Customer Service Representative

VANESSA SANTIAGO-TORRES

**** ******** **** **, *** 120, Orlando, FL 32822

Cell phone: 862-***-****

E-mail: ************@*****.***

EXECUTIVE SUMMARY:

Major strengths include: strong leadership, excellent communication skills, attention to detail, ability to manage multiple priorities,

negotiation, people management skills and work under pressure. Thorough knowledge Computer literate: such as Microsoft Word, Power

Point, Word, Excel, Internet and Outlook, Quick Quote, Dropbox, LastPass. Bilingual Skills, English and Spanish.

AREAS OF SPECIALIZATION:

Office Administrative, Maintaining File & Data, Managing Schedules

Customer Service, Problem Solving, Interpersonal Skills, Teamwork

Cashier, General Account Payable /Account Receiver

PROFESSIONAL EXPERIENCE:

Rogan Marketing Communication Orlando, FL

Marketing Assistant

Administrative Office

Maintenance Website, Blog, Survey, Newsletter with website Constant Contact and Joomla.com

Social Media with (Hootsuite)

Fiesta Auto Insurance Orlando, FL

Customer Service Representative

Customer's problems are resolved satisfactorily.

Sale policy and cashier.

Handle policy changes and renewals.

Premier Employee Solution LLC, TECH PACKGING (product’s of Frito Lays) Orlando, FL

Packing Operator

Assembled the product and inspected, then monitored the boxing machine and labeled.

Prepared inventory for assembly line.

Knowledge of all GMP, safety and sanitation standards.

Wal-Mart Orlando, FL

Sales Associate in Bakery

Customer Service, assisting with purchasing decisions.

Promoting products and services, Presentation by stocking and rotating merchandise.

Maintains the Bakery are in accordance with Company polices.

Receives and stocks merchandise/supplies.

City Hall Barceloneta, PR

Secretary

VANESSA SANTIAGO-TORRES

3024 Pershing Park Dr, Apt 120, Orlando, FL 32822

Cell phone: 862-***-****

E-mail: ************@*****.***

Prepared and organized paperwork and other materials as needed for meetings.

Maintained office scheduling and event calendars.

Composed, typed, and distributed meeting agendas and minutes, routine correspondences and reports.

Set up and handled incoming mail and office filing systems.

Managed office equipment and office space.

EDUCATION:

Online Training Institute, Department of Financial Services Tallahassee, Florida

Customer Service Representative 4/40 License Insurance

Universidad del Este, Puerto Rico

Bachelor Degree in Business Administration-Management

Universidad del Este, Puerto Rico

(3) Credits- MBA, in Strategy and Leadership – Management

Atenas Colleges, Puerto Rico

Certification, Executive Secretarial

Contact this candidate