Customer Service Years Experience
Resume:
Southgate, KY *****
************@*****.***
Michael L. Warren Jr.
PROFESSIONAL SUMMARY
Results-driven professional with six years experience in water/fire damage
restoration and mold remediation. Hard working team player who can easily
adapt to changing needs. Excellent problem-solving skills and strong customer
service skills. Ability to work under pressure in a fast-paced, time-sensitive
environment. Quick learner with the talent to grasp and understand concepts with
minimal supervision. Core competencies include:
• •
Superior Problem Solver Excellent Customer Service Skills
• •
Works Independently or as Part of a Team Good Driving Record
• •
Leads Projects from Start to Completion 6 Years Experience Driving Box Truck
• and Carpet Vans
Ability to Meet and Exceed Goals
PROFESSIONAL EXPERIENCE
BKA Restoration, Loveland, OH March 2012 – October 2012
Water Damage and Mold Remediation Technician
Assisted in inventory of chemicals.
●
Scheduled maintenance of all work vehicles.
●
● Mitigated water, mold, and sewage/flood damages.
● Experienced in mitigation work including structural drying and setting up equipment.
● Received and carried out complicated instructions and tasks.
● Read and take useful notes on detailed material of the damage in homes.
● Extracted water from flooded structures using commercial extraction equipment.
● Removing damaged or wet building materials such as carpet, pad, baseboard, cabinets
and drywall.
● Performed carpet cleaning, content cleaning, and fire cleanup and restoration.
● Experienced in mitigation work including structural drying, maintaining drying log
books, setting up equipment.
● Recorded data, took photos and prepared reports, summaries, or graphs.
● Transported, set up and removed equipment in customer's homes with care.
● Communicated details of assignments, customer's concerns and requests.
● Set up the work environment and performed production processes, established job flow,
coordinated requirements for the job, completed job files, and followed assigned jobs
from start to finish.
● Ensured that appropriate safety equipment was worn and followed safety procedures.
● Cleaned of entire homes and/or business's affected by smoke damage (ceilings, walls,
floors, etc.).
Widmers, Cincinnati, OH January 2006 – March 2012
Water Damage and Mold Remediation Technician
14 Woodland Hills Dr. #2
Southgate, KY 41071
************@*****.***
● Mitigated water and sewage/flood damages.
● Received and carried out complicated instructions and tasks.
● Read and take useful notes on detailed material of the damage in homes.
● Extracted water from flooded structures using commercial extraction equipment.
● Removing damaged or wet building materials such as carpet, pad, baseboard, cabinets
and drywall.
● Performed mold mitigation, fire cleanup, carpet cleaning, content cleaning and
restoration.
● Experienced in mitigation work including structural drying, maintaining drying log
books, setting up equipment.
● Recorded data, took photos and prepared reports, summaries, or graphs.
● Transported, set up and removed equipment in customer's homes with care.
● Communicated details of assignments, customer's concerns and requests.
● Set up the work environment and performed production processes, established job flow,
coordinated requirements for the job, completed job files, and followed assigned jobs
from start to finish.
● Ensured that appropriate safety equipment was worn and followed safety procedures.
● Cleaned homes and/or businesses affected by smoke damage (ceilings, walls, floors, etc.).
● Performed air duct cleaning.
CERTIFICATIONS
IICRC Certifications in Water Restoration (WRT)
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IICRC Certification in Mold Restoration (AMRT)
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