Customer Service Sales

Location:

Posted:

March 06, 2014

KATRINA CHRISTINE GAMUTAN

Education

University of California, San Diego - Bachelor of Arts, Political Science – International Relations

Minor: Global Health Cumulative GPA: 3.2 Graduation date: June 2013

Work and Internship Experience __

Logistics/Operations Coordinator at CFR Rinkens, LLC – Export Operations for Tesla Motors 08/2013 to Present

• Streamlining export operations with Tesla Outbound Logistics for shipments to Europe and China. Providing and designating ocean

containers to increasingly high volumes of cargo: electric vehicles, batteries, and drive units.

• Maintaining ocean container supply/inventory control, monitoring drayage, evaluating invoices, and data entry.

• Generating export documentation to secure overall shipping process: IMO declarations for hazardous material, ocean container rail

billing for steamship lines such as APL, Maersk, Hapag Lloyd, creating order confirmations and load plans.

• Assisting HR with employee on-boarding, payroll, and relations.

Records Assistant at UC San Diego - Policy & Records Administration 02/2013 to 06/2013

• Contributed in analyzing University policies, organizing confidential documents for the department and University Chancellor, and

data entry for Policy & Records’ central computer filing system.

• Provided assistance to website maintenance for Policy & Procedures Manual via HTML coding.

Research Intern at Veterans Medical Research Foundation - Accounting & Purchasing Department 09/2012 to 01/2013

• Shadowed organization’s professionals who are supporting healthcare efforts for U.S. Veterans.

• Supported Accounting with invoice processing of donation contracts, various calculations, and data entry.

• Assisted Purchasing by communicating with Contracts & Grants Department, doctors, and vendors for Purchase Orders of medical

research equipment, supplies, and other related transactions.

Sales Associate for COACH, Inc. 10/2011 to 01/2012

• Achieved sales goals using product expertise and perception of customer needs to add onto their sale. Provided efficient cashier

transactions and customer service in resolving conflict and dissatisfaction.

• Assisted with physical store maintenance.

Sales Associate for Bath & BodyWorks (Limited Brands, Inc.) 07/2009 to 03/2010

• Greeted customers in a friendly, welcoming manner to improve customer experience. Exceeded sales and service results by

demonstrating products to customers and understanding customer needs.

Skills/Qualifications

• Knowledge of freight forwarding, export, international trade

• Strong background in administration, customer service and retail sales

• Experience in establishing and maintaining congenial working relationships in fast-paced, high-stress, professional environments

• Assiduous, communicative, and highly detail-oriented

• Proficiency in Microsoft Office Suite, Adobe Acrobat Professional, Logisuite and HTML

References available upon request.