Customer Service Sales Representative
Resume:
Gwendolyn Brown
**** ******* ***** ** *** ***K Tallahassee, Fl 32304
***********@*******.***
Objective
Seeking employment in customer service or management that will afford
the opportunity for growth and advancement.
Qualifications
Acquired 8 years experience in Housekeeping Management/Supervision.
Directed work activities for up to 10 housekeepers.
Monitored the quality of employees work to ensure customers satisfaction.
Investigated and resolved complaints relative to guest room services.
Evaluated individual performances of employee.
Received orders, canceled accounts and obtained details of complaints.
Answered multiple phone lines.
16 years of experience as a cook, cashier and food preparation.
Moderate computer literacy.
20 plus years of customer service experience
Professional Experience
Morrison's @ Capital Regional Medical Center Tallahassee, Fl
10/11/2010
FNS Assistant/CTU Associate
Input all patient diet information into computer system
Speak with patients on their meal choices that adhere to diet type
Ensure all HIPAA policies are enforced when dealing with patient
information
Make sure that all the diet information is correct prior to meals
Make patients meal trays
Deliver trays to patients
Document all meals made for the day
Document all allergies and special diet types
Springhill Suites Marriott Tallahassee Fl. 09/08-
01/09
Executive Housekeeper (temporary assignment)
Inspected work performance that adhered to job specifications and
established standards.
Planned and prepared employee work schedules.
Performed and assisted with cleaning duties as necessary.
Inventoried stock to ensure that supplies and equipment are available in
adequate amounts.
Instructed staff in work policies and procedures.
Supervised in-house services such as laundries, maintenance and repair.
Informed managers, desk clerks, and admitting personnel of availability of
rooms.
Eden Springs Nursing and Rehabilitation Crawfordville Fl.
05/08- 10/08
Housekeeper
Maintained 15-20 residents' rooms and other areas.
Washed and replenished linens and clothing.
Assured cleaning and safety guidelines were obtained.
Sanitized all areas of the residents' rooms.
G&L Fashions
Crawfordville, Fl. 11/05- 05/08
Sales Representative
Greeted customers in a courteous manner upon entering the establishment.
Received payments via cash, checks, credit cards, and automatic debits:
issued refunds.
Assured cleaning and safety guidelines were obtained.
Organized displays and arranged clothing.
Maintained stock, shipments, and inventory.
Bay Medical Center Panama
City, Fl. 08/01-11/06
Patient Transporter/Cook
Transferred patients to various locations.
Maintained medical equipment such as wheelchairs, stretchers and motorized
bedding.
Prepared meals according nutritional guidelines.
Maintained and clean a safe working environment.
Education History
06/1990 Wakulla High School
Diploma
05/2010 Forward March Employability Skill Training
Certificate
08/2012 Florida Institute of Technology
Attending
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