongue speaker with excellent knowledge of English and

German as well as able to communicate in Spanish. Computer literate. A

motivated self-starter with excellent planning and organisational skills,

able to work under pressure.

In the UK since October 2011. My roles in London include a multilingual

Dealer Support Executive position at Motortrak Ltd., a prestigious company

in Thames Ditton, delivering IT services in webdesign and website

assistance to car dealers of prestigious brands; a Sales Assistance

operator in a multilingual call centre, working in the English speaking,

Italian speaking as well as the Spanish speaking teams; a ten-month

experience in south west London working in a secondary school, and a two-

month experience in west London working as an admin assistant in a catering

equipment company.

Employment History

June 2013 - Present: full time, permanent position as TA at Harris Academy

Merton, CR4 1BP, Surrey.

I am part of the Additional Educational Needs/Learning Support Department,

directed by Mr. Andy Ridge. My role includes both work in class, under the

class teacher supervision, and withdrawal (1:1 or small groups) activities.

Subjects in which I am currently giving assistance: English as an

Additional Language, Humanities, Science, occasionally Music and MFL.

The children I am working with are in some cases SEN certified. In some

other cases, the school takes individual, personalised action in order to

boost their literacy and learning skills.

December 2012 - February 2013: Dealer Support Executive at Motortrak Ltd.,

Thames Ditton (Surrey).

< Delivering technical support and assistance to car dealers with their

websites.

< Trait-d'union between dealers and the Customer Support Team Manager,

the brand Account Managers and the company technical team responsible

for the graphical design and the technical/encoding aspects of the

website creation and maintenance.

< Daily management of technical/commercial queries related to the

content management publishing,

< Management of queries/enquiries by email and on the telephone.

< Outbound and inbound feed monitoring.

< Vehicle images quality check.

< General admin work related to dealer support

< Linguistic assistance and consultation with site content translations

and correspondence with foreign dealers/agencies.

August 2012 - November 2012: volunteer at British Heart Foundation and

Oxfam charity shops in Hammersmith (London). Actively looking for a job.

May 2012 - July 2012: Administrative Assistant at Court Catering Equipment

Ltd., Acton, London.

< Administrative and clerical tasks (telephone calls, contract typing

and other ad hoc or occasional clerical/administrative tasks).

< Preparation of Contract quotations (both using given figures and 'mark-

up' quotations and tenders).

< Entering agreed quotes onto network system.

< Preparation of Purchase Orders on network system, ensuring these match

up to supplier quotes and order acknowledgements as necessary.

< Preparing Operation and Maintenance Manuals for completed projects.

< Maintenance of Supplier Price Lists & Catalogues for managers.

< Welcoming visitors.

< Logs sales leads and tenders and distribute.

< Ordering stationery.

< Ordering couriers and taxis when required.

February 2012 - May 2012: self-employed cover supervisor and TA working

through education-focused agencies in southwest/west London schools.

< Classroom assistant in primary/secondary, mainstream and SEN schools

in west and southwest London.

November 2011 -February 2012: The Listening Company (AEGON Campaign) in

Richmond. Part of the Italian, UK and Spanish team with flexibility to

switch over between these teams. Call Centre Agent/Customer Service and

Admin role in handling inbound insurance clients.

< Management of customer accounts in the three teams.

< Giving information to customers.

< Modifying policies according to customers' requirements.

< Cancellation of policies.

< Handling of claims.

September /October 2011: Settled in London, sorted NINo, NHS, opened bank

account and applied around London.

September 2006 - August 2011

Istituto Comprensivo 'N.Tommaseo' di Torino, Scuola Media Statale 'I.

Calvino' Italy- Secondary School

Full time English teacher employed by the Italian Government.

June 2001-Summer 2006

Commercial Executive, Pogliano srl, Turin, Italy

Working in the Export Department of a company specialising in the

production of busbar trunking systems (electrical equipment).

Main responsabilities:

. Contacting foreign clients (communicating in English, German and

Spanish)

. Collecting and processing of orders

. Trait d'union between Pogliano's logistics department and our

importers' department.

. Giving technical and commercial assistance to clients at all levels in

co-operation with the design and technical departments

. Providing key accounts with quotations in English and German

. Official company translator

. Liasing with the accounts department

. Monitoring of key client accounts and development of client care

initiatives

March 1999-June 2001

Freelance at Kappatre Srl Turin, Italy, as Client Relationship Manager and

official company translator and interpreter.

Finance controller in the accounts department.

September 1998-February 1999

Worked for 'Generali SpA' Insurance company as an active sales person

October 1997-September 1998

Office clerk in the Import/Export Department at Dataprint srl Turin, Italy

Qualifications

2013 - Cambridge TEFL (completed course and assessments with Distinction)

2012/2013 - Music:

July 2013: ABRSM Piano Grade 7, passed with Merit.

November 2012: ABRSM Theory Grade 5 exam, passed with Distinction

Ongoing preparation of further Piano and Theory Grade exams with Morley

College Tutor Haruko Seki.

2011 Cambridge Certificate of Proficiency in English Language - Grade A

2010 UK Naric Statement of Equivalence (BA Hons) -English Language and

Literature

1991-1997

University of Turin

Modern Foreign Languages degree - BA (Hons)in English Language and

Literature

Other Information

Lover of the Arts, and Music in particular. Attended a Piano course at

Morley College, with Tutor Haruko Seki, in 2012. Currently studying

privately for ABRSM Grade exams.

Expert in translation and literary research.

Attended a 'dubbing' course at the University of Turin.

Practised Aikido 1995-2009. Black belt Ni Dan since 2003.

Passionate about fitness and sport.

Referees:

< Harris Academy Merton (June 2013 - Present)

Wide Way, Mitcham, Surrey CR4 1BP

Head of EAL Dept. (AEN Dept.): Mr. Andy Ridge

Phone: 020-****-****

E-mail: accznh@r.postjobfree.com

< Motortrak Ltd. (December 2012 - February 2012)

AC Court, High Street

KT7 0SR

Thames Ditton, Surrey

Customer Support Executive/ Direct Manager: Ms. Natalie Rowe

Dealer Support Team Manager: Mr. Simon McClure (please refer to Ms. Natalie

Rowe)

Switchboard: 020-****-**** - Direct Number: 020-****-****

E-mail: accznh@r.postjobfree.com

< Court Catering Equipment Ltd (22 May 2012 - 31 July 2012)

Units 1 & 2 Acton Industrial Park

W3 7XA

London

Phone: 020-****-****

Fax: 020-****-****

Administrative Manager: Ms. Julie Quilter - accznh@r.postjobfree.com

Managing Director: Mr. Nick Howe - accznh@r.postjobfree.com

< The Listening Company Ltd (21 Nov. 2011 - 10 Feb. 2012)

Oriel House

26, The Quadrant

TW9 1DY

Richmond, Surrey

Phone: 020*-*******

Team Manager: Ms. Mamta Sadhwani (Spanish Team)

< Scuola Media Statale Calvino - IC 'Tommaseo' (Torino, Italy) - (2007-

2011)

Via dei Mille, 15

10123 Torino TO

Italy

Phone: +39-011-*******

Fax: +39-011-*******

Headmistress: Mrs. Lorenza Patriarca

E-mail: accznh@r.postjobfree.com

< Pogliano Busbar s.r.l.

Corso C. Allamano, 43

10095 Grugliasco TO

Italy

Tel. +39-011-*******

Fax: +39-011-*******

Director: Mr Giorgio Pogliano: accznh@r.postjobfree.com

Sales Manager: Ms. Giulia Pogliano: accznh@r.postjobfree.com

Contact this candidate