Service Management

COMMUNITY SERVICE WORKER

I am a trained Community Services Worker with over 300 hours of Volunteer

experience working on distress lines at a Toronto Distress Centre and

Whitby Distress Centre. I am a motivated and compassionate, team player

individual seeking a transition into Community Service position to promote

the well-being and enhance the quality of life of individuals in the

community. I possess attentive listening skills to determine issues and to

develop effective resolutions to challenges. I am sensitive to individual

differences and empathetic to individual needs. Current criminal reference

check and vulnerable sectors check.

PROFESSIONAL SKILLS

> Employs strong values with respect to honesty, integrity for self and

respect for others

> Strong interpersonal skills with effective administration skills

> Detail oriented, committed to professional excellence and

confidentiality; strong professional ethics

> Familiarity with Social Service agencies in GTA and Durham Region

> Excellent oral and written communication skills

> Sound computer skills with effective and up-to-date knowledge of

Microsoft Office suite

> Possess a valid driver's license with a reliable personal vehicle with

full insurance coverage

> Excellent personal motivation with a proven ability to build and work

collaboratively in a strong team environment, as well as independently

> Determined, resourceful, dependable with well-developed skills in

prioritizing, organization, decision making, and time management

> First-Aid/CPR and Nonviolent Crisis Intervention Certification

> Excellent ability to handle multiple tasks with competing deadlines;

adapt effectively to challenging and emergency situations

PROFESSIONAL EXPERIENCE

Distress Line Worker (Volunteer), Toronto Distress Centre, Whitby Distress

Centre 2013

Provide clients with social service/contacts and community information to

assist individuals with immediate crisis resolution

Cardiac Technologist/ Toronto Heart Clinic 2009-2010

Record and assess cardiac activity and provide preliminary reports

> Perform exercise tolerance tests, ambulatory monitoring, scanning of

tapes and pacemaker analysis

> Prepare reports for interpretation by cardiologists ensuring

compliance with necessary practices and regulations

> Check cardiology equipment to ensure proper operation

Expediter/Supervisor, Toromont Industries

> Management of day to day operations

EDUCATION

Community Services Worker Diploma (Honours) triOS College 2013

Certified in Standard First Aid and CPR Level C triOS College 2013

Nonviolent Crisis Intervention Training Crisis Prevention Institute

2013

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