Customer Service Administrative Assistant
Resume:
Delrena Mosley
***********@*****.***
Address:
**** ******** ****, ******* *******, MD 20743
Summary of Qualifications
• Excellent organizational skills
• Successful experience with customer service and support based on work experience and academic
preparation
• Strong customer relations skills with recognize strengths in problem solving and troubleshooting
• Computer proficiency/Data Entry skills
• Skilled at learning new concepts quickly
• Computer Software: Microsoft office suite, IWIN, Yardi
• Answer multi-line phone system, Filing, Facsimile
Education
B.S. In Cyber-Security, Minor in Criminal Justice, University of Maryland University College, Adelphi,
Maryland, anticipated graduation: May 2014
Program coursework
• 45 credits of Cyber-Security/General Elective courses, including Human Resource
Management, Word Processing, Information systems, and Intro to Business Management
• 27 credits of Criminal Justice, including introduction to Criminal Justice and Criminology,
introduction to Security Management, and Concepts in Emergency Management
Employment History
Administrative Assistant, Housing Opportunities Commission of Montgomery County- Bauer Park
Apartments, Rockville, MD). Answer multi-line phones, Filing, Facsimile, Assist the Property Manager
with a variety of customer service task and special projects, Manage apartment Waiting List, Interact
with guest and Residents, Direct visitors and potential residents to appropriate areas throughout the
building
Administrative Assistant, Housing Opportunities Commission of Montgomery County- Town Center
Apartments, Rockville, MD (10/11-Present). Assist the Property Manager with a variety of customer
service task and special projects, Manage apartment Waiting List, Interact with guest and Residents,
Direct visitors and potential residents to appropriate areas throughout the building.
Human Resources Intern, Hearts and Homes for Youth, Silver Spring, MD (04/11- 10/11). Worked Closely
with the HR manager and HR Clerk, process employee files, scheduled interviews, Checked References,screened applicants applications, assisted with new hire orientation, assisted with open enrollment
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