Customer Service Manager

DAYDRA RIGGINS

**** ********* ****** ** *******, NW C: 505-***-****, Military DSN: 318-***-**** ********@*****.***

OBJECTIVE

Conscientious, meticulous individual with an outstanding twenty-year background of service as a Manpower and Personnel administrative clerk, functions and activities of personnel, personnel system management (PSM), military equal opportunity, and education and training in the United States Air Force. Seeking to obtain a rewarding position as a HR manager in a well-reputed company, where I can utilize my strong management and leadership skills.

SKILLS & QUALIFICATIONS

Classified Information and Material Security ~ Network Administration ~ Customer Education and Training

* Secret Security Clearance – SSBI Active

* Great interpersonal and communication skills

* Proficient in using MS Office applications such as Word, PowerPoint, Excel, Access, WordPerfect, or Outlook

* Types 55 wpm; expertise in multi-line telephone systems, scanners, faxes copiers

* Strong knowledge of Security Environment and security hazards

* Office Communication; files, screens telephone calls, maintains schedules and inventories, and distributes mail

PROFESSIONAL EXPERIENCE

Northrop Grumman Al Mubarak Kuwait

Technical Service and Operations Dec 2013 – May 2014

* Oversaw all personnel programs to ensure offered services met the standards of both management and customers or clients

* Managed daily operations and activities concerned with military distribution of products, administrative updates, file plan, incoming and outgoing personnel

* Established unit goals, objectives, and procedures, conferring with organization officials, and staff members as necessary

U.S. Air Force Sep 1993 – Sep 2014

Manpower and Personnel Operations

* Oversaw all administration processing for Commanding Officers, (CO)

* Developed civilian employees with critical operational career-enhancing experience that prepared them for more senior management positions

* Verified the service members, DOD civilian personnel for security clearances

* Responded to all customer requests and effectively handled customer inquiries including in-coming calls for the Commanding Officer

* Oversaw passport and visa program; developed quick reference forms, trackers, and checklists for accuracy, intent, and necessity

* Effectively managed staffing process while balancing business needs with individual

career goals

* Advised servicemen from all departments of the AF on career development, job

specialties, promotions and training programs

* Created, maintained, and audited personnel records

* Conducted interviews to determine individual interests in career progression qualifications

* Briefed provisions of personnel programs such as assignments, promotions, separations, retirements, benefit programs, retention, bonus, classification, training and retraining, and personnel reliability program, and career progression

* Managed United States Department of Defense Personnel Reliability Program, (PRP) Screened personnel records, reviewed security investigations, and other pertinent documents for potentially disqualifying information that would permit trustworthy individuals access to nuclear weapons, chemical weapons and biological weapons

* Counseled Survivor Benefit Plan (SBP) participants on benefits and annuity paid to families of deceased service members

EDUCATION & TRAINING

* BA, Business Administration, National American University, 139 cr hrs.,“Pending” 12/2014

* Personnel Contingency Operations Training Certificate, Aug 2010

* Department of State, Passport Training, Certificate 3/2009

* Information Assurance Office Training, 1/2014

* DoD IAA Cyber Awareness Challenge, 2/2013

* Force Protection, 2/2013

* Human Relations, 2/2013

* Information Protection, 2/2013

* Biometrics Awareness Course, 7/2012

* Suicide Prevention, 2/2012

* Professional and Unprofessional Relationships, 7/2012

* Equal Opportunity and Prevention of Sexual Harassment Deployment Briefing, 7/2012

* Arizona Academy of Beauty, Diploma, 6/1991

AWARDS & SPECIAL ACCOMPLISHMENTS

* Earned 3Air Force Commendation Medals - Exemplary service

* Earned 3 Air Force Achievement Medals - Superior performance as a personnel technician

* Earned 6 Air Force Outstanding Unit Awards - Exceptional meritorious service in combat operations

* Earned 6 Air Force Good Conduct Medals - Dedicated years of faithful service

* Awarded National Defense Service Medal - In support of national emergency

* Award Global War on Terrorism Service Medal - Military campaigns of Operations Enduring Freedom, Noble Eagle and Iraqi Freedom

* Awarded Korean Defense Service

* Earned 2 Air Force Overseas Short Tour Ribbons

* Awarded 4 Air Force Longevity Service Medals - Completion 20 years of active service

* Earned USAF NCO Professional Military Education Graduate Ribbon

* Awarded Air Force Training Ribbon on completions of initial accession training

* Awarded Airman of the Quarter

* Awarded NCO of the Quarter, 8/2003 & 10/2012

* Awarded Volunteer of the Quarter, 10/2012

* Personnel Technician Manager of the Year, 10/2003, 10/2006, 10/2009

* Program Services Women’s History Month Committee, Cert of Achievement 2/2006

* Received Letter of Appreciation for Cystic Fibrosis Foundation Fundraiser, helped raise $60K, 3/2006

* Customer Service Team Award, Personnel and Administration, 10/2003Medal - In support of defense of

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REFERENCES AVAILABLE UPON REQUESTROK

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