Sales Customer Service

PETER RACINE, M.B.A.

** ****** ****** *****: 207-***-****

Westbrook, Maine 04092 E-Mail: ************@*****.***

LinkedIn: www.linkedin.com/pub/peter-racine/1/384/591/

STRATEGIC LEADER – HR BUSINESS SOLUTIONS

Highly regarded process innovator with impressive track record for delivering success year after year. Strategic HR

Technology Leader with 20 years of experience utilizing analytical, project management and collaboration expertise to

develop strategies and implement solutions that leverage technology and business processes to improve productivity and

user experience. Highly skilled at employing creative problem solving and aligning diverse stakeholders to accomplish

goals. Exceptional capability to design and integrate effective business processes supported by highly effective

technologies and human capital.

“Through his partnerships with other HR leaders and analysis of their operations, he identified opportunities to improve

delivery and results throughout the department.

Martha K Cyr, SVP of Human Resources, L.L. Bean, Inc.

“The Benefits Department was literally transformed during Peter’s tenure from a largely manual, paper-based operation

to a lower cost, more efficient, largely automated operation which is now highly scalable and well-prepared to meet L.L.

Bean’s future business needs. This major change would not have been possible without Peter. He was a consistently

excellent business partner, offering significant insight into Benefits design and technology strategy. He provided the

needed resources (internally and externally) to execute a number of multi-year projects, all of which were completed on

time and on budget.

Mark Cook, Senior Manager Benefits, L.L. Bean, Inc.

AREAS OF EXPERTISE

• •

HR Technology Portfolio Leadership Vendor Management

• •

Innovation & Productivity Team Leadership & Development

• •

Workforce Metrics and Business Analytics Project & Change Management

• •

Budget development & fiscal leadership ERP and ASP development & configuration

PROFESSIONAL EXPERIENCES

TD Bank, NA., Portland, ME March 2011 – Current

AVP, Disability & Leave Administration

Leads the Leave & Disability team for TD, Bank, NA. Responsible for the development & execution of a compliant and

effective program that delivers a positive leave & disability experience for our entire U.S. footprint (26,000 employees).

• Developed MS Access & Excel based, macro-driven solutions automating 30-35 hours a week of manual labor,

which in turn allowed for better customer service, improved team morale & created a mindset of value-added

strategic work.

• Successfully co-authored an extensive Leave & Disability vendor RFP, developing day-long demo scripts for the

finalists & influencing Sr. Leadership to approve our new vendor contract worth $6.5 million annually.

Subsequently chosen as Business Project Leader and implemented in four months.

• Developed integrated leave & disability reporting and metrics combining data from both our Leave vendor and

PeopleSoft that delivers value added information to our HR partners so that they may effectively serve their lines

of business in a strategic fashion.

Peter Racine Page Two

L.L. Bean, Inc., Freeport, Maine March 2000 – February 2010

Manager, HR Technology Services (5/03 – 2/10)

Developed and implemented the Human Resource Department’s first technology vision, strategy and roadmap, leading a

team of HR professionals to define, develop and deploy efficient and effective HR systems and processes. Drove process

and technology solutions that contributed to superior business results and bottom-line savings of $500k.

• Managed a multi-project portfolio deploying resources that supported business case development, analysis,

planning and implementation.

• Developed metric reporting and managed information for business partners and executives: developed tools and

solutions that provided fingertip access to information that inform the business decision process.

• Facilitated the delivery of corporate HR Operations Budget ($19 million), including “in-year” budget tracking and

forecasting. Managed the development of corporate HR Capital Systems Budget.

Selected Accomplishments:

• L.L. Bean’s first HR Metrics and Talent Dashboard provided senior leaders with actionable data such as retention

of top performers, new hire and termination surveys and several FTE/financial ratios.

• Online hosted Benefits Enrollment System eliminating paper and phone enrollment.

• Implemented Lawson Self Service for viewing of personal information and management of people. This

eliminated paper processing for HR and estimated savings of $300k over 4 years.

Forecasting Analyst (3/00 – 5/03)

Completed sales reporting and forecasting for all Direct Sales channel efforts. Performed database queries to gather sales

data; complex analysis of historical demand data; and the application of current external economic factors/variables in

order to determine an accurate sales forecast. Published and communicated sales and forecast reporting to senior

executives through email and intranet website.

Selected Accomplishments:

• Streamlined entire reporting/forecasting process through the use of VBA and database scripting.

• As the Corporate Marketing representative, assisted operational areas in converting sales forecast into appropriate

staffing levels to effectively service the business. This involved analysis of historical sales curves, review of

current, external economic factors and trends, and discussions with senior leaders in several functional areas.

Health Watch Technology, Portland, Maine April 1999 – March 2000

Lead Analyst

Developed, implemented, optimized and fine tuned software used for the detection of Medicaid Fraud and Abuse for this

start-up company. Interpreted Medicaid Payment Regulations and converted these policies into SQL algorithms using

Oracle 8 database. Analyzed and reported data results utilizing ODBC reporting tools Access and Crystal Reports.

Projects included: designing, developing and maintenance of a three-tiered Accounts Receivable package and Cash

posting system.

Other Professional Experiences:

• UNUM Provident, Portland, ME Disability Benefit Specialist February 1998 – April 1999

• Anthem Blue Cross, Portland, ME Other Party Liability Analyst August 1996 – February 1998

• Catholic Charities Maine, Portland, ME Information Systems Coordinator January 1995 – August 1996

Peter Racine Page Three

EDUCATION & PROFESSIONAL DEVELOPMENT

University of Southern Maine – Portland, Maine Masters of Business Administration – Management

University of Massachusetts – Dartmouth, Massachusetts Bachelor of Science Degree in Accounting

Project Management Certificate - University of Southern Maine, 2004

Six Sigma and Lean Six Sigma – Yellow Belt Certification

Presenter and Facilitator - Lawson User Group International Conferences.

TECHNICAL SKILLS & INTERESTS

Programming: SQL, VBA, Visual Basic

Databases & Reporting Tools: MS Access, Oracle, Cognos/Hummingbird BI Query Suites

Business Applications: Access, Excel, PowerPoint, Project & Visio, Lawson & Peoplesoft HR/Benefits Enterprise

Business Training: Accounting, Finance, Project Management Institute – PMBOK, Leadership Effectiveness Analysis

Interests: Successful local musician, international travel including Italy, Ireland, Amsterdam, Caribbean & Mexico

Contact this candidate